Director of Housing Programs
ALI FORNEY CENTER
1 day ago
Full-time
On-site
New York, New York, United States
Bachelor's, Master's
Job DetailsLevel: ManagementJob Location: New York, NY 10018Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $100,000.00 - $100,000.00 SalaryTravel Percentage: Up to 25%Job Shift: DayJob Category: ManagementABOUT THE ORGANIZATION
The Ali Forney Center (AFC) protects LGBTQ+ youth from homelessness and helps them build the tools needed to live independently. Founded in 2002, AFC provides housing, healthcare, and educational support to thousands of youth each year. AFC creates an affirming, supportive environment where LGBTQ+ youth can thrive.
POSITION SUMMARY
The Director of Housing Programs is responsible for the strategic oversight and performance of multiple housing sites. This role centers on program quality, resident progression and staff leadership. The director will ensure residents are meaningfully progressing and housing programs are aligned with AFC’s mission, model and expectations. They will directly supervise Program Supervisors and a Program Coordinator and are accountable for program outcomes, staff development and cross-site consistency.
KEY RESPONSIBILITIES
Staff Leadership & Supervision
Directly supervise Program Supervisors (Day & Overnight)
Directly supervise Program Assistant
Provide weekly supervision focused on leadership development, problem-solving and effective resident management
Support hiring decision for Program Supervisors and Youth Counselors
Identify performance concerns and implement supportive action plans
Build leadership capacity across programs
Program Oversight & Resident Outcomes
Oversee multiple housing programs to ensure alignment with AFC’s mission & standards of care
Monitor resident progression, engagement and discharge outcomes
Lead case conferencing with a focus on movement, barriers & exits
Oversee census management and coordinate placements in collaboration with Senior Director
Oversee the resident exits and graduations including the DYCD program appeal process
Ensure consistent implementation of programming models
Program Quality, Compliance & Audits
Support site audits and ensure programs meet compliance standards (DYCD, HUD, Internal QAs)
Ensure documentation quality, incident reporting and data integrity across sites
Partner with Program Supervisors to address gaps in real time
Crisis Oversight & Escalation
Provide high-level support during significant incidents, crises, or program disruptions
Ensure appropriate follow-up, documentation, and systemic response to crisis
Support complex resident situations (discharges, appeals, high-risk cases)
Cross-Department Collaboration
Partner with other departments to ensure coordinate care
Support integration of agency-wide initiatives
Maintain communication with compliance and evaluation teams
Administrative & Strategic Functions
Contribute to program development and implementation of new initiatives
Analyze program data and trends to inform improvements
Support reporting needs in collaboration with Senior Director
On-Call Requirements
Participate in a monthly weekend on-call rotation to provide emergency support
Provide 24/7 on-call support via phone to staff responding to urgent client, safety, staffing, and operational concerns, offering guidance, consultation, and decision-making support and escalating matters as appropriate in accordance with agency protocols.
Act as back-up for emergency coverage support as needed
Ability to work flexible hours, including weekends and holidays to support Program & Supervisors
BENEFITS & TOTAL REWARDS
Medical, Dental, and Vision Insurance
401(k) with up to a 5% employer match (vested after five years)
Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
Employee Assistance Program (EAP)
Mission-driven, inclusive workplace culture
Qualifications and Competencies
Must have a Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or a related field.
Must have two (2) or more years of progressively responsible leadership experience in residential housing, supportive housing, shelter, transitional living, or youth-serving programs.
Must have two (2) or more years of supervisory experience leading managers, supervisors, or multidisciplinary teams.
PREFERRED QUALIFICATIONS NOT REQUIRED
Master's degree in Social Work, Public Administration, Human Services, or a related field.
Licensed Social Worker (LMSW/LCSW)
Experience leading residential housing programs or sites.
Experience implementing organizational change and quality improvement initiatives.
Experience with staff performance management, coaching, and employee development.
Experience working with youth experiencing homelessness and other vulnerable populations.
Experience managing programs funded by DYCD, HUD, OCFS, or similar government agencies preferred.
Experience serving LGBTQIA+ youth experiencing homelessness.
Bilingual (English/Spanish) preferred.
WORK ENVIRONMENT & PHYSICAL DEMANDS
Must be able to remain awake, alert, and attentive throughout the entire scheduled shift, including overnight.
Ability to travel between AFC residential sites.
Ability to respond to emergencies outside of normal business hours.
Ability to work evenings, weekends, and holidays as operational needs require.
Ability to remain calm and make sound decisions in high-pressure situations.
CORE & ROLE-SPECIFIC COMPETENCIES
AFC Core Competencies
Mission alignment and commitment to affirming, youth-centered practice
Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations
Trauma-informed, strengths-based approach to service delivery and collaboration
Clear communication, professionalism, and accountability
Adaptability, sound judgment, and ability to respond calmly in fast-paced environments
Role-Related Competencies
Leadership & Accountability
Strategic & Operational Leadership
Communication & Collaboration
Coaching & Staff Development
Crisis Management & Decision Making .
Compliance & Quality Assurance
Resident-Centered & Trauma-Informed Practice
Equity, Inclusion & Cultural Competence
Thank you for your interest in the Ali Forney Center. Due to the high volume of applications received, only candidates selected for further consideration will be contacted. We encourage you to apply for any positions for which you meet the qualifications .
