Family Case Manager

About Us

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client centric."

Everything we do is guided by our core values: Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person who walks through our doors deserves to be treated with the same care, dignity, and respect as you'd want for your own family.

That commitment comes to life through the direct support we provide to individuals and families in our community. Our Community Market Case Managers help clients navigate challenges, connect with essential resources, and develop meaningful goals toward greater stability and self reliance. We're looking for someone who can build strong relationships with clients while bringing accuracy, organization, and accountability to every part of their work.

About the Role

As a Community Market Case Manager, you'll provide comprehensive case management services to older adults who may need assistance navigating food access, benefits, housing, healthcare resources, financial stability, transportation, and other supportive services.

You'll work directly with clients to assess their needs, develop individualized service plans, connect them with appropriate community resources, coordinate referrals, and provide ongoing support as they work toward greater stability, independence, and quality of life.

This is a highly client facing and data driven role. You'll balance meaningful direct service with detailed case documentation, including maintaining accurate client records, tracking services and outcomes, and completing required documentation in HMIS and Salesforce within established timelines.

This is a great opportunity for an experienced Community Market Case Manager who enjoys working with older adults, understands the unique needs and barriers seniors may experience, and is equally comfortable building relationships with clients and managing the data and documentation behind their services.

The ideal person for this role is compassionate, patient, highly organized, detail oriented, comfortable working with data, and able to balance an active caseload with documentation, referrals, follow up, and changing client needs.

This is a full time position requiring approximately 40 hours per week, Monday through Friday, 8:00am to 4:30pm. Occasional evening, weekend, event based, or on call work may be required depending on operational needs.

What You'll Do

• Conduct intake assessments to identify client needs, strengths, goals, and barriers to long term stability
• Develop individualized action plans with clients focused on housing, employment, health, financial stability, food access, and other essential needs
• Provide ongoing case management by monitoring client progress, reassessing needs, evaluating outcomes, and adjusting service plans as needed
• Conduct regular client assessments and follow up to ensure individuals and families are receiving appropriate support
• Connect clients with community resources, including housing programs, mental health services, employment opportunities, food assistance, financial assistance, and other supportive services
• Facilitate referrals and follow up to help clients successfully access available resources
• Provide crisis support, safety planning, and connections to appropriate emergency resources when necessary
• Support clients with financial literacy, budgeting, saving, debt management, and other skills that promote greater self reliance
• Assess client employment goals and collaborate with workforce partners to connect clients with job training and employment readiness resources
• Assist SNAP program participants with applications, required documentation, necessary data, and connections to nutrition education support
• Maintain the Community Market by restocking shelves, maintaining cleanliness, keeping signage current, and ensuring the space remains welcoming and organized
• Maintain accurate food inventory records and submit weekly or as needed food orders to ensure consistent availability
• Maintain accurate and comprehensive case notes documenting client assessments, services, referrals, progress, outcomes, and relevant correspondence
• Record required client services, referrals, recommendations, case notes, and program documentation in HMIS or Salesforce within one business day of client interaction
• Maintain accurate shared spreadsheets and program tracking tools within established timelines
• Review applicable grant and program requirements to determine client eligibility for available services and assistance
• Complete required forms, reports, and supporting documentation in accordance with established procedures
• Participate in internal and external case conferencing to coordinate services and identify solutions for complex client needs
• Maintain current knowledge of community resources, eligibility requirements, social services, and referral processes
• Prepare and submit required client success stories
• Represent The Just One Project at organization wide events, including participation in six mandatory Pop Up & Give events each year

What You Bring

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience
• Three or more years of nonprofit experience
• Three or more years of intensive case management experience
• Fluency in both English and Spanish, including verbal and written communication
• Hands on experience using HMIS for client records, case notes, services, referrals, and program documentation
• Strong data entry and documentation skills with the ability to maintain accurate, complete, and timely client records
• Experience tracking client services, progress, outcomes, and program metrics
• Experience managing an active caseload while consistently meeting documentation, reporting, and follow up deadlines
• Experience working directly with diverse populations, including vulnerable or at risk individuals and families
• Strong assessment, problem solving, advocacy, and conflict resolution skills
• Ability to build trust and rapport with clients while maintaining appropriate professional boundaries
• An empathetic, nonjudgmental, and trauma informed approach to client engagement
• Strong organizational skills and attention to detail with the ability to successfully manage multiple priorities
• Knowledge of community resources and ability to connect clients with appropriate services and referrals
• Strong written and verbal communication skills
• Ability to maintain confidentiality and appropriately handle sensitive client information
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and related workplace applications
• Ability to work collaboratively with school personnel, community partners, internal teams, and other service providers
• Ability to work in an active Community Market environment, including regularly standing, walking, reaching, stocking, and lifting or carrying up to 50 pounds
• A valid, unrestricted driver's license, reliable personal transportation, and ability to meet organizational insurability requirements
• Ability to obtain and maintain a valid Nevada Food Handlers Card within 30 days of hire
• Legal authorization to work in the United States
• A commitment to teamwork, accountability, and living out our core values of Respect, Integrity, Innovation, and Compassion

Preferred Qualifications

• Relevant certifications in case management or conflict resolution
• Experience with Salesforce or similar client management systems
• Familiarity with housing services, wraparound programs, and self sufficiency initiatives
• Proven experience managing a caseload and delivering measurable outcomes in client stability and self reliance
• Familiarity with SNAP program procedures and requirements

Compensation and Benefits

As a Staff Tier team member, you'll receive:

• Health, Dental, and Vision coverage
• Additional insurance options including Life Insurance, AD&D, Critical Illness, Accident Insurance, Short and Long Term Disability, and Pet Insurance
• 401k retirement plan with 3% employer match
• Paid Time Off, accrued from your start date
• 2 floating holidays
• Birthday Pay
• Bereavement pay
• Paid parental leave
• 6+ weeks of paid holiday time off per year

The Just One Project is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.