Healthcare Navigator

Job DetailsJob Location: Waukesha - Waukesha, WI 53186Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $26.00 - $29.00 HourlyTravel Percentage: Road WarriorJob Shift: DayJob Category: Nonprofit - Social ServicesBe a Champion for Those Who Served

Community Resource Specialist / Case Manager

Every Veteran deserves dignity, stability, and the opportunity to thrive. As a Community Resource Specialist / Case Manager, you’ll play a critical role in making that vision a reality. This position is more than case management—it’s about advocacy, empowerment, and connection. You will walk alongside Veterans and their families, helping them overcome barriers to care, secure housing, strengthen financial stability, and build lasting pathways toward independence.

If you are driven by purpose, believe in person-centered care, and want to ensure that no Veteran faces homelessness or instability alone, this role offers the opportunity to create meaningful change every single day.


What You’ll Do

Assessment & Person-Centered Care Planning



Conduct thoughtful, non-clinical assessments with Veterans, families, and interdisciplinary teams


Review Intake Specialist assessments to determine immediate and long-term supportive service needs


Identify each Veteran’s strengths, challenges, and personal goals


Develop and manage Single Coordinated Care Plans and Housing Stability Plans


Continuously evaluate progress, address barriers, and adjust care strategies to achieve the best outcomes



Case Management & Supportive Services



Provide comprehensive, strengths-based case management that promotes housing security and overall well-being


Deliver supportive services to homeless Veterans while maintaining complete and accurate case files


Request and coordinate Temporary Financial Assistance with Program Manager approval


Develop thoughtful discharge plans with referrals and follow-up supports to ensure continuity of care


Execute participation agreements and maintain active engagement with program participants



Housing Stability & Financial Empowerment



Provide housing stability counseling and connect Veterans to rental assistance, subsidies, and housing programs


Educate participants on Fair Housing rights, tenant responsibilities, lease agreements, and financial literacy


Offer financial counseling and assist Veterans in creating and maintaining sustainable personal budgets



Referrals, Partnerships & Community Engagement



Build and maintain strong relationships with community partners and service providers, including:



VA benefits, vocational rehabilitation, and employment services


Healthcare, education, and workforce development programs


Childcare, legal assistance, emergency resources, and daily living supports




Serve as a liaison between Veterans, VA systems, and community healthcare programs


Represent the program professionally with community agencies and the public



Advocacy, Education & Veteran-Centered Support



Empower Veterans to communicate their preferences and goals through shared decision-making


Advocate for culturally responsive, Veteran-centered care


Provide education, emotional support, and resource navigation for Veterans and their families


Support Veterans in addressing treatment or medication concerns by facilitating open dialogue with providers



Monitoring, Evaluation & Documentation



Track Veteran progress and document services, outcomes, and assessments in case management and HMIS systems


Evaluate the effectiveness of referrals and interventions; modify plans to improve outcomes


Ensure all documentation is accurate, timely, confidential, and compliant



Collaboration & Teamwork



Coordinate transportation services and distribute bus tickets as needed


Actively participate in team meetings, program planning, and policy development


Perform other duties as assigned in support of the mission




What Success Looks Like



95% of Veterans complete assessments and individualized care plans within 30 days of intake


85% of participants show measurable progress toward care or housing goals within 90 days


90% of enrolled Veterans maintain or secure stable housing within six months


100% of Temporary Financial Assistance requests processed within required timelines


85% of participants demonstrate improved budgeting or financial stability within 60 days


90% of Veterans connected to at least one external service within 30 days


Active collaboration with at least five community partner agencies annually


100% of case notes and HMIS entries completed within 48 hours


Zero major compliance findings in internal or external reviews




Why This Role Matters



You will be a trusted advocate and guide for Veterans navigating complex systems


Your work directly impacts housing stability, financial wellness, and long-term independence


You’ll collaborate with a passionate team committed to honoring service with action


Every success story begins with connection—and you’ll help make that possible



If you’re ready to turn compassion into action and help Veterans build stronger, more stable futures, we invite you to join us. Apply today and be part of a mission that truly matters.
QualificationsQualifications


BSW is required, MSW preferred
Minimum two years’ experience navigating healthcare and the healthcare systems
Experience delivering services to SUD, COD, or homeless population preferred
Valid driver’s license and proof of current insurance
Experience working with Veterans is preferred