Director of Mobile Crisis Intervention Services (MCIS) and Trauma-Informed Schools

Job DetailsJob Location: Hamden, CT 06514Position Type: Full TimeEducation Level: Graduate DegreeSalary Range: $90,000.00 - $110,000.00 SalaryTravel Percentage: Up to 25%Job Shift: DayJob Category: Health CareEMPLOYER INFORMATION
Clifford Beers Community Care Center (CBCCC) is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE
The Director of Mobile Crisis Intervention Services (MCIS) and Trauma-Informed Schools reports to the Vice President of Clinical Services and provides clinical, and operational leadership for the agency's community-based behavioral health continuum, including Mobile Crisis Intervention Services, Trauma-Informed Schools, and Client Access/Open Access.
The Director is responsible for the performance, quality, regulatory compliance, financial sustainability, and strategic growth of these service lines while ensuring timely access to care, effective crisis response, school-based behavioral health services, and seamless transitions across levels of care. Working collaboratively with the Vice President of Clinical Services, executive leadership, medical leadership, program managers, and community partners, this position leads program development, staff performance, quality improvement, and community partnerships that support the agency's strategic priorities.

KEY RESPONSIBILITIES
Clinical and Operational Leadership


Provide strategic leadership and oversight of Mobile Crisis Intervention Services, Trauma-Informed Schools, and Client Access/Open Access.
Ensure programs operate in accordance with agency policies, evidence-based practices, contractual requirements, and applicable state and federal regulations.
Promote consistent clinical practices and operational excellence across all assigned programs.
Develop and Deliver training on effects of trauma, self care, anti racist practices to school staff and community members/providers.
Monitor program quality, access, productivity, utilization, outcomes, and performance indicators.
Identify opportunities to improve service delivery, operational efficiency, and the client and family experience.
Lead implementation of new initiatives, contracts, and program expansion.
Develop and implement operational procedures that strengthen quality, consistency, and service delivery across assigned programs.


Client Access and Continuum Management


Oversee Client Access/Open Access, in coordination with the Director of Outpatient, to ensure timely assessment, triage, and referral across all levels of care.
Ensure compliance with Enhanced Care Clinic Access requirements for emergent, urgent, and routine access.
Determine client assignment and collaborate with program leadership to facilitate timely movement throughout the organization.
Collaborate with all clinical programs as well as community providers to ensure coordinated transitions of care.
Monitor caseload volumes, wait times, productivity, and access metrics and implement improvement strategies.
Participate in the development and expansion of multidisciplinary assessment and intake services.


Clinical Leadership


Provide clinical and administrative supervision to program managers, supervisors, and assigned staff.
Develop and Deliver training modules on effects of trauma on children and adults, self care, and other relevant topics to staff, school personnel, and community providers.
Ensure clinical decision-making reflects trauma-informed, family-centered, and evidence-based practices.
Collaborate with the Medical Director and the SVP of Clinical Services regarding complex clinical issues, quality improvement initiatives, and program development.
Ensure compliance with Medicaid, the Connecticut Department of Children and Families, Enhanced Care Clinic requirements, and all applicable regulatory and contractual standards.
Oversee the maintenance and appropriate release of confidential clinical records.


Personnel Management


Recruit, supervise, coach, mentor, and evaluate assigned leadership staff.
Establish staffing plans, caseload expectations, productivity standards, and performance goals.
Foster a culture of accountability, collaboration, continuous improvement, and professional growth.
Interpret agency policies and oversee personnel matters, including leave requests, performance management, and employee development.


Financial and Program Management


Collaborate with the Finance Department to monitor program budgets, revenue, expenses, and financial performance.
Ensure responsible stewardship of grant and contract funding.
Monitor program sustainability and recommend operational improvements to strengthen long-term viability.
Participate in annual budget development, forecasting, and strategic planning.
Monitor program outcomes and key performance indicators to ensure contractual compliance and financial sustainability.


Quality Improvement and Compliance


Partner with Quality Assurance, Research, Compliance, and Operations to monitor program performance and outcomes.
Analyze clinical, operational, and financial data to identify opportunities for improvement.
Implement quality improvement initiatives and corrective action plans as needed.
Ensure timely completion of required reports, statistical summaries, and contractual deliverables.


