Director of Clinical Services

Description

Title: Director of Clinical Services

FLSA Status:  Exempt

Purpose:

The Director of Clinical Services leads with compassion and vision to ensure Guild’s clinical programs deliver the highest standards of care. This role guides a team dedicated to meaningful, person-centered support—advancing health, recovery, and quality of life for those we serve. The Director oversees clinical quality, compliance, and sustainability, fostering a culture of excellence and accountability that reflects Guild’s values and long-term strategic goals. Working collaboratively across leadership, this position ensures our services remain both clinically strong and deeply human.

Key Responsibilities:

Duties and Responsibilities:

• Provide mentorship, support, and direction to clinical leaders to ensure high-quality, evidence-based services that foster meaningful outcomes and uphold excellence for every person served.
• Translate Guild’s strategic vision into action through thoughtful planning, collaborative goal-setting, and accountable execution of the agency’s strategic plan, budget, and operational priorities.
• Partner across departments to design and sustain organizational systems that strengthen integration, clarity, and efficiency in service delivery.
• Lead with authenticity and purpose across all clinical service areas, ensuring alignment with Guild’s mission, values, and standards of care.
• Champion Guild’s commitment to diversity, equity, and inclusion by cultivating a workplace where all voices are respected and every team member can thrive.
• Build and sustain a team culture rooted in accountability, collaboration, continuous learning, and professional growth.
• Represent Guild’s clinical services within the broader mental health and community landscape, strengthening partnerships and ensuring that community needs shape and inform our work.
• Foster an inclusive, culturally responsive environment where respect, empathy, and excellence guide relationships and practices at every level.

Required Skills/Abilities:

• Deep understanding of mental health systems, evidence-based practices, and the complex needs of individuals living with mental illness.
• Strategic insight into organizational design, integration, and operations that advance mission impact and service excellence.
• Demonstrated success in leading change—analyzing systems, reimagining processes, and implementing strategies that strengthen quality, equity, and sustainability.
• Proven ability to develop leaders, mentor teams, and build a culture of accountability, compassion, and professional growth.
• Exceptional interpersonal and communication skills that create trust, connection, and a sense of shared purpose across teams and communities.
• Skilled facilitator able to lead meetings, presentations, and cross-functional initiatives with clarity and inspiration.
• Collaborative, forward-thinking leader who models positivity, inclusion, and alignment with organizational values.
• Strong ethical judgment, integrity, and commitment to confidentiality and professional boundaries in all relationships.
• Analytical and strategic problem-solver, able to balance data-driven insight with human-centered decision-making.
• Skilled in prioritizing complex demands, meeting deadlines, and guiding others through ambiguity with steadiness and focus.
• Proficient with web-based tools, data systems, and Microsoft Office Suite to support effective management and decision-making.

Working Conditions:

• This position works out of Guild’s administrative office in St. Paul.
• Some activities will be required in the community.
• Travel will be required to other program sites.  
• Prolonged periods at a desk, working on a computer.
• Manual dexterity for tasks such as taking notes and using technological devices for documentation.
• Must be ambulatory and able to negotiate stairways.
• The ability to lift and carry heavy weights that could be up to 25 pounds.

Education and Experience:

Required:

• Bachelor’s degree in business administration, public health, healthcare administration, nonprofit management, or social work.
• Minimum of 5 years’ leadership experience.
• Experience working for a nonprofit or healthcare organization in a leadership capacity.

Preferred:

• Master’s degree in business administration, public health, healthcare administration, nonprofit management, or social work.
• Leadership experience in the nonprofit and/or healthcare sectors.

Additional Requirements:

• Must not be actively receiving services from Guild and must not have received services within the last two years.
• A valid Class ‘D’ Driver’s License, reliable vehicle, satisfactory driving record and necessary insurance.
• Ability to pass a MN Department of Human Services background check.
• Must be willing to work some evenings and weekends as needed.

Guild’s Employer Promise:

We know you do your best work when you feel supported and have the flexibility to meet all of life’s demands, no matter what those demands might be. Guild is an environment where your emotional, physical, and social wellbeing matters. A place where we’re motivated to care for each other and to work together to make a difference in the lives of our clients. We show up for our clients and we show up for each other. And Guild shows up for you. 

About Guild:

Guild is a Minnesota not-for-profit 501(c)(3) organization that empowers those living with mental illness and/or experiencing long-term homelessness by helping them find the tools they need to lead stable, fulfilling lives in communities of their choosing. 

Benefit Highlights:

Guild Services offers a range of benefits, including medical, dental, and vision coverage; flexible spending, HSA, short and long-term disability; Paid Time Off; paid holidays; wellness hours; 403(b); life insurance; and more. Eligibility requirements and other terms and conditions apply. 

The salary range for this position is between $115,000 - $125,000 annually. The range reflects the minimum and maximum salary for the position. Compensation will depend on the candidate’s professional experience, skills, and relevant education, training, and certifications.