Director of Refugee Programs

• Lead one of Idaho's largest and most impactful refugee behavioral health programs.
• Help shape services that improve the lives of refugee and immigrant families.
• Collaborate with passionate leaders who value innovation, accountability, and compassion.
• Build lasting partnerships throughout the refugee community.
• Influence program growth and strategic development.
• Opportunities for executive leadership growth within a rapidly expanding organization.

Primary Responsibilities

• Provide leadership and oversight for all refugee programs across One Love Agency.
• Ensure consistent operations across refugee offices and service locations.
• Develop systems that improve efficiency, communication, and client outcomes.
• Monitor staffing needs and collaborate with leadership on recruitment and workforce planning.
• Support office managers and supervisors in maintaining high-performing refugee teams.
• Assist in developing new refugee initiatives and expanding services into additional communities.

• Build and maintain strong relationships with refugee resettlement agencies, healthcare providers, schools, community organizations, and government partners.
• Represent One Love Agency at community meetings, coalitions, and outreach events.
• Identify opportunities for collaboration, grants, and program expansion.
• Serve as a trusted liaison between refugee communities and agency leadership.

• Provide leadership, coaching, and support to refugee program staff.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Assist with onboarding, training, and professional development.
• Support interpreter services and ensure culturally responsive communication throughout the organization.

• Ensure refugee programs remain compliant with Medicaid, agency, and regulatory requirements.
• Monitor documentation quality, authorizations, assessments, and required reporting.
• Partner with compliance and clinical leadership to identify opportunities for improvement.
• Utilize data and performance metrics to strengthen program effectiveness.

• Collaborate with executive leadership to develop long-term strategies for refugee services.
• Identify opportunities to increase access to behavioral health services.
• Monitor productivity, referrals, program utilization, and community needs.
• Assist with budgeting, resource planning, and operational forecasting.

Qualifications

• Bachelor's degree preferred; equivalent leadership experience considered.
• Experience working with refugee, immigrant, or multicultural populations strongly preferred.
• Leadership or management experience in behavioral health, healthcare, nonprofit, or human services.
• Strong understanding of program operations and community partnerships.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining a high level of professionalism.
• Comfortable working with diverse cultural and linguistic communities.

Preferred Qualifications

• Licensed behavioral health professional (LPC, LCSW, LCPC, LMFT, etc.) preferred but not required.
• Experience supervising multidisciplinary teams.
• Knowledge of Medicaid programs and behavioral health regulations.
• Experience with program development and operational leadership.
• Grant management or community partnership experience.
• Bilingual or multilingual abilities are highly valued.

Compensation

• Competitive salary based on experience and qualifications.
• Leadership position with opportunities for advancement.
• Professional development and continuing education support.
• Collaborative executive leadership environment.
• Opportunity to shape the future of refugee behavioral health services throughout Idaho.