Community Partnerships


Build and maintain collaborative relationships with school districts, the Connecticut Department of Children and Families, the Connecticut State Department of Education, hospitals, pediatric providers, community behavioral health organizations, law enforcement, first responders, municipal agencies, grant partners, and other community stakeholders.
Represent CBCCC on local, regional, and statewide committees and collaborative initiatives.
Strengthen partnerships that improve access to behavioral health services and coordination of care for children and families.


Strategic Leadership


Serve as a member of the agency's clinical leadership team.
Contribute to organizational strategic planning and implementation.
Support grant development, implementation, reporting, and sustainability efforts.
Participate in professional development, research initiatives, and special projects.
Perform other duties as assigned.


TRAVEL


Valid driver’s license and reliable transportation
This role may require travel throughout the State of Connecticut.


ENVIRONMENTAL CONDITIONS


Indoors, Environmentally controlled
Close Physical Proximity to coworkers


COMPETENCIES:
Must demonstrate the following competencies:

Diversity and Inclusion
Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC.  Employees must make every effort to:


Treat others with respect
Practice cultural humility
Elicit and welcome different points of view


Integrity
Act ethically with honesty and consistency regardless of the situation.  Employees must make every effort to:


Be accountable for his or her own actions
Make decisions based on what is better for the families and employees
Build and maintain trust among co-workers and our families
Uphold honesty in all actions 


Excellence
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners.  Employees must make every effort to:


Utilize data and research to provide the highest quality of care 
Regularly participate in professional development to stay abreast of most recent and progressive practices
Promote continuous quality assessment and improvement


Communication: 
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others.  Employees must make every effort to:

Oral Communication


Speak clearly and in an organized manner that can be easily understood
Express ideas concisely and respectfully
Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
Hold themselves accountable for pitch, speed, tone and volume of voice while speaking
Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance


Written Communication


Write clear and concise sentences devoid of grammatical and spelling errors
Tailor writing style to the audience of the message
Write in a respectful and tactful manner


 

 

AAP Statement
Clifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
 
QualificationsEDUCATION


Masters' degree at minimum in the discipline of social work, marriage and family, professional counselor. A doctorate degree in psychology would also be appropriate.


EXPERIENCE


Minimum 5 years of experience supervising clinical staff 


LICENSURE


Must be licensed to practice clinical work in the state of CT independently


SKILLS
Director of MCIS SKILLS:


Strong clinical skills related to crisis assessment and stabilization
Demonstrated knowledge of higher levels of care within the greater New Haven community to assist families (and their staff) with coordination of care
Demonstrated knowledge of and interest in program development and state/federal regulations
Demonstrated experience and proficiency with standard Microsoft office products (particularly Excel) and electronic health records technology
Ability to clearly convey information through a variety of channels to individuals and/or groups in a manner that both engages the intended audience and helps them understand and retain the message
Demonstrated ability to allocate decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
Demonstrated ability to guide others in accomplishing work tasks
Ability to use appropriate methods and a flexible communication style to help build a cohesive team 
Ability to use appropriate clinical judgment and consult, if needed, with senior clinical leadership to collaborate on complex clinical decisions


TIS Director SKILLS:


Strong clinical and interpersonal skills
Comprehensive knowledge of and exhibits interest in program development, state/federal regulations, and evidence-based practices
Demonstrated proficiency with standard Microsoft office and electronic health records
Ability to clearly convey information through a variety of channels to individuals and/or groups in a manner that engages the audience and helps them understand and retain the message
Demonstrated ability to allocate decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness
Demonstrated ability to guide others in accomplishing work tasks
Ability to use appropriate methods and a flexible communication style to help build a cohesive team 
Ability to use appropriate clinical judgment and consult, if needed, with senior clinical leadership to collaborate on complex clinical decisions


PHYSICAL ABILITIES


20 % of the time is spent making repetitive motions
50 % of the time spent sitting
10 % walking, bending, standing, stooping, crouching or kneeling
20 % of the time is spent using hands to type, write, or use controls
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.