Donation Coordinator

Company: MedCure, Inc.
Compensation: $20.00/hr starting | $22.00/hr after 90 days
Location: On-site / Office-based (Note: The majority of the required initial training is conducted remotely from our corporate location)
Training Schedule: Monday – Friday, 9:00 AM – 5:30 PM (Attendance is required)
Shift Availability: Multiple full-time shifts available to support our 24/7 operations, including day, swing, night, and weekends.
Post-training shift durations range from 8 to 12 hours based on business and scheduling needs.

About MedCure, Inc.

• MedCure coordinates whole-body donations for medical training, scientific advancement, and research. We work closely with families, hospice providers, and medical institutions to ensure every donor’s legacy is handled with the utmost dignity, care, and professionalism.

Position Overview

• We are seeking reliable, emotionally resilient Donation Coordinators to facilitate the donation process through our 24/7 contact center. In this critical role, you will serve as a compassionate guide for grieving families. You will navigate legal consent paperwork, perform donor medical and social history screenings, and coordinate time-sensitive logistics with funeral homes and transport providers across the country.
• This is a highly structured, protocol-driven position requiring a unique blend of deep empathy, meticulous attention to detail, and the ability to multitask in a fast-paced environment.

Ideal Candidate Background

This role requires a unique balance of emotional intelligence and clinical operational efficiency. While we provide comprehensive training, the ideal candidate can demonstrate professional experience or strong transferable skills in the following areas:

• Healthcare & Patient Advocacy: Experience in patient intake, healthcare administration, medical coding/billing, caregiving, medical assisting, or hospice care where dealing with sensitive medical data is routine.
• Crisis Intervention & Support: Backgrounds in social work, case management, grief counseling, chaplaincy, or emergency dispatch (911) where maintaining emotional steadiness during high-stress, emotionally charged situations is critical.
• Regulated Operations & Compliance: Experience working within highly structured, protocol-driven environments such as legal services, insurance claims processing, or tissue/organ banking, where adherence to compliance standards and legal consent documentation is mandatory.
• High-Volume Logistics & Coordination: Experience managing real-time logistics, dispatch, or complex scheduling in fast-paced corporate environments or high-volume contact centers.

Desired Behavioral Attributes

• Radical Empathy with Clear Boundaries: The ability to provide deep comfort and patience to grieving families while successfully steering the conversation to gather necessary facts and paperwork.
• De-escalation Skills: Comfort managing a variety of emotional states—including shock, anger, panic, or profound sadness—with grace and a calming presence.
• Adaptive Problem Solving: A proactive mindset capable of managing shifting logistical timelines across different time zones and moving parts.

Key Responsibilities & Core Competencies

• Intake & Screening: Respond promptly to incoming donor referrals from various sources and conduct comprehensive questionnaires to determine donor eligibility.
• Family Support: Compassionately guide grieving families through the donation and consent process with clarity, patience, and emotional steadiness.
• Logistics Coordination: Manage real-time, time-sensitive logistics with funeral homes, hospice programs, and hospitals nationwide.
• Data Management: Accurately complete and maintain meticulous donor documentation, including legal and regulatory consent forms.
• Protocol Adherence: Strictly follow established organizational, medical, and regulatory guidelines without deviation.
• Technical & Communication Skills: Utilize strong computer proficiency to navigate internal databases with speed and accuracy. Deliver exceptional verbal and written communication in English.

Work Environment & Physical Demands

• Primarily a seated office environment requiring high-volume phone and computer utilization.
• Occasional light lifting (up to 10 lbs.).
• Requires consistent reliability and punctuality for all scheduled shifts, including nights and weekends.

Application Instructions & Required Screening Questions

ATTENTION APPLICANTS: To be considered for this position, you must submit written answers to the following questions along with your resume. Applications submitted without these answers will not be reviewed.