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Dispatch Coordinator - Mobile Crisis

DETROIT WAYNE Integrated HEALTH Network
3 hours ago
Full-time
On-site
Detroit, Michigan, United States
Bachelor's

Dispatch Coordinator Job Description 

Pay Grade: 5

 

Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides connection via telephone between the individual and the mobile crisis team. 

  • Acts as primary liaison between individuals in crisis and mobile crisis team.
  • Receive complete and accurate information from crisis representatives or individuals in crisis and relay information to the mobile crisis team.
  • Utilize MHWIN dispatch system to deploy mobile crisis team. 
  • Respond to crisis calls and referral for mobile crisis deployment. 
  • Utilize de-escalation techniques and crisis interventions for callers in crisis. 
  • Complete triage to provide initial assessment of the individual’s need.
  • Assess all callers for suicide.
  • Ability to multi-task and manage high call volume.
  • Ability to document each encounter concurrently while in-call. 
  • Have a working knowledge of community resources.
  • Understands and adheres to DHWIN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies. 
  • Participates in agency and system staff meetings. 
  • Mobile Crisis and Dispatch Coordinators operate 24/7, 365 days per year. Staff must have the ability to work various shifts. 
  • Performs related duties as assigned.


KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)

 

  • Knowledge of DWIHN policies, procedures, and practices. 
  • Knowledge of DWIHN provider network and community resources. 
  • Knowledge of the Michigan Mental Health Code. 
  • Knowledge of behavioral health and mental health principles and practices. 
  • Knowledge of the Michigan Medicaid Provider Manual. 
  • Knowledge of MWHIN. 
  • Knowledge of compliance standards. 
  • Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
  • Assessment skills.
  • Evaluation skills.
  • Organizational skills.
  • Communication skills.
  • Active Listening skills.
  • Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
  • Teamwork Skills.
  • Ability to communicate orally.
  • Ability to communicate in writing.
  • Ability to work effectively with others.
  • Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
  • Judgement/Reasoning ability

 

REQUIRED EDUCATION:

A Bachelor’s Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field.

Behavioral Health Crisis Provider Training required by MDHHS approved entity.


REQUIRED EXPERIENCE:

2 years work experience in a mental health/crisis services field


REQUIRED LICENSE(S).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.