ENERGY ASSISTANCE PROGRAM COORD
METROPOLITAN FAMILY SERVICE
2 hours ago
Full-time
Remote friendly (Gresham, Oregon, United States)
United States
$55,648 - $57,317 USD yearly
Master's
Job DetailsJob Location: MFS CIVIC OFFICE - Gresham, OR 97030Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $55,648.00 - $57,317.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayJob Category: Nonprofit - Social ServicesPosition Title: Energy Assistance Program Coordinator
Reports To: Program Quality Manager
Location: Civic Office/hybrid options are available with supervisor approval
Dept/Program: Community Schools FTE: 1.0 (40 hours/week
Status: Exempt
Updated: September 2026 Job Number: EAC0904
General Description:
Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.
Agency Culture:
We use creative and proactive problem-solving to build and sustain dynamic community-based programs and quality services
We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence
We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity
General Function:
Under the supervision of the Program Quality Manager and in partnership with Multnomah County, MFS SUN Site Managers, 211 Info, and community partners the Energy Assistance Coordinator serves as the MFS contact for outreach and enrollment and case management of families seeking energy assistance in Multnomah County. As MFS is newly implementing this program, the Coordinator will be responsible for implementing new systems, outreach enrollment prioritizing families with children 6 and under, people with disabilities whose earnings are at or below 60% of the State’s Median Income and are fully or partially responsible for their home heating expenses. The position will also focus on building relationships with Community partners.
Essential Duties and Responsibilities:
General:
Work collaboratively with MFS program staff, SUN Site Managers, Community Partners and 211 Info to help low income individuals in Multnomah County access energy assistance when needed
Provide broad and targeted outreach in Multnomah County through MFS, Community Partners and 211 Info to make sure qualified applicants know that energy assistance is available
Comply with Metropolitan Family Service policies and procedures as outlined in the Employee and program handbooks
Other duties as assigned by supervisor
Energy Assistance Coordinator Overall Program Support:
Develop and maintain partnerships with community and community organizations
Maintain correct and timely credit card logs and timesheets
Maintain records and accurate data
Outreach and Community Engagement:
Develop outreach strategies and promotional materials(e.g. flyers, mailings, signage, emails, and social media posts) to engage families.
Build strong relationships with families
Conduct ongoing community outreach to identify families in need of support
Outreach and Relationship building should include, and is not limited to: staffing County Energy Events, media and marketing events, Energy Fairs, Neighborhood and Community Fairs, Energy Assistance intake events at schools, community organizations and apartment complexes
Eligibility Screening:
Verify and document eligibility of households seeking energy assistance
Calculate income according to Oregon Housing and Community Services Energy Assistance Manual
Inform Applicants of eligibility requirements at the time they make an appointment with MFS
Give eligible applicants a payment receipt after their application is completed, within 45 days from the time of intake
Provide applicants who mail in their application written response explaining the outcome of their application, including their benefits
If assistance is denied or delayed, which includes a fair hearing process, an applicant must be sent a Notice of Action (NOA)
Provide applicants who are determined to be ineligible both a verbal message and a written NOS stating they are ineligible and the process for a fair hearing
Assist a participant who wants to appeal a denial decision
Inform applicants of any change in their benefits
Promote hope, leadership, community connection, and long-term stability
Participant Case management:
Follow client file standards detailed in the OHCS Energy Assistance Operations Manual
Complete files accurately and completely with proper supportive materials
Submit applications in a timely manner including “Corrective Action” follow-up
Adhere to “No Wrong Door” policy
Respect participant confidentiality
Work with participants in an efficient, respectful, courteous and professional manner.
Connect families to broader MFS services and community-based supports.
Deliver services using equitable and inclusive practices, utilizing the MFS Equity Lens
Documentation, Data and Compliance:
Maintain complete and accurate client files in accordance with Multnomah County and MFS standards
Complete intake documentation, assessments, service plans, progress notes, releases of information, confidentiality forms, and grievance acknowledgements
Document all participant contacts and services
Ensure regular case reviews, file maintenance, and supervisory review requirements are met
Spend energy assistance funds according to County timelines
Prepare reports and data summaries as required by funders and MFS leadership
Collaboration and Meetings:
Attend monthly and any scheduled bi-monthly Energy Coordinator’s meetings facilitated by Multnomah County
Attend supervision meetings, SUN team meetings, and trainings
Collaborate with MFS staff and community partners to align services and maximize support for families
Create and sustain effective relationships with SUN staff and the larger school community
Participate in appropriate school and community meetings/committees to develop and maintain strong community partnerships
Qualifications
Knowledge, Skills, and Abilities Required:
Training and a minimum of 2 years of experience in social services, family support, housing stabilization, case management, or related services
Demonstrated experience in providing resource navigation and referral services
Experience in community recruitment, marketing and community outreach is essential
Experience working in a public school setting or with public school partners preferred
Experience working in collaboration with a variety of agencies and programs
Experience working with families experiencing housing instability, poverty, or barriers to accessing services preferred
Bi-lingual in a language in addition to English highly preferred, ability to read, write and speak effectively in communicating with clients in a professional setting (Spanish preferred)
Strong knowledge of strengths-based, trauma-informed, and culturally responsive practices.
