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Director of Older Adult Services

Chinese American Service League
2 hours ago
Full-time
Remote friendly (Chicago, Illinois, United States)
United States
Bachelor's, Master's

Join CASL as a Director of Older Adult Services and Make a Difference 

Are you ready to make a lasting impact in the lives of older adults and their families? Join CASL as our Director of Older Adult Services, where you'll lead a diverse continuum of care including Adult Day Services, In-Home Care, and EverPine Care. Through strategic leadership, community partnerships, and innovative service delivery, you'll help older adults age with dignity, independence, and connection while driving growth and sustainability across our programs. 

Your Mission

The Director of Older Adult Services provides strategic leadership and oversight for CASL's continuum of programs and services supporting older adults. This role is responsible for ensuring high-quality, culturally responsive services that promote independence, dignity, health, and well-being. Through operational excellence, community partnerships, and program innovation, the Director advances sustainable growth and meaningful impact for older adults and their families. 

About CASL

Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives. 

To hear about: 

Make a Difference, and Get the Support You Deserve 

Salary Range: $120,000 – $130,000/year | Full Benefits Package Included

We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you’ll be supported while doing work that matters. 

This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule. 

Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL. 

What You’ll Impact 

As the Director of Older Adult Services, you will lead the performance, growth, and integration of Adult Day Services, In-Home Services, EverPine Care, and Pine Tree Senior Council initiatives. You will strengthen service delivery, develop strategic partnerships, and drive operational and financial performance to ensure older adults and their families have access to high-quality, culturally responsive support. Your leadership will expand community impact, enhance program sustainability, and help older adults age with dignity, independence, and connection. 

Key Responsibilities: 

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Strategic Leadership & Service Integration 
 
  • Lead the strategic direction, growth, and performance of Adult Day Services, In-Home Services, EverPine Care, and Pine Tree Senior Council initiatives.  

  • Develop and implement long-term service strategies that support organizational priorities, community needs, and financial sustainability.  

  • Identify opportunities for innovation, service expansion, and program integration that strengthen CASL's continuum of care for older adults.  

 
 

 


Program Operations, Quality & Compliance 

  • Oversee daily operations across Older Adult Services to ensure high-quality, efficient, and culturally responsive service delivery.  

  • Establish and monitor key performance indicators related to enrollment, utilization, workforce productivity, financial performance, and participant outcomes.  

  • Ensure compliance with all applicable federal, state, funder, and regulatory requirements, including Illinois Department on Aging Community Care Program standards.  


EverPine Care Growth & Innovation 

  • Lead the launch, growth, and long-term sustainability of EverPine Care as a competitive private-pay service offering.  

  • Develop service models, pricing strategies, customer experience standards, and community outreach initiatives that support revenue growth and market expansion.  


Workforce Leadership & Development

  • Provide leadership, coaching, and performance oversight to program leaders and staff while fostering accountability, collaboration, and professional growth.  

  • Develop workforce strategies that support recruitment, retention, training, succession planning, and employee engagement.  

  • Create a culture of continuous improvement that aligns with CASL's mission, values, and commitment to exceptional service delivery.  


Health Integration & Partnership Development

  • Build and maintain strategic partnerships with healthcare providers, community organizations, referral sources, and other stakeholders to expand service access and impact.  

  • Collaborate closely with Behavioral Health, Physical Health Services, Community Engagement, and other internal stakeholders to advance integrated service delivery, care coordination, and positive outcomes for older adults. 


Financial Stewardship & Sustainability

  • Develop and manage departmental budgets, financial forecasts, and resource allocation to support organizational goals and long-term sustainability.  

  • Monitor financial performance and identify opportunities for revenue growth, operational efficiencies, and responsible resource management across service lines.  


Community Impact & External Relations

  • Represent CASL in external partnerships, coalitions, industry groups, and community forums related to aging services and healthcare integration.  

  • Promote equitable, culturally responsive, and person-centered services that reflect the diverse communities CASL serves and strengthen CASL's reputation as a trusted community resource. 

Note: This job description outlines primary responsibilities but is not exhaustive. Duties may evolve in response to organizational needs, and flexibility will be required. 

 

What You Bring 

To thrive in this role, you should have: 


Education and Experience:

  • Bachelor’s degree required; Master’s degree in Public Health, Social Work, Healthcare Administration, or related field preferred.   

  • Minimum 8–10 years of progressive leadership experience in aging services, home care, healthcare, or a related field.   

  • Demonstrated experience leading large-scale, multi-site programs with significant operational, financial, and staff management responsibilities. 


Skills and Knowledge:

  • Strong understanding of home and community-based services, including Medicaid-funded programs such as the Illinois Community Care Program (CCP).   

  • Strong understanding of Electronic Visit Verification (EVV) requirements, processes, and systems.   

  • Proven ability to lead, develop, and hold teams accountable while fostering a culture of collaboration, continuous improvement, and high performance.   

  • Demonstrated strategic thinking skills, with the ability to balance operational demands, navigate complex challenges, and drive long-term organizational goals.   

  • Proven ability to lead organizational change, manage competing priorities, and successfully implement new initiatives or service models.   

  • Strong interpersonal, relationship-building, and communication skills, with the ability to effectively engage employees, participants, families, community partners, and healthcare stakeholders.   

  • Experience launching, growing, or scaling private-pay service lines, new programs, or business initiatives.   

  • Knowledge of healthcare integration models and experience building partnerships with healthcare providers, managed care organizations, and community-based organizations.   

  • Strong analytical, problem-solving, and decision-making skills with the ability to utilize data to inform strategy, operational improvements, and business decisions.  

  • Experience using Salesforce, CRM platforms, or similar data management systems to support program operations, reporting, and decision-making.   

  • Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and Outlook.   

  • Demonstrated commitment to serving diverse, immigrant, and older adult communities through culturally responsive and person-centered approaches. 


Bonus Points For:
  • Project management experience and familiarity with project management methodologies or tools such as Asana, Smartsheet, Monday.com, or similar platforms. 


Physical Demands:
  • Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 20 pounds. 


Environment and Scheduling:

  • Work is performed during the hours of 8:00 am to 6:00 pm in 8-hour shifts, Monday through Friday 

  • Must be flexible and available to work after regular business hours when necessary (e.g., weekends and evening periods)   

  • In-person with limited hybrid flexibility (1–2 days remote/week, as approved)  


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Compensation & Benefits: 

This position offers a salary range of $120,000 – $130,000 annually, reflective of experience and qualifications. 

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs. 

CASL’s comprehensive benefits package includes: 

  • Medical, Dental, and Vision Coverage 

  • Retirement Plan 

  • Generous Paid Time Off (PTO) 

  • 11+ Paid Holidays, including Lunar New Year and Juneteenth 

  • Flexible Spending Account (FSA) & Health Savings Account (HSA) 

  • Life Insurance, AD&D, and Disability Coverage 

  • Voluntary Worksite Benefits and Pet Insurance 

  • Commuter Benefits 

  • Employee Assistance Program (EAP) for you and your household 

Why Choose CASL: 

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity. 

Empowerment: Support staff empowerment through skill development and growth opportunities. 

Collaboration: Be part of a workplace that thrives on collaboration and teamwork. 

Transformation: Envision and realize transformative changes in people, processes, and policies. 

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths. 

 

Join Us and Make a Difference: 

Join us at CASL, where together, we create a brighter future for our community. 

Thank you for your interest in joining our team! Every application is personally reviewed by a real person—not AI. Our process may take some time, but rest assured, we will follow up with updates as soon as we can. We appreciate your patience and look forward to learning more about you. 

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter. 

CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.