Director Clinical Services

Job DetailsLevel: ManagementJob Location: Hartford, CT 06120Position Type: Full TimeEducation Level: Graduate DegreeSalary Range: $59,718.83 - $81,748.43 SalaryJob Shift: DayJob Category: Clinical/Wellness/HealthcareJOB DESCRIPTION

 





Position Title:


 Director, Clinical Services




Department:


 Clinical Services




FLSA Status:


 Exempt




Pay Grade:


14




Reports To:


Vice President of Clinical Services





 

 

 

GENERAL DESCRIPTION OF DUTIES

 

The Center for Healthy Families Director is responsible for clinical leadership and management of the Center for Healthy Families (CHF). The successful candidate will provide strategic leadership, operations, quality, safety management, and clinical supervision. The primary purpose of this position is growth, sustainability, and operational excellence. The Director will devise strategies and plans for the clinical department according to company standards for excellent service and growth. Assume responsibility of budgeting and resourcing. Plan and oversee clinical operations. Ensure treatment and care aligns with best practices and are in alignment with DPH, DCF, and Joint Commission standards. Nurture cohesive working relationships between staff and the community at-large. 

 

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

 

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

 

OPERATIONS


Devise strategies and plans for clinical department according to company standards for excellent service and growth
Responsible for the oversight of the day-to-day clinical operations of both CRT’s WEC and CHF Programs
Provides oversight to reporting departments to ensure that departments operate within goals and objectives 
Assign cases and create schedules for all employees to ensure adequate staff coverage daily
Develop and maintain professional relationships with clients, staff, partner, and community agencies.  
Supports with front office operations to ensure the efficiency of the intake and authorization process
Responsible for assuring smooth management of all program work with clinical manager and MD regarding program design, budget development and overall planning and implementation of programs within the clinic
Monitor compliance with legal guidelines, internal policies, and quality standards
Oversee collaboration between program departments, maximizing the availability of agency resources and broadening the scope of services available to agency clients


FISCAL


Manage program budgets to ensure CHF is operating within budget
Ensures the billing process complies with a weekly billing process, when applicable
Prepares and manages budget for fee for service programs, when applicable
Provides direct clinical care


PERSONNEL


Demonstrates good management/leadership skills by participating in management team meetings and maintaining daily contact with WEC and CHF staff
Coordinate and supervise staff providing constructive feedback
Provide personnel with training and opportunities for continuous development
Recruit, hire, train, supervise, monitor staff progress, evaluate, and discipline direct reports as necessary 
Work with department directors to assure that initial and ongoing training and staff development opportunities are available for staff
Approve or modify evaluations or actions of subordinate directors relative to subordinate staff as appropriate
Maintain a culture of performance and continuous improvement, helping staff focus on both their individual clients as well as CRT’s overall goals/mission


PROGRAM


Oversees CHF programming that includes basic need services, case management and group workshops
Plans, coordinates, and provides direct supervision of educational and social programs, groups, and events for CHF
Plans, implements, and delivers client-centered support, interventions, and programming addressing key issues influenced by social determinants and CHF participants
Plans, coordinates, and provides direct care


 

PROGRAM/AGENCY DEVELOPMENT


Responsible for program development of CHF to create and enhance services for children, youth, and families
Develop business opportunities that further the mission and enhance the growth of the agency
Work with planning department, department directors, executive management and other departments as needed to develop, plan, and create new programs
Provide new opportunities to enhance and develop programs to assure continuous quality improvement for women, youth, and family services
Develop and implement social, health, and wellness programs and services using evidenced based practices, including trauma-informed care
Pro-actively engage clients in program design 
Provide input into agency wide planning strategic planning process attempting to assure that agency policies are responsive to the needs of individual programs to the maximum extent possible
Conduct training programs and other informational activities designed to promote awareness of CRT’s program and services
Supports, and in some cases coordinates, agency-wide initiatives.


