Director of Resident Services - Culpepper

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will assist the Executive Director in the oversight of the planning, direction and implementation of all programs and policies of the company and ensure the efficient and effective administration of community business.

The Culpepper Director of Resident Services receives general supervision and direction from 
the Executive Director (ED). The Director of Resident Services (DRS) is responsible for 
ensuring that residents are linked and have access to enhanced supportive services they need 
to continue independent living at the property. The Director of Resident Services will comply 
with established policies and operational procedures. In the absence of the Executive Director, 
the Director of Resident Services will accept advice and instructions from the Regional Director 
of Operations. The Director of Resident Services is responsible for the development and 
implementation of wellness-related programs, services, and activities that promote, enhance, 
and maintain resident health and independence. The Resident Services Coordinator reports 
directly to the Executive Director.

Provides general case management, supervision, and referral services to residents needing 
such assistance. Refers and links the residents of the facility to service providers in the 
community, including case management, personal assistance, housekeeping, meal and 
food resources, transportation, counseling, preventive health screening/wellness, legal or 
other advocacy groups. Develop case plans in coordination with assessment services in the 
community and the management staff. Educates residents, families, and staff on service 
availability, application procedures, client rights, etc.
• Supervises Resident Services Coordinator and Nutrition Coordinator in delivery of 
community-based support, referral, and educational programming. 
• Establishes relationships with agencies and service providers in the community. Develops and 
updates a service provider directory for use by both facility staff and residents.
• Schedules & generates an agenda for weekly meetings with the ED to review at-risk residents 
needing enhanced services, Resident Services program updates and needs, county service 
coordination, and overall community strategies for resident services. 
• Monitors the ongoing provision of services from community agencies to ensure they are 
appropriate, timely, and satisfactory, and manages such services as appropriate. Provides 
limited case management, i.e., evaluation of social, psychological, and physical needs and 
the development of a service plan, for a resident when such service is not being provided by 
the general service community. Meets with service providers as needed and as appropriate. 
Keeps the case management and provider agency current with the progress of the 
individual. Reports to the ED on all providers.
• Coordinates with Life Enrichment staff on community events, volunteer support programs 
with service organizations in the community. 
• Direct development and management of onsite food access programs. Arlington Food 
Assistance Center, Capitol Food Bank, Meals on Wheels, Farmers Market opportunities, 
Helping Hands Pantry, and other food access opportunities of direct impact on residents' lives.
• Helps residents build informal support networks with other residents, families, and friends

Level of Formal Education: College degree preferred, experience in field as replacement.
Area of Study: Social Work, Elder Care, Healthcare Management
Years of Experience:5+
Type of Experience: Older Adults
Special Certifications:
Language Skills: Acceptable fluency in English in order to perform job duties and speak, read, 
write, and communicate with supervisors, coworkers, residents, and applicable third parties.
Technical Competencies: Microsoft Office Suite
Skills and Abilities: 
• Multitask. 
• Customer Service.
• Leadership.
• Critical Thinker
• Organized
Information Systems:
Personal Attributes: Professional, approachable, dependable.
Other/Preferred:
• Experience working with older adults. 

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.