Day Support Program Manager

The Day Support Program Manager is primarily responsible for managing, coordinating and monitoring agency day support and family care services for an assigned caseload. Responsibilities include ensuring services are delivered as needed and desired as defined in the Individual Service Plan (ISP), ensuring the individual’s health, medical and safety needs are met, hiring and supervising staff and Family Care Providers, ensuring all required documentation is completed properly and in the record, ensuring assigned service locations are in compliance with standards and maintaining communication and fostering positive relationships with families and outside supports such as support coordinators and medical personnel.

Please note: This role requires driving, therefore a "clean driving record" is critical.

Compensation & Benefits:  

• Competitive pay starting at $49,280
• Health coverage options: medical, dental, vision, disability, life, accident, hospital, critical illness, pet
• Financial benefits: 401(k) with match, retention bonus, early wage access via DailyPay
• Time off & well-being support: generous PTO, paid holidays, employee assistance program & chaplain services, educational assistance, professional development, Calm app access (for you, friends & family)

MINIMUM EDUCATION, TRAINING, REQUIREMENTS AND PREREQUISITES

• Must be 18 years of age or older.
• Must qualify as "Qualified developmental disability professional" or "QDDP" which means a person who possesses at least one year of documented experience working directly with individuals who have a developmental disability and who possesses one of the following credentials: (i) a doctor of medicine or osteopathy licensed in Virginia, (ii) a registered nurse licensed in Virginia, (iii) a licensed occupational therapist, or (iv) completion of at least a bachelor's degree in a human services field, including sociology, social work, special education, rehabilitation counseling, or psychology.
• 1 year progressively responsible experience in ID/DD services to individuals.
• Minimum 1 year administration or supervisory experience with ID/DD services.
• Experience conducting and writing assessments and ISPs.
• Demonstrated skill in administrative program management and supervision.
• Knowledge of and ability to comply with state licensing, human rights, Medicaid and other agency standards.
• Ability to maintain records, prepare reports and complete required paperwork according to licensing and agency requirements in a timely manner.
• Computer and typing skills sufficient to perform essential job functions, experience working with Microsoft Office preferred.
• Flexibility to work at sites other than usual work location when circumstances warrant.
• DSP Supervisor Orientation Certification or ability to acquire certification prior to serving individuals.
• CPR and First Aid Certification or ability to acquire certification within 30 days of employment.
• Certification in enCircle’s Crisis De-escalation/Behavior management or ability to acquire certification within 30 days of employment.
• Valid Virginia Drivers’ license and proof of insurance in compliance with driver requirement policy.
• Satisfactory Driving Record in compliance with Driver Requirement Policy.
• Ability to successfully complete HCBS training.
• Medication Administration certification or ability to acquire Medication Administration certification.
• Access to a personal vehicle.
• Schedule: Monday-Friday
• DRIVING SPECIFIC (The following list may or may not be all inclusive at time of posting):
  • Must not have any of the following violations within the last 5 years: 
    • Reckless driving, including speeding 20mph or more over the posted speed limit.
    • Driving under the influence/impaired/intoxicated or refusing a blood/breath test.
    • Manslaughter or negligent homicide.
    • Driving after being declared a habitual offender.
    • Driving on a suspended or revoked license
    • Driving a commercial motor vehicle while disqualified, under the influence, with a blood alcohol level of .04 or higher, refusing a blood/breath test, or violating an out-of-service order.
    • Injuring a person while racing - felony.
    • Failure to stop at the scene of a crash where there is injury, death, or property damage of $1000 or more.
    • Emergency vehicle violation - death.
    • Vehicular assault or willful stopping, impeding, or damaging a vehicle.
    • Blocking access to the service facility.
    • Attempting to elude police.
    • Operating an unsafe vehicle.
    • Vulnerable Road User – Death.
  • Must not have any of the following violations within the last 3 years:
    • Passing a stopped school bus. 
    • Careless driving.
    • Three or more minor moving violations within the last three years.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions: May be required to perform any of the following duties:

• Work as part of a team to ensure the smooth operation of and growth of assigned program.
• Participate in the referral and intake process.
• Provide administrative and operational supervision of assigned caseload.
• Maintain assigned caseload.
• Maintain facilities/locations.
• Ensuring service locations are clean, in good repair and tastefully decorated in a way that reflects the individual’s preferences.
• Ensuring locations are in compliance with all applicable licensing and human rights standards and with enCircle policies.
• Ensuring the medication process is handled in accordance with applicable standards and enCircle policies.
• Ensuring there is a daily schedule that incorporates the individual’s wants, needs and outcomes.
• Upon discharge, complete discharge summary and forward closed chart for review and filing.
• Work with community groups, referring agencies and others to facilitate the growth and development of the program.
• Maintain positive relations and constant communication with community partners and referral sources.
• Attend and participate in meetings.
• Participate in the manager on-call rotation, as required.
• Complete annual training in Home and Community Based Services (HCBS) and applies principles during service delivery and documentation.
• Perform other duties, as assigned.

To give equal employment and advancement opportunities to all people, we make employment decisions at enCircle based on each person’s performance, qualifications, and abilities. EnCircle does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability status, genetic information, protected veteran status or any other characteristic protected by law. 

As part of the Company’s EEO commitment, we will also provide reasonable accommodations consistent with applicable law. The Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of the job unless doing so would cause significant difficulty or expense — i.e., an undue hardship. Similarly, the Company will also make reasonable accommodations to the known limitations of a person related to pregnancy, childbirth or related medical conditions unless the accommodation would impose an undue hardship. 

If you seek an accommodation because of a medical condition or impairment, or related to pregnancy, childbirth, or related medical conditions, please notify Human Resources so we can evaluate your request. Please cooperate with the Company as to any information needed so we can assess your request for an accommodation. 

As part of our EEO commitment, the Company will also reasonably accommodate an employee whose sincerely held religious belief, practice or observance conflicts with a work rule or requirement unless doing so would impose more than a de minimis cost or burden. 

Please inform Human Resources if you seek an accommodation based on a religious belief. The Company will not take any adverse action or tolerate any retaliation against a person who requests or uses a reasonable accommodation.