Disaster Assistance Unit Supervisor

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Disaster Assistance Unit Supervisor 
Job Title: Human Services Spec IV 
Agency: Health & Human Services Comm 
Department: DR4871 Administrative ONA 
Posting Number: 15812 
Closing Date: 10/15/2026 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Range: $3,095.33 - $4,594.50 
Pay Frequency: Monthly
Salary Group: TEXAS-B-14 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Temporary 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4616 W HOWARD LN BLDG 8 
Other Locations:  
MOS Codes: 42SX,4C0X1 
 
 
 

Brief Job Description:

The Disaster Assistance Unit Supervisor is a temporary role in the ONA division of the Federal Assistance for Individuals and Households Program (IHP) responsible for supervising a team that provides essential support to individuals and families affected by disasters.

This role involves overseeing unit activities to ensure compliance with federal and state regulations, as well as established policies and procedures. Regular monitoring of the unit's production is conducted to ensure performance standards are met, and the overall effectiveness of the unit is evaluated.

The position may represent the Health and Human Services Commission (HHSC) in administrative hearings, at the State Emergency Operations Center, and in Disaster Field Offices, Disaster Recovery Centers, and disaster-related town hall meetings. Responsibilities also include reviewing press releases, preparing responses to legislative inquiries, and compiling both standard and ad hoc reports to keep management informed.

This Other Needs Assistance (ONA) temporary position assignment may last up to one year (potentially longer) depending on the disaster response need. It is telework-eligible after a successful 30-day probationary/training period and is eligible for full State of Texas benefits.

Essential Job Functions (EJFs):

Manages unit operations to achieve program objectives for service delivery. This involves monitoring budgets and caseloads, consulting with staff on case issues, and conducting unit meetings. (25%)

Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (20%)

Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policies, procedures, and service control requirements. (15%)

Reads case records to determine compliance with policies and procedures, identifying trends and implementing corrective actions as necessary. (15%)

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals. (5%)

Conducts reviews to determine or verify eligibility. (10%)

Explains program services and policies to clients, and makes referrals to agency programs, other state agencies, or community resources. (5%)

Interviews clients or authorized representatives to gather information for eligibility determinations. (5%) 

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Overall program, including federal and state guidelines, regulations, programs, policies, and procedures.
• Federal, other state government, and private non-profit disaster recovery assistance agencies and programs.
• Staff roles and responsibilities.

Skill in:

• Applying guidelines, regulations, and policies to a variety of cases.
• Working with the public and public groups.

• Operating computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.

• Communication of policies and procedures to staff.
• Mathematical computations

Ability to:

• Listen, elicit and evaluate information, interpret terms, and resolve conflicting statements
• Communicate effectively both verbally and in writing.
• Effectively manage time by prioritizing tasks.
• Gather and analyze information
• Read, understand and apply a variety of interrelated instructions, i.e., guidelines, regulations and policies
• Establish priorities relative to importance, setting goals, managing time efficiently, and completing work within required timeframes.
• Navigating and interpreting information on the Federal National Emergency Management Information System (NEMIS).
• Monitoring unit operations and observing employee performance, including documenting observations.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School graduate or equivalent.

Experience in windows-based software.

Experience with the Individuals and Households Program (IHP) or other related programs is preferred.

Experience supervising a team.

Additional Information:

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. This position is eligible for State of Texas employee benefits. 

Candidates for positions with ONA must pass a FEMA background check. FEMA’s suitability determination is required to issue credentials for access to data, records, and systems which requires U.S. citizenship. The job offer depends on receiving full suitability clearance from FEMA.

This position requires working beyond normal work hours, including holidays and weekends. During periods of high-volume disaster response, the work schedule will extend to six days a week with 10-hour shifts between 7:00 AM and 7:00 PM. Additional overtime may be available.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.