 

COMMUNITY COLLABORATION


May serve as agency liaison with external regulatory, clinical support planning, advisory groups, and other regulatory and service agencies
Maintain effective relationships with funding agencies as well as all regional and national organizations
Oversee, provide, and assure representation of CRT to and among outside agencies, community organizations, groups, and individuals to advance a positive perception of CRT and its programs to the community
Assure appropriate collaboration between reporting departments and external agencies
Network on behalf of CRT with agencies, organizations, and other relevant institutions


 

MINIMUM TRAINING AND EXPERIENCE

 

Master’s degree, Social Work, or closely related field; Minimum of 5 years’ experience in clinical operations and clinical services delivery. Or in lieu thereof a combination of education and proven experience that enables the candidate to perform job duties. Must possess considerable working knowledge of behavioral health clinic operations with services, directing programs and operations relating to clinical and community service programs. Ability to work with and listen to customers of various races, ethnic and economic backgrounds. Solid knowledge of Human Services delivery systems; and have a history of advocating on behalf of women, youth, and families.  Strong knowledge of the complexity of poverty, mental health, substance use, domestic violence, trauma, and health. Fluent in relevant state and federal laws, statutes, and regulations pertaining to clinical support and related clinical programs. Must possess considerable interpersonal skills; oral and written communication skills; organizational skills and analytical skills. Ability to relate to clinical personnel, medical staff, and senior management. Successful track record in development and management of an integrated services continuum. Excellent ability to develop and manage operating and capital budgets within approved parameters. Ability to think in a strategic manner and execute competitive strategies in a planned and deliberate fashion. Business development acumen and entrepreneurial spirit required. A medical and/or physical examination, including TB vaccination will be required prior to appointment.  

 

Skills and Abilities:


Proven experience as Director or other managerial position
Solid understanding of budgeting, resourcing, and performance evaluation procedures
Excellent communication and people skills
Exceptional organizational and leadership skills
Aptitude in resolving problems
Experience in clinical supervision and program management
Excellent knowledge of standards and regulations for the clinical field as it relates to youth and families, DCF, Joint Commission, and DPH
Proficient in MS Office and computer systems (e.g., electronic health records)


 

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

 

 
QualificationsMINIMUM TRAINING AND EXPERIENCE

 

Master’s degree, Social Work, or closely related field; Minimum of 5 years’ experience in clinical operations and clinical services delivery. Or in lieu thereof a combination of education and proven experience that enables the candidate to perform job duties. Must possess considerable working knowledge of behavioral health clinic operations with services, directing programs and operations relating to clinical and community service programs. Ability to work with and listen to customers of various races, ethnic and economic backgrounds. Solid knowledge of Human Services delivery systems; and have a history of advocating on behalf of women, youth, and families.  Strong knowledge of the complexity of poverty, mental health, substance use, domestic violence, trauma, and health. Fluent in relevant state and federal laws, statutes, and regulations pertaining to clinical support and related clinical programs. Must possess considerable interpersonal skills; oral and written communication skills; organizational skills and analytical skills. Ability to relate to clinical personnel, medical staff, and senior management. Successful track record in development and management of an integrated services continuum. Excellent ability to develop and manage operating and capital budgets within approved parameters. Ability to think in a strategic manner and execute competitive strategies in a planned and deliberate fashion. Business development acumen and entrepreneurial spirit required. A medical and/or physical examination, including TB vaccination will be required prior to appointment.  

 

Skills and Abilities:


Proven experience as Director or other managerial position
Solid understanding of budgeting, resourcing, and performance evaluation procedures
Excellent communication and people skills
Exceptional organizational and leadership skills
Aptitude in resolving problems
Experience in clinical supervision and program management
Excellent knowledge of standards and regulations for the clinical field as it relates to youth and families, DCF, Joint Commission, and DPH
Proficient in MS Office and computer systems (e.g., electronic health records)


 

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.