Family Specialist / Case Manager

Position Summary

This position is intended for an experienced human services professional who can work independently and exercise sound judgment. The Family Center Specialist provides administrative and programmatic support to the Family Center while coordinating basic human needs services, family recruitment, outreach, marketing, community engagement, and case management services. The position also supports family development, early childhood programming, parenting education, and community partnerships to ensure families have access to the resources and services they need.

General Duties and Responsibilities:

Outreach and Community Engagement

• Collaborate with agency staff to promote programs to parents, families, and community stakeholders to ensure programs reach and maintain full capacity.
• Distribute monthly calendars, flyers, and other promotional materials highlighting upcoming programs, activities, and events at the center.
• Participate in community events, meetings, and outreach activities to promote the center’s programs and services and strengthen community partnerships.
• Build and maintain relationships with community organizations, service providers, and other stakeholders to increase awareness of available resources and services.
• Support recruitment efforts to engage new families and encourage participation in center programs.

Family Intake, Engagement, and Retention

• Conduct intake assessments for program participants to identify and evaluate the comprehensive needs of children and families.
• Provide referrals, advocacy, and follow-up services to connect families with appropriate resources, including mental health services, healthcare, health insurance, housing, food assistance, energy assistance, employment, and other basic needs.
• Provide family-centered, peer-to-peer support to empower families to identify their needs, access resources, and work toward greater self-sufficiency.
• Maintain ongoing communication with families to encourage participation, support retention, and address barriers to accessing services.
• Assist families in navigating community resources and social service systems.

Family Center Program and Administrative Duties

• Provide administrative and programmatic support to all Family Center programs and activities.
• Support the implementation of early childhood family programming, assist families with the transition to kindergarten, coordinate the RISE program for girls 5 to 18, maintain the adult volunteer opportunity and support the Entrepreneurship program
• Provide or coordinate parenting education and family development activities as social connection.
• Coordinate the center’s basic human needs programs and services, ensuring that families have access to appropriate resources.
• Complete and maintain required documentation, including family assessments, intake forms, attendance records, evaluations, and other program reporting materials.
• Provide case management services and maintain accurate, confidential, and up-to-date records for each family, including data entry and documentation in the Case Worthy system.
• Maintain the cleanliness, organization, and order of the center, office areas, program materials, and supplies.
• Collaborate with community partners to coordinate and implement programs and special events, including the Children’s Festival, Three Kings Day Celebration, and other family and community activities.
• Attend required staff meetings, training sessions, supervision sessions, and community meetings.
• Perform other duties as assigned by the Director or requested by the agency.

PQI Functions

Qualifications and Requirements

• Associated degrees in human services, early childhood education, social work, or a related field is preferred. Significant experience in the social services field may also be considered.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook, as well as Canva and artificial intelligence tools used for administrative, communication, and program development purposes.
• Bilingual proficiency in Spanish and English is strongly encouraged.
• Demonstrated cultural competence and respect for the diverse cultural attitudes, beliefs, values, and practices of the families served.
• Strong networking and relationship-building skills, including the ability to establish and maintain effective community partnerships.
• Knowledge of child development, family-centered practices, parenting education, and community resources.
• Ability to demonstrate empathy, professionalism, enthusiasm, dependability, and a commitment to serving families.
• Ability to maintain appropriate professional boundaries while providing supportive, respectful, and empowering services.
• Ability to encourage self-sufficiency, promote positive social behaviors, and support families in achieving their goals.
• Strong organizational, problem-solving, time-management, and documentation skills.
• Ability to work independently, exercise sound judgment, remain flexible, and adapt to changing programs and family needs.
• Willingness to work flexible hours and schedules, including evenings, weekends, and special events when required.
• Ability to collaborate effectively with agency staff, community partners, families, and other stakeholders.

Work Schedule and Additional Requirements

The position requires flexibility in scheduling to accommodate program activities, community outreach, family engagement, training, meetings, and special events. The employee is expected to demonstrate professionalism, accountability, and commitment to the mission and values of the agency.