Crisis Intervention Coordinator

Overview

We are seeking a Crisis Intervention Coordinator to lead and oversee crisis services throughout Madison, Greene, Calhoun, Jersey, Macoupin, Montgomery, and Bond Counties. This role is responsible for supervising a 24/7 crisis intervention program, ensuring high-quality, timely response to individuals in crisis, and guiding staff in complex clinical and legal decision-making. The ideal candidate is a strong leader with experience in crisis services, the ability to manage high-pressure situations, and a commitment to recovery-oriented, trauma-informed care. Preference will be given to applicants who live within these seven counties.

Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Responsibilities

Responsibilities

• Provide leadership and oversight of crisis intervention services operating 24/7 across assigned counties
• Supervise Crisis Intervention Specialists (Levels I–IV), ensuring appropriate staffing coverage and program performance
• Provide clinical and operational guidance on crisis response, including involuntary hospitalization decisions and alternative interventions
• Exercise independent judgment in prioritizing services and ensuring timely, appropriate care delivery
• Coordinate program development, implementation, and evaluation in alignment with policies, procedures, and regulatory standards
• Analyze program outcomes and implement improvements based on evaluation results
• Train, supervise, and evaluate staff, interns, and volunteers; ensure completion of required trainings (including Relias when applicable)
• Collaborate with hospitals, law enforcement, community partners, and internal programs to support coordinated care
• Provide direct crisis intervention services to clients and families as needed
• Collect, analyze, and submit required program data and reports accurately and on time
• Promote a culture of customer service excellence and adherence to organizational standards

Leadership & Culture

• Model recovery-oriented values including hope, respect, empowerment, wellness, and connectedness
• Promote trauma-informed care and evidence-based crisis intervention practices
• Serve as a role model, fostering professionalism, collaboration, and accountability among staff
• Maintain composure and provide clear direction in high-stress, time-sensitive situations
• Build strong partnerships with community stakeholders and multidisciplinary teams

Qualifications

• Master’s degree in a human services field required
• OR Bachelor’s degree with at least five (5) years of human services experience
• Supervisory experience preferred
• Experience in crisis intervention, emergency services, or behavioral health strongly preferred
• Valid driver’s license, private automobile insurance, and insurability required
• Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic medical record (EMR) systems
• Strong clinical judgment, problem-solving, and decision-making skills
• Ability to manage complex, high-risk situations and guide staff effectively
• Strong communication and interpersonal skills with diverse populations and community partners
• Ability to maintain confidentiality and adhere to all organizational policies and protocols

Are you intrigued by this job but don’t meet every requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about this opportunity but your experience doesn’t align perfectly, we encourage you to apply.

Chestnut Health Systems is committed to advancing health equity and delivering high-quality, integrated care to the communities we serve. Our teams are driven by compassion, innovation, and a shared mission to make a meaningful difference.

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $49,000 - $55,000 annual salary. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!