Director - Housing & Case Management

Title: Director – Housing & Case Management (nonprofit)

Location: Redmond, WA

Work schedule: Full time, 40 hours per week, Hybrid: Some in person and some remote work from home opportunities (approximately 3-4 days/week onsite or based on business need.) Schedule typically M-F, 8am – 5pm. After hours on-call shift rotation. Some evenings and weekends required.

Posting Closes: 7/8/2026

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. 

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. 

Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

To learn more, go to https://www.hopelink.org/

The career opportunity: 

The Director of Housing & Case Management is an experienced non-profit leader with expertise in creating and delivering comprehensive trauma-informed case management and property management services in housing for families experiencing poverty, homelessness, and housing insecurity. Must have a solid understanding of landlord-tenant laws, property management, and leasing various units, including Project Base, Tax Credit, PSH, and affordable units. The ideal candidate is systems-oriented and has experience in program design, successful implementation of new initiatives, and a focus on best practices and continuous improvement. They are dedicated to quality, collaboration, integration, equity, inclusivity, and building creative partnerships internally and externally.

What qualities we are looking for:  

• BA degree related to non-profit leadership (public health, social work, human services administration, business or related field); or equivalent preferred.
• Minimum of five years leadership experience including supervising employees, managing programs, operational and strategic planning, bringing a deep understanding of a non-profit environment, particularly related to poverty issues.
• Ten years or more of for-profit and non-profit leadership experience including supervising employees, managing programs, operational and strategic planning preferred.
• Demonstrated ability to lead new initiatives and process improvements from design through implementation and evaluation.
• Able and willing to travel to multiple sites throughout King County in a timely manner. 

• This position is a Service Critical Employee with specific attendance requirements. Because of the critical nature of this role to Hopelink operations, it is important that you are able to: 

• Report to the worksite during your scheduled hours, regardless of weather conditions or other emergencies. 
• Manage your own transportation needs in adverse weather, including possible limitations to public transportation options. 
• Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Examples of what you will be doing:

• Responsible for all operations of Hopelink’s Housing and Case Management Programs. This position has primary responsibility for the operations and property management of 11 Hopelink housing locations as well as Case Management Service throughout our service area.
• Work collaboratively with department leadership team, staff, volunteers and community partners to provide innovative and trauma-informed interventions to help families stabilize from the crisis of poverty and homelessness and become equipped to exit poverty.
• Serve as a member of the Hopelink Senior Leadership team. Integrate Housing and Case Management operations across all agency programs and initiatives. 
• Supervise, train, mentor and evaluate Program Managers of Case Management and Portfolio Property Manager.
• Ensure the highest quality facilities and safety, in collaboration with the Hopelink Facilities Department.
• Maintain up-to-date knowledge of fair housing and landlord-tenant laws and ensures that Hopelink policies and procedures align with these laws at all times.
• Design, implement and refine systems to ensure that Hopelink is providing a positive, trauma-informed client experience for program participants.
• Collaborate closely with the Client Data team to align division policies and procedures with agency technology systems. Ensures a high standard of data quality and file accuracy, including Hopelink’s data requirements into the King County Homeless Information System (HMIS) and, where applicable, Coordinated Entry for All (CEA).
• Responsible for the development of the division budget and provides budget analysis and ongoing budget oversight. 
• Maintain a presence in the community, including public speaking engagements, community/social service organization membership, and general community outreach. Communicate Hopelink’s mission and its vision to other agencies, audiences, and partners throughout the community.
• Develop and implement department policies and procedures utilizing a trauma-informed, client-centered lens. Guide staff in dealing with situations that arise using agency and departmental policies, procedures and objectives as standards in decision making. 

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $120,000 - $135,000 Annually DOE

• Up to 10 paid vacation and sick days annually and 10 paid holidays, 
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink