HNG HMIS LSA/CE Administrator

Job Description

Title: Homeless Management Information System (HMIS) Local System Administrator (LSA)/Coordinated Entry (CE)Administrator

Status: Full-Time 

Position Classification/Category: Exempt/Salaried

Department: HealthNet Gaston

Office Location: Hybrid – Remote + Becton Building

Reports To: Continuum of Care (COC) Program Supervisor 

The Continuum of Care

HealthNet Gaston, a local non-profit healthcare safety-net organization, is the Collaborative Applicant (Lead Agency) for the NC-509 Gaston-Lincoln-Cleveland Continuum of Care (GLC-CoC). The GLC-CoC is a tri-county network of collaborative partners and advocates that provides a framework and direct services to end and prevent homelessness and promote self-sufficiency in the region. The Street Outreach HealthCare Specialist is a member of the HealthNet Gaston Continuum of Care team.

Summary of Position:

The HMIS LSA/CE Administrator works with CoC members, community partners, and Michigan Coalition Against Homelessness (MCAH), to comprehensively implement, operate, and monitor the HMIS system within the Gaston-Lincoln-Cleveland CoC .Responsibilities include expanding participation in HMIS, improving processes and procedures for data collection, data quality, and data analysis; implementing best practices and new HMIS features, and maintaining the CE “by name list” in HMIS in compliance with HUD and MCAH guidelines. 

Minimum Qualifications:

•           Ability to positively interact with diverse stakeholders

•           Experience in project coordination or support roles

•           Understanding of systems change, racial/gender equity principles

•           Detail-oriented and proficient with technology

•           Capable of working independently with minimal supervision

•           Experience in group facilitation and team collaboration

•           Strong written and verbal communication skills

•           Some understanding of homelessness (youth preferred)

•           Familiarity with Western NC preferred but not required

•           Bilingual preferred but not required

Education: Bachelor’s Degree required Degree in Business Management, Social Work, Counseling, Public Health, and/or Psychology preferred.

Experience Required: Database management with preferred experience in working with the Homeless Management Information System. At least 3 years’ experience in health and human services, program evaluation, technical assistance and training. 

Professional Licensure: None

Certification(s): Certified HMIS Administrator and/or Licensed HMIS User, preferred. Additionally, upon employment, LSA will complete all fundamental HMIS Trainings and Certifications provided by MCAH.

Work Environment and Physical Demand Related to the Position:

Able to read and understand the English language. Able to effectively maintain confidentiality of records and communicate with all levels of personnel. Ability to work independently with minimal supervision.  Ability to establish and maintain effective working relationships with providers, management staff, and contacts outside the organization. Must be able to work with multiple changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Excellent attention to detail.

Core Duties:

Expanding HMIS Utilization/ Supporting Existing HMIS Users:     

• Build relationships with cross-sector community-based agencies to increase the number of HMIS users. Issue HMIS licenses as appropriate to eligible service agencies (end-users)
• Manage day-to-day operations of HMIS/oversee HMIS system performance
• Serve as first point of contact for HMIS users and provide on-going technical assistance and training.  This includes providing Help Desk Services (receiving, prioritizing, and resolving issues)
• Assure all HMIS users have current knowledge and training on HMIS features and best practices
• Support annual required audits of HMIS users

Data Collection/Data Quality/Data Analytics

• Analyze all data for the CoC, including non-HMIS data and provide reports, visualizations, and analyses of data to CoC leadership and the community in a timely manner and in accordance with HUD and HMIS guidelines.
• Support the annual Point-In-Time (PIT) Count by collecting data on sheltered and unsheltered homeless counts from participating agencies and working with COC Program Supervisor to reconcile data to the HMIS and HUD’s Homeless Data Exchange (HDX).
• Collect HMIS and CoC data housing inventories (units and number of beds) and work with the COC Program Supervisor to update quarterly in the HUD HDX. 

Coordinated Entry

• Assist the CoC Program Supervisor in administering the Coordinated Entry System and participate in the weekly “by name” case management calls.

Program Administration

• Serve on the Data and Coordinated Entry Committees. Design, maintain and present data dashboard at meetings. Communicate key HMIS updates, news and information.
• Attend MCAH Lead System Administrator monthly meetings/trainings which occur via webinar/conference call and/or in person with the State.
• Serve as alternate on the NC HMIS Governance Committee (GC). Attend monthly GC meetings and participate in scheduled conference calls and in required trainings including weekly case conferencing meetings

Other duties as assigned