Family Services Manager

APPLY HERE

Why this role?

This executive leadership role shapes how families are supported, how risks are prevented, and how lives are changed every day.

Ideal Candidate: 

The ideal candidate for this role has served as a CPS or In-Home Services Supervisor in a Virginia local DSS, bringing strong, hands-on mastery of these programs.

 What You'll Do

• Manage the work of the division:

  • CPS & APS hotlines, services intake, Child Protective Services, and Prevention (In-Home Services and Family Support).

  • Review monthly reports on staff, work assignments and program mandates, provide data analysis to identify trends & target areas for improvement. 

  • Prepare monthly statistics for performance measures.

  • Prepare records for release in compliance with federal & state guidelines

  • Maintain & purge records for the Department

• Coordinate audits & quality assurance reviews by state and other entities, including internal case reviews

• Program Planning:

  • Review appeals & state QA results looking for trends and training needs. 

  • Evaluate staffing and organizational needs & makes recommendations. 

  • Develop performance standards and prepare corrective action plans as needed. 

  • Maintain & update the divisions’ SOP.

  • Develop implementation plans for new policies & procedures impacting service programs.

• Manage staff & supervisors:

  • Recommend hiring, transfer, promotion, and termination of personnel 

  • Onboarding & orientation for new hires

  • Train & ensure the development of family services supervisors and staff

• Serve on the Department’s executive & leadership teams.

  • Leads the Department in the development & implementation of strategic plans.

  • Promotes a culture of professionalism, professional development, and continuous learning & improvement. 

  • Serves on boards, task forces, committees & other organizations related to the work of the Department and the County. Examples include Systems of Care, MDT, FAPT, Trauma-Informed Leadership Team, Central Region Child Welfare Supervisors, Policy Advisory Committee, best practice court team and other opportunities locally, regionally and across the state.

• Plan & host division meetings & trainings

• Services in a leadership role for emergency shelter teams and disaster planning

• Provides supervisory coverage for child welfare on-call

• Performs other duties as assigned.

Minimum Qualifications

Four (4) year baccalaureate degree in a relevant human services field and four (4) years of relevant program experience, including one (1) year in a supervisor role OR any equivalent combination of four (4) year human services baccalaureate degree and experience that provides the necessary knowledge, skills and abilities.

APPLY HERE