Domestic Violence Advocate - Bilingual - Residential Services
SafeHouse Denver
3 hours ago
Full-time
On-site
Denver, Colorado, United States
$24 - $27 USD hourly
Bachelor's, Master's
Who We Are and Who We’re Looking For: If you are looking to join a supportive team driven to impact the lives of others, look no further. SafeHouse Denver has been around for 47 years, and we are on a mission to improve the lives of domestic violence survivors. We are committed to providing survivors with a safe space, where they are believed, supported, and trusted. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Domestic Violence Advocate with crisis intervention skills to support our work as we prepare to serve more survivors in greater ways. Bilingual in Spanish required.
SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values:
What You’ll Be Doing:
Respond to callers who access SafeHouse Denver’s 24-hour Crisis & Information Line
Qualifications We Are Looking For:
Required: Preferred:
What We Offer:
What Are You Waiting For?
SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values:
| Trust | We foster a culture of trust by being reliable, honest, consistent, direct, and transparent. |
| Dedication | We are intentional, passionate, and driven. We commit to making a meaningful impact. |
| Compassion | We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual. |
| Collaboration | We encourage, cooperate, support, and share. We also welcome humor and fun. |
| Innovation | We are bold, brave, and fearless. We value curiosity and continuous learning. |
| Leadership | We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers. |
| Inclusion | We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment. |
What You’ll Be Doing:
Respond to callers who access SafeHouse Denver’s 24-hour Crisis & Information Line
- Provides emotional support, crisis intervention, and de-escalation
- Provides information and education on domestic abuse, trauma response, and coping skills
- Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
- Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting callers in implementing their safety plan
- Screens callers for emergency residential services
- Orientates new residents to the emergency residential facility/program
- Provides appraisal of the resident’s presenting problem
- Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
- Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan
- Provides emotional support, de-escalation, and crisis intervention during the intake process
- Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
- Supports residents in developing short-term goals plans to address immediate concerns
- Provides information and education about domestic abuse, trauma response, and coping skills
- Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
- Communicates with Primary Advocates to ensure quality services to residents
- Provides case management services for emergency residential facility clients
- Conducts an initial meeting with new resident to assist residents in identifying needs and goals
- Links residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals
- Meets as needed to provide ongoing support and encouragement
- Advocates on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals
- Support residents with transitions from the emergency residential facility by conducting exit interviews
- Facilitates educational/support groups
- Facilitates children’s activities/support groups
- Plan and facilitate a weekly, evening educational/support group for adult residents or children on a rotational basis
- Supports a safe and secure residential environment
- Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention
- Conducts regular safety checks and safety searches as needed
- Supports participation in the emergency residential facility by providing residents with clear explanations of the program and clarifying expectations of residents
- Supports residents in meeting their day-to-day needs by supplying personal items, supplies and food
- Help ensure the emergency shelter is a clean and tidy facility
- Responsible for appropriate charting and all other necessary documentation
- Works diligently to achieve individual, team, and agency goals and objectives
- Participates and respects all staff to facilitate coordinated services both within the Residential facility and across all agency programs
- Utilizes ethical and professional methods of communication to resolve problems or conflicts with team members
- Attends weekly case management/staff meetings, monthly all-agency meetings, and program meetings
- Actively participates in program development
- Participates in agency and community educational opportunities to maintain and improve skills
- Represents SafeHouse Denver and promotes the organization’s services in a positive and professional manner
- Networks with other service providers and community agencies to assist survivors and the organization
- Work schedule includes one weekend day to support weekend dual coverage
- On-call service is required each month
- Responds to phone calls during on-call periods within 15 minutes of the first contact by a team member
- Effectively supports and collaborates with onsite staff to address questions and clarify or resolve issues as needed
- All other duties as assigned
Qualifications We Are Looking For:
Required: Preferred:
| Bachelor’s degree in social work or related field | Master’s degree in social work or related field |
| Bilingual required | Three years of experience in human services or related field |
| Excellent written and oral communication skills; superior time management and organizational skills | 2 years of crisis intervention, case management, and advocacy experience |
| Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting | |
| Detail oriented with strong technical aptitude; advanced proficiency in utilizing MS Office | |
| Passion for the SafeHouse Denver mission | |
| Knowledge of domestic violence, trauma-informed services, and empowerment models | |
| Outstanding interpersonal skills |
What We Offer:
- $24 - $27 hourly rate, negotiable based on experience, full-time position, non-exempt, with performance evaluation and opportunity for merit-based increase after one full year of employment
- 40 hours per week with schedule flexibility required and on-call rotation
- Fantastic benefits package, including plenty of paid time off for rest and vacations, and employee health insurance coverage paid 90% or more by employer
- Professional development opportunities
- Supportive work environment and opportunities for fun
- Work with committed individuals who want to impact change
- A chance to be part of a movement that will help more survivors
What Are You Waiting For?
- To apply, please send your resume, cover letter, and personal mission statement to Jameson Kapinos at jkapinos@safehouse-denver.org. Please indicate DVA-Residential Services in the subject line of your email. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.