Disability Hub MN Director

Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $85,000.00 - $94,000.00 Salary/yearHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.

 

 

Job Summary

The Director of Disability Hub MN serves as a strategic, accountable leader responsible for statewide oversight, performance, and continuous improvement of Disability Hub MN services. but also acts as a key liaison across government agencies and supportive organizations serving the disabled community. This role oversees operations and drives continuous improvement while providing clear direction for the Hub’s systems, standards, and service model. The Director ensures strong alignment with organizational priorities, regulatory compliance, and the needs of people with disabilities and their families, with a clear focus on the human impact of the Hub’s services. The Director leads through influence, clarity, and accountability, setting expectations, monitoring performance, and holding the team responsible for outcomes.

This role requires strong systems thinking, strategic planning, and the ability to anticipate future needs, navigate complexity, and lead through change. The Director translates high-level strategy into clear priorities, actionable plans, and measurable outcomes, using data and performance measures to drive decision-making, regulatory compliance, and continuous improvement within a dynamic human services environment.

Success in this role depends on balancing accountability with psychological safety, creating an environment where expectations are clear, concerns are surfaced early, learning is continuous, and commitments are followed through. The Director leads with a deep commitment to equity, access, and the lived experience of people with disabilities, ensuring Disability Hub MN remains responsive, sustainable, and trusted within the communities it serves.



Key Responsibilities



Align departmental goals with organizational strategy and ensure effective execution of strategic initiatives.


Ensure regulatory, legal, and ethical compliance through strong oversight of contact center operations.


Take ownership of high-level decisions; monitor outcomes; and hold teams accountable for interdependent work, timelines, and results through clear expectations and consistent follow-through.


Model integrity and transparency, building trust through clear, consistent communication with leadership, stakeholders, and staff.


Lead decisively through organizational change and crisis, navigating ambiguity and guiding teams effectively even when complete information is not available.


Translate strategy into action through clear priorities, measurable outcomes, and continuous improvement.


Foster a culture of psychological safety and accountability by encouraging open dialogue, supporting feedback and learning, responding to errors with curiosity and problem-solving, and holding teams accountable with fairness.


Think systemically and strategically with an innovative, forward-looking perspective to proactively shape systems, processes, and service delivery.


Establish and oversee performance management systems that monitor service levels, quality, client outcomes, and workforce effectiveness, using data to identify root causes, drive improvement, and sustain operational excellence.


Develop and manage departmental budgets, ensuring responsible stewardship of public and organizational resources while balancing fiscal constraints with service quality and workforce needs.


Serve as a key liaison with government agencies, funders, and community partners, ensuring contractual requirements, reporting obligations, and performance expectations are met with transparency and accountability.


Track, compile and report on marketing, outreach and engagement activities, as requested or required for strategic plan/goals.


Assist in the creation of rich and engaging content that helps tell the story of the Hub’s work and campaigns in creative and compelling ways.



 

 

Qualifications


Must be a current resident of the state of Minnesota.
 
Proven experience in strategic leadership and operational management within a human service, contact center, or similarly complex service environment.
 
Demonstrated success aligning strategy with execution and leading teams toward measurable outcomes.
 
Demonstrated ability to balance business needs with employee and client needs.
 
Strong change management experience, including leading teams through uncertainty and organizational transformation.
 
Excellent communication skills, with the ability to explain complex decisions clearly to diverse audiences.
 
Experience using data and performance metrics to inform decision-making and continuous improvement.
 
Demonstrated ability to foster accountability, trust, and psychological safety within teams.
 
Experience building and maintaining strategic partnerships.
 
Experience in marketing, communications, volunteer management, and social media management.
 
Experience creating accessible content.
 
Experience with public speaking and training.
 
Computer proficiency, Microsoft Office Suite, Dynamics CRM, social media platforms, virtual meeting platforms.
 
Experience working with people with disabilities and in diverse communities.


 

 

Additional Qualifications



Must pass a criminal background check paid for by us (Direct Interactions).


Legally able to work in the United States.


Bachelor’s degree in a relevant field (e.g., Business Administration, Public Administration, Hunan Services, Social Work) or equivalent experience.


Master’s degree preferred.


Qualifications