Family Advocate

Job DetailsLevel: EntryJob Location: Patterson Family Resource Center - Patterson, CA 95363Position Type: Full TimeEducation Level: Bachelor DegreeSalary Range: $22.00 - $24.00 HourlyTravel Percentage: Up to 25%Job Shift: 10 Hour ShiftJob Category: Family StrengtheningWORK SCHEDULE: This position generally follows a Monday through Friday schedule from 8:00 AM to 5:00 PM. The role also includes two evening shifts per week (until 8:00 PM) and 4 hours of work on Saturdays, on a rotating basis. For example, an employee may work two weeknights one week and a Saturday shift the following week. While the schedule may vary week to week, the total hours will generally not exceed 40 hours per week. Occasional overtime may be required based on program needs. 

POSITION SUMMARY: Family Advocates provide case management services to families and are expected to meet with clients in their homes, schools or at the Family Resource Center.  Works with coordinating programs and agencies to establish services in the best interest of the client.

REQUIREMENTS: 



Represent the agency in a professional and competent manner. 


Advocate for the best interests of the agency and clients we serve. 


Establish and maintain effective working relationships with the general public, co-workers, clients, supervisors and members of diverse cultural and linguistic backgrounds regardless of race, color, creed, religion, gender, sexual orientation, gender identity or expression, national origin, age, ancestry, political affiliation, citizenship, disability, medical conditions, marital status, amnesty and military or veteran status. 


Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area. 


Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations. 


Participate in assigned scheduled agency meetings, in-service trainings, conferences and other trainings as determined by the supervisor.  This includes serving as an agency representative at assigned community meetings. 


Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation. 


Performance of assigned duties with a positive attitude and in the spirit of teamwork, collaboration and cooperation. 


Communicate effectively both orally and in writing. 


Perform job duties in a safe manner to ensure a safe working environment for oneself and others. 


Participates in and/or supports agency fund development activities and events. 


Preparation of assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner. 



 
QualificationsQUALIFICATIONS: 



Minimum Bachelor's degree in social services or a related field, and/or relevant experience. Degree may be waived with a minimum 2-3 years progressive experience in related field. 


Bilingual - English/Spanish required.  Ability to speak, read and write in Spanish, fluently. 


Experience working with families impacted by trauma, behavioral health needs, or child welfare systems. 


Knowledge of protective factors, public benefits, early childhood development, and local resources. 


Familiarity with RBA, ACES, ASQ, The Five Protective Factors, and other assessment tools is a plus. 


Experience in crisis intervention, case management, group, family or individual counseling. 


Experience and ability to work effectively with a wide variety of organizations and with people of all ages, socioeconomic and cultural backgrounds. 


Knowledge of public health, social services, nonprofit operations & local resources.  


Strong verbal and written communication and interpersonal skills 


Proficiency in office software (Microsoft 365, Excel, Word, PowerPoint, Outlook, Teams). 


Ability to travel for community engagement and events. 


Pass agency paid criminal justice screening including fingerprints. 


Pass agency paid TB (Tuberculosis) screening. 


Pass agency paid health screening and/or drug testing, if required. 


Valid California driver’s license and Proof of auto insurance coverage. 


Pass agency paid MVR clearance with no more than 2 points - if you are under the age of 25 our insurance company will not allow any points. 



 

DUTIES: 



Serves as the primary point of contact for families referred through Differential Response (DR) and AfterCare (AC).


Supports all sites in managing Differential Response and AfterCare referrals.


Provides intensive case management for families with complex needs, including those at risk of child welfare involvement or reentry from formal systems of care.


Conducts comprehensive assessments, including the Protective Factors Survey (PFS) and ASQ-3 developmental screenings.


Coordinates and participates in Family Team Meetings, ensuring family voice and choice are prioritized.


Develops and monitors individualized Family Action Plans, grounded in family strengths and aligned with Community Services Agency (CSA) goals.


Assists families in navigating services across multiple systems, including mental health, child welfare, public benefits, housing, and early childhood education.


Conducts home visits and field-based outreach to engage families and support action plan follow-through.


Provides warm hand-offs and follow-ups to ensure continuity of care and sustained support.


Facilitates workshops and trainings that promote family stabilization and strengthen protective factors.


Maintains accurate case documentation in the agency database and other required systems, ensuring data integrity for reporting and evaluation.


Conducts community outreach and builds partnerships to connect families with appropriate services.


Supports crisis response and assists families during difficult transitions.


Participates in all required program trainings and certifications.


Performs additional duties as assigned to support team collaboration and program success.