Employment Services Case Manager

Job DetailsJob Location: Toledo Office - Toledo, OH 43623Position Type: Full TimeEducation Level: 4 Year DegreeJob Category: Nonprofit - Social ServicesPURPOSE/SCOPE OF RESPONSIBILITY

To provide career advising, case management, job development, and community outreach with refugee and other eligible populations

ESSENTIAL DUTIES, RESPONSIBILITIES, & COMPETENCIES


Provides case management including assessment, testing, counseling, daily interaction with clients and follow up
Actively engages in job development by creating and maintain employer relationships that support successful placement and retention
Assists with job placement and continues to monitor job retention
Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients. (Computerized case notes, MIS documentation, Individual Service Strategy (ISS) completion, recording hours, and testing)
Represents the agency professionally with stakeholders and collaborators
Classroom instruction: develops and leads employment-related classroom activities, workshops
Assists clients with resume preparation, cover letters, and interview preparation
Works closely with English as Second Language Instructors/Volunteer Tutors and volunteer mentors to support client services
Works closely with clients on barrier removal (problems preventing the clients from obtaining and retaining employment), one-on-one and/or in group settings
Maintains safe and clean working environment by complying with health and safety guidelines


 

OTHER DUTIES, RESPONSIBILITIES, & COMPETENCIES


Shares professional knowledge with staff by seeking out professional development opportunities and sharing new learning with staff
Supports agency operations by appropriately representing the agency in all forums and by demonstrating commitment to agency philosophy, mission, goals, policies and procedures


 


Contributes to effective use of agency resources by identifying and implementing options for cost containment
Contributes to team effort by accomplishing related results as needed
Uses time effectively by appropriately planning, organizing and scheduling required work hours to meet agency needs
Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional manners and appearance at all times
Maintains safe and clean working environment by complying with health and safety guidelines

Qualifications
Bachelor’s Degree in human services related field required. Master’s in social work, counseling, or related field preferred.
Must have working knowledge of Microsoft Word, Outlook, and databases
Must have excellent organizational skills to work in a team-oriented, fast-paced environment
Excellent oral and written communication skills
Ability to work well with a diverse population of clients


Multilingual preferred.