House Manager - Springfield

Position Summary

The House Manager is responsible for the daily oversight, support, and operational management of

multiple men’s recovery houses. This role ensures that all clients receive consistent, high-quality

services by supervising night monitors and case managers, maintaining compliance with program

expectations, and supporting a safe, structured, recovery-focused living environment.

Key Responsibilities

Client & Program Compliance

- Ensure all clients are compliant with required group attendance, counseling sessions, nursing

appointments, and case management meetings.

- Monitor client progress and follow up with staff to address missed appointments or non-compliance.

- Provide coaching, support, and intervention to help clients stay engaged in recovery programming.

- Make decisions regarding consequences, restrictions, or corrective actions for clients who violate

program rules or expectations.

Staff Supervision & Coordination

- Supervise night monitors to ensure timely room checks, accurate documentation, and adherence to

program policies.

- Supervise case managers to ensure consistent delivery of services and appropriate follow-up with

clients.

- Lead or participate in staff meetings, offering updates on client status, operational issues, and

program needs.

- Provide training, guidance, and support to staff to maintain high standards of care.

House Operations & Safety

- Ensure all houses are stocked with necessary supplies (cleaning products, hygiene items, linens,

etc.).

- Conduct regular walkthroughs to ensure cleanliness, safety, and adherence to house rules.

- Coordinate with maintenance or leadership to address repairs and operational issues promptly.

- Monitor client rooms and common areas to ensure they remain in good condition.

Client Support & Engagement

- Build supportive, professional relationships with clients to promote stability, accountability, and

personal growth.

- Assist clients in navigating local resources, including transportation, employment, housing, and

treatment services.

- Serve as a positive role model, promoting recovery principles and healthy decision-making.

Documentation & Reporting

- Ensure accurate and timely documentation from night monitors and case managers.

- Maintain complete, up-to-date records of client compliance, incidents, consequences, and follow-up

actions.

- Report significant client concerns or program issues to leadership as required.

Qualifications

- Minimum three (3) years of experience in recovery housing, behavioral health, case management,

peer support, or a related human-services field.

- Experience working with individuals in recovery from substance use disorders.

- CDCA or equivalent work experience preferred.

- Knowledge of community resources, treatment programs, transportation supports, and local recovery

networks.

- Strong communication, conflict-resolution, and crisis-intervention skills.

- Ability to hold clients accountable while maintaining professionalism, empathy, and consistency.

- Basic computer and documentation skills (email, forms, case notes, scheduling tools).

Work Environment

- Fast-paced residential recovery setting with regular interaction with clients and staff.

- Position may require flexible hours, periodic evenings, weekends, and on-call support.