DIRECTOR OF PROGRAMS

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-I to function as a Director of Programs at Auburn Men’s Assessment Shelter within the Shelter Intake Division who will:

- Oversee overall case management and placement services, as well as operational matters, when appropriate.

- Provide technical assistance and supervision to social services staff.

- Facilitate efficient permanent placements for housing-ready clients; interpret agency policies and procedures; and ensure compliance with applicable federal and state mandates, rules, and regulations.

- Enforce and implement program guidelines, assist with the implementation of new initiatives and strategies, and recommend modifications to enhance program services.

- Provide expertise and technical assistance in exceptional cases to ensure effective solutions.

- Liaise with shelter staff and community-based providers to facilitate client placement into alternative housing; work in conjunction with the DHS Training Bureau to ensure social service staff receive adequate training; develop and enforce staffing schedules; and prepare, coordinate, and participate in case conferences and meetings.

- Interface with DHS-contracted sites and various agencies directly involved in providing care for individuals experiencing homelessness and monitor client noncompliance with Client Responsibility.

- Monitor social services staff to ensure they refer income-based and long-term shelter clients to the Housing Specialist weekly; submit two housing applications per week; review ten cases weekly; and meet with staff to discuss case findings.

- Ensure social service staff are referring clients to all applicable financial entitlements for income and complying with savings requirements; review Next Step referrals; ensure weekly follow-up with clients regarding contract compliance; and lead weekly meetings to discuss client move-outs, income-based clients, long-term shelter residents, program initiatives, client incident reports, and social services concerns.


Hours/Schedule: Tuesday-Saturday 8am-4pm.

ADMINISTRATIVE DIRECTOR OF SOC - 10056

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.