Ability to build trusting relationships with diverse families and community partners
Excellent verbal, written, organizational, and time-management skills.
Ability to manage multiple priorities and maintain accurate documentation.
Ability to work independently and to collaborate with other staff and team
Knowledge and competency to operate a personal computer
Competency in using Word, Excel, G Suite, and database programs
Competency to use various social media tools, Zoom, Google Hangouts/Meets and other tools to communicate to families virtually
Possesses strong verbal and written communication skills
Ability to manage multiple projects simultaneously
Possesses excellent time management and organizational skills
Ability to communicate effectively with a broad range of individuals and groups
Ability to maintain appropriate and professional relationships with participants and volunteers
Values working in a multicultural, diverse environment
CORE VALUES
Equity and Social Justice
Values working in a multicultural, diverse environment
Values and supports inclusion and program access for clients
Supports agency goals for reducing disparity in outcomes for communities of color
Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege
Collaboration and Teamwork
Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies
Values the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and services.
Education and Experience Requirements:
Minimum of a BA or BS in public service, recreation or human services related field; MSW or MA preferred; or equivalent, related experience
Experience working in Training and a minimum of 2 years of experience in social services, family support, housing stabilization, case management, or related services
Fluency and ability to communicate effectively in languages in addition to English is preferred
Other Requirements:
Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver’s license for the state of residency, personal auto liability insurance coverage, and a driving record permitting coverage under the agency auto liability policy.
MFS requires all employees and volunteers to complete a criminal background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.
Work Environment:
Work is performed virtually and in-person in a school and/or office environment, at community events, and/or at other locations as deemed necessary. May require occasional early morning, weekend, or evening work. Position requires the ability to sit for extended periods as well as stand occasionally. Position requires the use of a computer, telephone, fax machine, copier and may require accessing locations by use of stairs.
Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.
Reports To: Program Quality Manager
Location: Civic Office/hybrid options are available with supervisor approval
Dept/Program: Community Schools FTE: 1.0 (40 hours/week
Status: Exempt
Updated: September 2026 Job Number: EAC0904
General Description:
Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.
Agency Culture:
We use creative and proactive problem-solving to build and sustain dynamic community-based programs and quality services
We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence
We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity
General Function:
Under the supervision of the Program Quality Manager and in partnership with Multnomah County, MFS SUN Site Managers, 211 Info, and community partners the Energy Assistance Coordinator serves as the MFS contact for outreach and enrollment and case management of families seeking energy assistance in Multnomah County. As MFS is newly implementing this program, the Coordinator will be responsible for implementing new systems, outreach enrollment prioritizing families with children 6 and under, people with disabilities whose earnings are at or below 60% of the State’s Median Income and are fully or partially responsible for their home heating expenses. The position will also focus on building relationships with Community partners.
Essential Duties and Responsibilities:
General:
Work collaboratively with MFS program staff, SUN Site Managers, Community Partners and 211 Info to help low income individuals in Multnomah County access energy assistance when needed
Provide broad and targeted outreach in Multnomah County through MFS, Community Partners and 211 Info to make sure qualified applicants know that energy assistance is available
Comply with Metropolitan Family Service policies and procedures as outlined in the Employee and program handbooks
Other duties as assigned by supervisor
Energy Assistance Coordinator Overall Program Support:
Develop and maintain partnerships with community and community organizations
Maintain correct and timely credit card logs and timesheets
Maintain records and accurate data
Outreach and Community Engagement:
Develop outreach strategies and promotional materials(e.g. flyers, mailings, signage, emails, and social media posts) to engage families.
