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High Needs Case Manager II

JEWISH FAMILY AND CHILDRENS SERVICE INC
2 hours ago
Full-time
On-site
Phoenix, Arizona, United States
$23.50 - $24 USD hourly
Bachelor's

Critical Tasks

 

  • Provides High Needs Case Management services to assigned clients. Caseload will follow AHCCCS guidelines. Will follow the HNCM timelines for weekly contact, home/community visits, attending medication checks, etc. 
  • Assists clients assigned in navigating discharge from hospitals, assists in finding intensive services as clinically indicated, and working to decrease behaviors so client can be stable in the community and home.
  • Completes referrals, prior authorizations, and other paperwork required by the health plans to get client the services that are clinically indicated on their Integrated Service Plan.
  • Responsible for coordinating and facilitating Child and Family Team (CFT) Meetings.
  • Collaborates with clinical team to ensure that Integrated Service Plans, Child and Family Team (CFT) Meetings, CASII/ECSII, DUG, and other required paperwork is completed accurately and current. 
  • Collaborates and coordinates services with other involved agencies, such as Department of Child Safety, Probation and Parole Departments, Division of Developmental Disabilities, schools and other providers. 
  • Works effectively within the Arizona Recovery Model as outlined by the 12 principles including: Accessible services, Best practices, Collaboration with families, Collaboration with others, Connection to natural supports, Functional outcomes, Independence, Most appropriate setting, Respect for the child and/or family's unique cultural heritage, Services tailored to the family, Stability, and Timeliness.
  • Required to get trained and credentialed to complete Comprehensive Assessments, and complete assessments as assigned. 
  • Acts as a peer mentor to new staff who are hired. This would include allowing new staff to shadow their appointments, be available for questions if management is not available, and help new staff feel welcomed at JFCS. 

 

Key Performance Indicators

  • Demonstrates a positive, strengths based attitude of teamwork and shared leadership.
  • Uses time efficiently, is well organized and responds constructively when presented with challenges and obstacles.
  • Reviews and evaluates multiple facets of an issue and is open to innovation and creative problem-solving.
  • Communicates clearly and concisely to co-workers and supervisors using appropriate and grammatically correct verbal and written communications.
  • Demonstrates professionalism and exhibits an ability to tailor communication appropriately for distinct audiences.

 

 

Metrics

  • Maintain productivity standards given by agency for HNCM role (currently 64%). 
  • Direct reports maintain valid services plans and assessments at or above 85%.
  • Current CASII & ECSII assessment complete at or above 85%. 
  • Average same day documentation rate at or above 85%. 
  • Reach or make progress toward other benchmarks determined by the Quality and Compliance Teams.

 

Qualifications

 

  • High School Diploma/GED required. 
  • Bachelor’s Degree preferred. 
  • At least 1 year of Behavioral Health experience, direct HNCM experience preferred. 
  • Management experience preferred. 
  • Must be able to perform the essential functions of the job including prolonged sitting and in certain positions driving, lifting 20lbs, walking, standing and executing dexterity with a keyboard or smart pad.