Disaster Case Manager

Description

The Disaster Case Manager provides comprehensive, client-centered case management services to individuals and families affected by disasters. Working under general supervision, this position assesses disaster-related unmet needs, develops individualized recovery plans, coordinates services, and connects clients with community resources to support long-term recovery. The Disaster Case Manager serves as an advocate, helping survivors navigate available assistance while promoting self-sufficiency and sustainable recovery.

This is a temporary grant-funded position expected to end on or before August 2027.

Essential Duties and Responsibilities 

· In either an office or a field setting, interviews clients about recovery needs Conduct comprehensive assessments of disaster-affected individuals and families in office, home, or community settings to identify disaster-related unmet needs.

· Conduct outreach activities to identify households that may be eligible for grant-funded recovery programs.

· Collect and verify demographic, financial, and other required documentation to determine program eligibility.

· Assist clients with gathering and submitting documentation required for grant-funded recovery assistance.

· Develop, implement, and monitor individualized disaster recovery plans that promote safe, sanitary, secure, and sustainable housing.

· Assist clients in identifying disaster-related recovery priorities while connecting them with appropriate resources for non-disaster needs.

· Coordinate referrals to community organizations, government agencies, and other service providers to address unmet needs.

· Maintain accurate, timely, and complete client records in accordance with program requirements, agency policies, and confidentiality standards.

· Document services, prepare reports, and conduct regular follow-up to evaluate client progress toward recovery goals.

· Collaborate with partner agencies, Long-Term Recovery Groups (LTRGs), Unmet Needs Committees, and other disaster recovery stakeholders.

· Participate in community outreach, education, and recovery coordination activities as assigned.

· Provide services in a culturally responsive, trauma-informed, and client-centered manner.

· Maintain professional boundaries while advocating effectively for client recovery needs.

· Perform other duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Minimum Qualifications:

• High school diploma or GED      required; Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred.
• Minimum of two (2) years of experience in case management, human services, disaster recovery, or a  related field.
• Experience conducting field-based work with minimal supervision.
• Valid driver’s license, reliable transportation, and an acceptable driving record.

Knowledge, Skills and Abilities:

• Knowledge of case management principles and strengths-based service delivery.
• Strong interviewing, assessment, and active listening skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to establish rapport with individuals from diverse cultural and socioeconomic backgrounds.
• Strong organizational and time management skills with the ability to manage multiple cases      simultaneously.
• Ability to work independently while exercising sound judgment and maintaining confidentiality.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic case management systems.
• Ability to collect, analyze, and document information accurately.
• Strong problem-solving, conflict resolution, and advocacy skills.
• Ability to work collaboratively with community partners and multidisciplinary teams.
• Ability to adapt to changing priorities and work effectively in disaster recovery environments.
• Bilingual proficiency is preferred.

Physical Requirements:

This position requires a combination of office and field work.

• Frequent sitting, standing, walking, speaking, hearing, and computer use.
• Ability to conduct home visits and travel throughout assigned service areas.
• Occasional lifting of up to 20 pounds.
• Ability to travel by personal vehicle or commercial transportation as needed.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Working Conditions:

• Standard office environment with frequent travel to client homes and community locations.
• May require evening or weekend work based on disaster response and recovery needs.
• Work may involve exposure to  disaster-affected environments, including damaged homes and neighborhoods.
• Requires the ability to respond appropriately in crisis situations while maintaining professionalism and compassion.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Nothing in this job description restricts management’s right to assign or reassign job duties as required. This job description is not to be construed as a guaranteed contract of employment for a definite period of time. 

Requirements

 Minimum Qualifications:

• High school diploma or GED      required; Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred.
• Minimum of two (2) years of experience in case management, human services, disaster recovery, or a  related field.
• Experience conducting field-based work with minimal supervision.
• Valid driver’s license, reliable transportation, and an acceptable driving record.