Family Placement Supervisor

Description

At Habitat for Humanity, we believe everyone deserves a safe, stable, and affordable place to call home. The Family Placement Supervisor plays a key role in supporting this mission by leading the team that helps individuals achieve homeownership. This position supervises the Family Placement team and oversees the participant journey once they are mortgage ready through home selection and purchase agreement. The Family Placement Supervisor ensures that participants receive excellent customer service and engagement to the closing of their home. Through strong leadership, collaboration, and program oversight, this role helps ensure families are prepared, confident, and supported throughout the homeownership process.

Requirements

What You’ll Do

Lead & Support the Family Placement Team

• Supervise, coach, and mentor Family Placement staff, fostering strong performance, growth, and accountability.
• Set clear expectations, goals, and workflows while leading quarterly and annual performance management.
• Build a positive, inclusive, and collaborative team culture aligned with Habitat’s mission and values.

Oversee the Home Placement Process

• Ensure each Habitat home has an identified buyer or placement plan in place.
• Maintain and apply home selection criteria consistently and equitably.
• Guide the participant journey from mortgage readiness through home selection, purchase agreement, and closing.
• Support staff in removing barriers to homeownership and coordinating timely, responsive service.

Coordinate Cross-Departmentally

• Collaborate with Construction, Mortgage, Finance, Grants, and other Program teams to ensure smooth hand-offs and communication.
• Participate in bi-weekly coordination meetings and pipeline reviews.
• Align timelines related to home availability, appraisals, loan closing schedules, and funding sources.

Ensure Quality, Accuracy & Compliance

• Maintain accurate program data related to mortgages and the homeownership pipeline.
• Protect Habitat Omaha’s collateral through strong documentation and process adherence.
• Maintain required certifications and stay current on industry best practices, compliance, and program standards.

Celebrate Milestones & Share Impact

• Coordinate closings, bell-ringing ceremonies, open houses, and closing celebrations.
• Ensure family photography and stories are captured and shared with Development and Communications teams.
• Measure success outcomes, identify opportunities for improvement, and recommend enhancements to owner-occupied programs.

Drive Continuous Improvement

• Partner with leadership to develop KPIs, improve processes, and integrate program feedback.
• Anticipate needs, adjust priorities, and contribute to organization-wide best practices.

What You’ll Experience

Mission-centered leadership:
Your work directly supports families achieving safe, stable, and affordable homeownership.

People development:
You’ll grow and empower a team dedicated to service, dignity, and excellence.

Cross-functional influence:
You’ll collaborate across departments to align strategy, operations, and outcomes.

Meaningful moments:
From home selections to closing celebrations, you’ll help mark life-changing milestones.

What Success Looks Like

• Every completed Habitat home has a prepared and supported buyer.
• Families experience clear communication, dignity, and confidence throughout the process.
• Family Placement staff perform at a high level and feel supported, coached, and accountable.
• Program data is accurate, timely, and reliable for reporting and decision-making.
• Cross-department collaboration is smooth, proactive, and solution-oriented.
• Closing celebrations reflect the joy and impact of Habitat’s mission.

What You Bring

Experience & Education

• Bachelor’s degree in social work, business, community relations, or a related field (or equivalent experience).
• 5+ years of applicable experience in housing programs, social services, community development, or nonprofit work.
• 3–5 years of supervisory experience.
• Familiarity with homeownership processes, mortgages/loans, or compliance (or willingness to learn).
• ABA  Certification required within 90 days of hire.
• Bilingual skills preferred.

Skills & Strengths

• Leadership & coaching: Proven ability to mentor, develop, and hold teams accountable.
• Execution: Strong organizational skills with the ability to manage competing priorities.
• Communication: Clear, respectful, and confident communicator with diverse audiences.
• Collaboration: Skilled at working cross-functionally and building trust.
• Problem-solving: Analytical thinker who anticipates challenges and implements solutions.
• Data & systems: Comfortable with reporting, documentation, and housing program systems.
• Values-driven: Committed to dignity, inclusion, and Habitat Omaha’s mission.

Why It Matters

The Family Placement Supervisor ensures that Habitat Omaha doesn’t just build homes, we build confident homeowners. By leading a team focused on preparation, partnership, and celebration, this role helps families cross the final threshold into sustainable homeownership and strengthens the trust placed in Habitat Omaha by the community.

Habitat is an Equal Opportunity Employer

Habitat Omaha is an equal opportunity employer. We actively recruit, employ, train, and compensate employees regardless of race, color, religion, sexual orientation, gender identity or expression, gender, national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Habitat Omaha complies with applicable state and local laws governing nondiscrimination in employment in every location. This policy applies to all terms and conditions of employment, including workplace harassment.  

At Habitat Omaha, we have a clear vision to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our vision is to see a world where everyone has a safe, affordable place to live, and we know our company runs on the hard work and dedication of our passionate and creative employees. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in the work that we do externally in the community, as well as internally with our employment practices.