Hotline Counselor FT

Job DetailsJob Location: AZ Headquarters - Scottsdale, AZ 85253Position Type: Full TimePosition Summary:

Responsible for providing crisis intervention, education, referral, and resource information, and creating action plans for all help seekers that contact the Childhelp National Abuse Hotline through call, text, or chat, using the evidence- informed practice model. Primary topics include but are not limited to child abuse (physical, emotional, sexual, neglect) family conflict, parenting support, domestic violence, and other related issues such as suicidal ideation, mental health concerns, and support for survivors of abuse.

This position is hybrid in the Phoenix area (training will be done onsite at our Headquarters in Scottsdale); may move to onsite before year end.  

Essential Functions:

Provides Counseling Services Via Phone


Provides appropriate counseling to help each seeker via phone call using the evidence- informed practice model
Provides undivided attention and warmth to each help seeker regarding issues presented
Ascertains and understands the immediate presenting issues(s) of help seekers, turning those issues into brief action plans as appropriate


Provides Counseling Services Via Digital Services


Provides digital support services (text and live chat) and appropriate counseling using the evidence-informed practice model 
Provides undivided attention and warmth to each help seeker regarding issues presented
Ascertains and understand the immediate presenting issue(s) of help seeker, turning those issues into brief action plans when necessary 


Documentation & Reporting 


Enters relevant data, accurately and completely into the Hotline database in a timely manner
Reports information to appropriate authorities, when legally bound to do so 


Quality

Remains current on all laws, regulations, policies, protocols, and practices surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements and applies knowledge to the work in accordance with quality standards: 


Understands and adheres to confidentiality and anonymity 
Understands and adheres to counseling ethical guidelines and boundaries 
Remains knowledgeable with regard to all Hotline referral sources, including the Hotline national resource database 
Understands the contractual obligations of the hotline and follows protocol and documentation 


Continuous Improvement, Knowledge sharing, and Collaborative Problem Solving


Attends staff meetings and completes all required trainings
Interacts with co-workers to best identify effective approaches and interventions for presenting issues
Participates in assigned work teams, as requested


Miscellaneous


Willing to engage in a Reflective Supervision process to give and receive feedback on a regular basis
Performs other related duties, as assigned


 Qualifications 

What We're Looking For:



Education: A bachelor's degree in psychology, social work, or a related field is required; A Master's or Doctoral degree in a relevant field is preferred.


Experience: Minimum one (1) year of experience working with family violence and/or child abuse.


Knowledge & Skills:



Strong understanding of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements.


Ability to successfully complete Hotline Counselor training and pass all competency assessments.


Must meet all job expectations, including successful completion of the counselor assessment, within the first 90 days of employment.





 

Available Shift (Arizona Time Zone)

Tuesday - Saturday: 7:00am-3:30pm

 

If you are a compassionate individual with a commitment to protecting children and strengthening families, we encourage you to apply! Join Childhelp and become a part of a team that makes a profound difference every day.