Diversion Center Site Coordinator

Description

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014. 

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. 
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance. 

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people. 
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness. 
• Transparency: To be open and honest in our relationships. 
• Authenticity: To do what we say we do. 
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence. 
• Golden Rule: To treat all people as we ourselves would wish to be treated

OUR MOTTO: It Takes All of Us to End Homelessness. 

Job Summary: The Diversion Center Site Coordinator is responsible for the successful operation of the Diversion Center, including its staff, residents, and facility. They lead and support the site team across all three shifts, oversee the well-being of residents and the day-to-day operations, and coordinate care with case management, peer support, and community partners. The Site Coordinator is well-versed in the culture and model of Switchpoint, leads by example, and cultivates a safe, trauma-informed, and accountable environment. 

Duties include supervising and developing staff, scheduling for 24-hour coverage, complying with grant and contract requirements, monitoring budgets, and evaluating staff performance. They work closely with the Senior Manager of Human Services. 

This is a grant-funded, temporary position running December 1, 2026, through April 30, 2027.

Requirements

Job Responsibilities:

• Oversee the day-to-day operations of the Diversion Center. 
• Supervise, coach, and support Resident Support staff and the Certified Peer Support Specialist, holding staff accountable with clear expectations and compassion. 
• Build and manage staff schedules to ensure full coverage of Days (7AM–3PM), Swings (3PM–11PM), and Graveyards (11PM–7AM). 
• Provide coverage as needed to fill staff vacancies and serve as on-call support for staff during after-hours incidents. 
• Lead staff onboarding and ongoing training, including de-escalation, trauma-informed care, documentation, and site policies and procedures. 
• Conduct regular one-on-one supervision and staff meetings; complete staff performance evaluations. 
• Address staff performance, conflict, and morale issues promptly, partnering with HR as needed. 
• Lead hiring of site staff in partnership with the Senior Manager of Human Services and HR. 
• Ensure full compliance with policies and procedures, grant requirements, and other contracts the program is included in. 
• Ensure full compliance with DHHS License Requirements and Guidelines. 
• Handle resident complaints and report any maintenance issues to the maintenance department. 
• Hold residents accountable to the rules and policies of the facility. 
• Review resident issues with ACT teams, case managers, peer support, and applicable staff. 
• Coordinate with justice system, behavioral health, and community partners to support each resident’s diversion plan. 
• Be mindful of the budget of the program; monitor spending and help procure operating supplies and equipment. 
• Must learn the software “UHMIS” Utah Homeless Management Information System to keep staff accountable for updating it, keep compliance with grants, and run reports as needed. 
• Responsible for safeguarding the quality of operations and respond to internal and external audits to ensure continual improvement is achieved. 
• Responsible for Occupational Health & Safety, fire regulations, and other legal requirements at the site. 
• Complete weekly and monthly reports (KPI’s) for the Senior Manager of Human Services and leadership. 
• Cooperate with other Switchpoint facilities or community partners as needed. 
• Other responsibilities as needed by the Senior Manager of Human Services that pertain to the program. 

Qualifications:

• A proven leader with strong supervision skills and hands-on experience in residential, shelter, or crisis settings. Available to work when needed, including weekends, holidays, and nights. 
• Excellent communication and customer service skills, with the ability to have direct, compassionate conversations with staff and residents. 
• Outstanding problem-solving skills; capable of making quick yet sound judgments and decisions during crisis. 
• A BS degree in a human services field, or equivalent experience, with experience in management of operations. 
• Proficient in Microsoft Office; ability to learn new software as needed. 
• 3+ years in the human services industry. Ideally, with experience serving individuals who are struggling with mental health issues, substance use, or justice involvement and have very little to no income. 
• Lived experience with homelessness, recovery, or the justice system is preferred. 
• This position may require DACS background screening. 

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical 
• Dental 
• Vision 
• Life & Disability 
• 401k 
• EAP (Employee Assistance Program)

Compensation 

Annual wage range: $54,080 - $58,240 DOE 

Full-Time, Salaried (Exempt), Temporary Position: December 1, 2026 – April 30, 2027 

This position is grant-funded, and funding for this position ends April 30, 2027. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.