First-year Enrollment Counselor

Essential Duties and Responsibilities

• Recruit prospective first-year students within an assigned geographic territory and contribute to established University enrollment goals.
• Develop and maintain positive relationships with prospective students, parents and families, high school counselors, teachers, and other community partners.
• Counsel prospective students and families throughout the admission process, including application, admission, financial aid, and enrollment-related next steps.
• Conduct consistent and timely outreach to prospective students through telephone, email, text messaging, virtual engagement, and other communication channels.
• Represent Batten University at high school visits, college fairs, recruitment programs, community events, and other enrollment activities.
• Conduct individual and group presentations for prospective students, families, and high school personnel.
• Maintain accurate and timely prospective student records and recruitment activity within the University’s enrollment management systems.
• Monitor assigned applicant and inquiry populations and conduct appropriate follow-up to support application completion, admission, and enrollment.
• Collaborate with Enrollment Management colleagues and other University departments to support recruitment initiatives, campus visit programs, admitted-student events, and other enrollment activities.
• Participate in occasional overnight recruitment travel and evening and weekend programs as required.
• Perform other duties as assigned in support of the University’s enrollment objectives.

Qualifications

Required:

• Bachelor’s degree from an accredited college or university.
• Previous experience in admissions, sales, telemarketing, recruitment, customer service, or a related relationship-driven environment.
• Strong written, verbal, interpersonal, and presentation skills.
• Demonstrated ability to engage prospective students and develop positive professional relationships.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet established deadlines.
• Ability to work independently while contributing effectively as a member of a collaborative team.
• Ability and willingness to travel occasionally overnight and work evenings and weekends as required.
• Commitment to representing Batten University professionally and enthusiastically.

Preferred:

• Previous experience in higher education admission, enrollment management, student recruitment, or a related field.
• Experience working with prospective college students and their families.
• Experience using a customer relationship management (CRM), student information, or enrollment management system.

Knowledge, Skills, and Abilities

The successful candidate will be energetic, creative, personable, and comfortable initiating conversations and developing relationships with individuals from a variety of backgrounds. The position requires a strong customer-service orientation, attention to detail, sound judgment, and the ability to communicate effectively with prospective students, families, high school personnel, and University colleagues.

The First-Year Enrollment Counselor must also demonstrate an appreciation for the value of a private liberal arts and sciences education and the ability to authentically communicate the distinctive opportunities available to students at Batten University.

Work Requirements

This position requires periodic travel within an assigned recruitment territory, including occasional overnight travel. Evening and weekend work is required at various times throughout the recruitment and enrollment cycle. The position may also require attendance at University recruitment events, open houses, admitted-student programs, and other enrollment-related activities outside of normal business hours.

Salary: Mid-$40,000s, commensurate with qualifications and experience

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