Ali Forney Center is an equal opportunity employer committed to a workplace where all employees feel respected, supported, and able to thrive. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.
The Ali Forney Center (AFC) protects LGBTQ+ youth from homelessness and helps them build the tools needed to live independently. Founded in 2002, AFC provides housing, healthcare, and educational support to thousands of youth each year. AFC creates an affirming, supportive environment where LGBTQ+ youth can thrive.
POSITION SUMMARY
The Director of Housing Programs is responsible for the strategic oversight and performance of multiple housing sites. This role centers on program quality, resident progression and staff leadership. The director will ensure residents are meaningfully progressing and housing programs are aligned with AFC’s mission, model and expectations. They will directly supervise Program Supervisors and a Program Coordinator and are accountable for program outcomes, staff development and cross-site consistency.
KEY RESPONSIBILITIES
Staff Leadership & Supervision
Directly supervise Program Supervisors (Day & Overnight)
Directly supervise Program Assistant
Provide weekly supervision focused on leadership development, problem-solving and effective resident management
Support hiring decision for Program Supervisors and Youth Counselors
Identify performance concerns and implement supportive action plans
Build leadership capacity across programs
Program Oversight & Resident Outcomes
Oversee multiple housing programs to ensure alignment with AFC’s mission & standards of care
Monitor resident progression, engagement and discharge outcomes
Lead case conferencing with a focus on movement, barriers & exits
Oversee census management and coordinate placements in collaboration with Senior Director
Oversee the resident exits and graduations including the DYCD program appeal process
Ensure consistent implementation of programming models
Program Quality, Compliance & Audits
Support site audits and ensure programs meet compliance standards (DYCD, HUD, Internal QAs)
Ensure documentation quality, incident reporting and data integrity across sites
Partner with Program Supervisors to address gaps in real time
Crisis Oversight & Escalation
Provide high-level support during significant incidents, crises, or program disruptions
Ensure appropriate follow-up, documentation, and systemic response to crisis
Support complex resident situations (discharges, appeals, high-risk cases)
Cross-Department Collaboration
Partner with other departments to ensure coordinate care
Support integration of agency-wide initiatives
Maintain communication with compliance and evaluation teams
Administrative & Strategic Functions
Contribute to program development and implementation of new initiatives
Analyze program data and trends to inform improvements
Support reporting needs in collaboration with Senior Director
On-Call Requirements
Participate in a monthly weekend on-call rotation to provide emergency support
Provide 24/7 on-call support via phone to staff responding to urgent client, safety, staffing, and operational concerns, offering guidance, consultation, and decision-making support and escalating matters as appropriate in accordance with agency protocols.
Act as back-up for emergency coverage support as needed
Ability to work flexible hours, including weekends and holidays to support Program & Supervisors
BENEFITS & TOTAL REWARDS
Medical, Dental, and Vision Insurance
401(k) with up to a 5% employer match (vested after five years)
Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
Employee Assistance Program (EAP)
Mission-driven, inclusive workplace culture
Qualifications and Competencies
Must have a Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or a related field.
Must have two (2) or more years of progressively responsible leadership experience in residential housing, supportive housing, shelter, transitional living, or youth-serving programs.
Must have two (2) or more years of supervisory experience leading managers, supervisors, or multidisciplinary teams.
PREFERRED QUALIFICATIONS NOT REQUIRED
Master's degree in Social Work, Public Administration, Human Services, or a related field.
Licensed Social Worker (LMSW/LCSW)
Experience leading residential housing programs or sites.
Experience implementing organizational change and quality improvement initiatives.
Experience with staff performance management, coaching, and employee development.
Experience working with youth experiencing homelessness and other vulnerable populations.
Experience managing programs funded by DYCD, HUD, OCFS, or similar government agencies preferred.
Experience serving LGBTQIA+ youth experiencing homelessness.
Bilingual (English/Spanish) preferred.
WORK ENVIRONMENT & PHYSICAL DEMANDS
Must be able to remain awake, alert, and attentive throughout the entire scheduled shift, including overnight.
Ability to travel between AFC residential sites.
Ability to respond to emergencies outside of normal business hours.
Ability to work evenings, weekends, and holidays as operational needs require.
Ability to remain calm and make sound decisions in high-pressure situations.
CORE & ROLE-SPECIFIC COMPETENCIES
AFC Core Competencies
Mission alignment and commitment to affirming, youth-centered practice
Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations
Trauma-informed, strengths-based approach to service delivery and collaboration
Clear communication, professionalism, and accountability
Adaptability, sound judgment, and ability to respond calmly in fast-paced environments
Role-Related Competencies
Leadership & Accountability
Strategic & Operational Leadership
Communication & Collaboration
Coaching & Staff Development
Crisis Management & Decision Making .
Compliance & Quality Assurance
Resident-Centered & Trauma-Informed Practice
Equity, Inclusion & Cultural Competence
Thank you for your interest in the Ali Forney Center. Due to the high volume of applications received, only candidates selected for further consideration will be contacted. We encourage you to apply for any positions for which you meet the qualifications .
Ali Forney Center is an equal opportunity employer committed to a workplace where all employees feel respected, supported, and able to thrive. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.