Director Residential Services

The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services.  Proudly celebrating our 75^th anniversary, we remain committed to empowering individuals and building inclusive communities.

Join us at The Arc Erie County NY’s Ale Trail, our premier annual fundraiser!  Tickets are now available- click here to learn more and support our mission. Must be 21+ yrs old to participate.

Director of Residential Services

Salary: $90,000–$100,000 annually Schedule: Monday–Friday, 8:00 AM–4:30 PM; flexibility required

The Arc Erie County New York is seeking an experienced Director of Residential Services to provide leadership and oversight for our residential programs supporting individuals with intellectual and developmental disabilities.

This senior leadership position is responsible for ensuring high-quality, person-centered services while overseeing program operations, staffing, compliance, budgets, and continued program development.

Key Responsibilities

• Provide leadership and direction for Residential Services.
• Oversee program quality, staffing, budgets, and regulatory compliance.
• Lead and support residential management staff.
• Develop and implement residential policies, procedures, and service standards.
• Partner with executive leadership on strategic planning and program development.
• Maintain strong relationships with regulatory agencies, community partners, families, and advocates.
• Ensure residential locations operate safely and effectively.
• Participate in site visits and provide leadership support during emergencies as needed.

Qualifications

Master’s degree in Administration, Human Services, Social Work, Special Education, or a related field plus 5 years of Residential Services experience, including senior-level leadership experience;

OR

Bachelor’s degree plus 10 years of Residential Management experience, including 5 years in a senior-level capacity.

Candidates should have strong knowledge of services for individuals with intellectual and developmental disabilities, residential regulations, staff leadership, budgeting, and program operations.

Valid NYS driver’s license and personal transportation required.

If you’re an experienced residential leader ready to make a broader impact, we encourage you to apply and help lead services that promote independence, dignity, and meaningful opportunities for the people we support.

The Arc Erie County NY is an Equal Employment Opportunity (EEO) & Affirmative Action Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.