Build strong relationships with families
Conduct ongoing community outreach to identify families in need of support
Outreach and Relationship building should include, and is not limited to: staffing County Energy Events, media and marketing events, Energy Fairs, Neighborhood and Community Fairs, Energy Assistance intake events at schools, community organizations and apartment complexes
Eligibility Screening:
Verify and document eligibility of households seeking energy assistance
Calculate income according to Oregon Housing and Community Services Energy Assistance Manual
Inform Applicants of eligibility requirements at the time they make an appointment with MFS
Give eligible applicants a payment receipt after their application is completed, within 45 days from the time of intake
Provide applicants who mail in their application written response explaining the outcome of their application, including their benefits
If assistance is denied or delayed, which includes a fair hearing process, an applicant must be sent a Notice of Action (NOA)
Provide applicants who are determined to be ineligible both a verbal message and a written NOS stating they are ineligible and the process for a fair hearing
Assist a participant who wants to appeal a denial decision
Inform applicants of any change in their benefits
Promote hope, leadership, community connection, and long-term stability
Participant Case management:
Follow client file standards detailed in the OHCS Energy Assistance Operations Manual
Complete files accurately and completely with proper supportive materials
Submit applications in a timely manner including “Corrective Action” follow-up
Adhere to “No Wrong Door” policy
Respect participant confidentiality
Work with participants in an efficient, respectful, courteous and professional manner.
Connect families to broader MFS services and community-based supports.
Deliver services using equitable and inclusive practices, utilizing the MFS Equity Lens
Documentation, Data and Compliance:
Maintain complete and accurate client files in accordance with Multnomah County and MFS standards
Complete intake documentation, assessments, service plans, progress notes, releases of information, confidentiality forms, and grievance acknowledgements
Document all participant contacts and services
Ensure regular case reviews, file maintenance, and supervisory review requirements are met
Spend energy assistance funds according to County timelines
Prepare reports and data summaries as required by funders and MFS leadership
Collaboration and Meetings:
Attend monthly and any scheduled bi-monthly Energy Coordinator’s meetings facilitated by Multnomah County
Attend supervision meetings, SUN team meetings, and trainings
Collaborate with MFS staff and community partners to align services and maximize support for families
Create and sustain effective relationships with SUN staff and the larger school community
Participate in appropriate school and community meetings/committees to develop and maintain strong community partnerships
Qualifications
Knowledge, Skills, and Abilities Required:
Training and a minimum of 2 years of experience in social services, family support, housing stabilization, case management, or related services
Demonstrated experience in providing resource navigation and referral services
Experience in community recruitment, marketing and community outreach is essential
Experience working in a public school setting or with public school partners preferred
Experience working in collaboration with a variety of agencies and programs
Experience working with families experiencing housing instability, poverty, or barriers to accessing services preferred
Bi-lingual in a language in addition to English highly preferred, ability to read, write and speak effectively in communicating with clients in a professional setting (Spanish preferred)
Strong knowledge of strengths-based, trauma-informed, and culturally responsive practices.
Ability to build trusting relationships with diverse families and community partners
Excellent verbal, written, organizational, and time-management skills.
Ability to manage multiple priorities and maintain accurate documentation.
Ability to work independently and to collaborate with other staff and team
Knowledge and competency to operate a personal computer
Competency in using Word, Excel, G Suite, and database programs
Competency to use various social media tools, Zoom, Google Hangouts/Meets and other tools to communicate to families virtually
Possesses strong verbal and written communication skills
Ability to manage multiple projects simultaneously
Possesses excellent time management and organizational skills
Ability to communicate effectively with a broad range of individuals and groups
Ability to maintain appropriate and professional relationships with participants and volunteers
Values working in a multicultural, diverse environment
CORE VALUES
Equity and Social Justice
Values working in a multicultural, diverse environment
Values and supports inclusion and program access for clients
Supports agency goals for reducing disparity in outcomes for communities of color
Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege
Collaboration and Teamwork
Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies
Values the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and services.
Education and Experience Requirements:
Minimum of a BA or BS in public service, recreation or human services related field; MSW or MA preferred; or equivalent, related experience
Experience working in Training and a minimum of 2 years of experience in social services, family support, housing stabilization, case management, or related services
Fluency and ability to communicate effectively in languages in addition to English is preferred
Other Requirements:
Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver’s license for the state of residency, personal auto liability insurance coverage, and a driving record permitting coverage under the agency auto liability policy.
MFS requires all employees and volunteers to complete a criminal background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.
Work Environment:
Work is performed virtually and in-person in a school and/or office environment, at community events, and/or at other locations as deemed necessary. May require occasional early morning, weekend, or evening work. Position requires the ability to sit for extended periods as well as stand occasionally. Position requires the use of a computer, telephone, fax machine, copier and may require accessing locations by use of stairs.
Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.