Crisis Continuum of Care-Lead Case Manager

Crisis Continuum of Care Lead Case Manager

 

Basic Function

Under the direction of Crisis Continuum of Care leadership, the Crisis Continuum of Care Lead Case Manager provides lead-level case management, consultation, coordination, and support to case management and direct service staff providing crisis follow-up and community-based services to children, adolescents, adults, and families.

The Lead Case Manager supports coordination of services across the crisis continuum, with a focus on timely follow-up, client engagement, referral completion, linkage to appropriate levels of care, and continuity of services. The position serves as a resource to staff regarding complex client needs, care coordination, community resources, documentation, referrals, and follow-up while providing direct case management and clinical services as appropriate.

 

Reporting Relationship

Reports to: Crisis Continuum of Care Leadership 

Supervises: None

 

Principal Duties and Responsibilities

Provides lead-level support, consultation, and guidance to case management and direct service staff regarding client needs, care coordination, referrals, documentation, and follow-up services.

Serves as a resource to staff in addressing complex client needs, identifying barriers to services, and developing strategies to promote engagement and continuity of care.

Coordinates and supports the delivery of crisis follow-up and case management services across the Crisis Continuum of Care.

Assists in ensuring clients receive timely connections to appropriate behavioral health, medical, social service, and community-based resources.

Supports transitions from crisis intervention, emergency services, and psychiatric hospitalization to ongoing outpatient and community-based services.

Monitors follow-up needs and assists staff with completing referrals, linkages, and care coordination activities within established timeframes.

Supports implementation of client service plans and monitors progress toward identified goals, service connections, and continuity of care.

Provides direct case management and follow-up services to clients and families, including outreach, engagement, assessment of needs, referrals, linkage, resource coordination, and advocacy.

Coordinates referrals and assists clients with accessing services that support Medicaid access and continuity of benefits.

Collaborates with clients, families, clinicians, case managers, schools, hospitals, community providers, and other partners to coordinate services and address barriers to care.

Assists clients and families in identifying and mobilizing natural supports and community resources that promote recovery, stability, self-sufficiency, and resiliency.

Provides consultation and support related to complex cases and assists staff in identifying appropriate resources and service options.

Conducts and/or supports mental health assessments, crisis intervention, service planning, and clinical interventions consistent with professional competence and Agency standards.

Provides and documents direct service hours in accordance with Agency productivity, documentation, licensing, and quality standards.

Supports staff development, training, coaching, and professional growth, including coordination and support for CRSS certification.

Supports the Cook County Apprenticeship Program through training, coaching, and guidance for participating staff and assistance with established program requirements.

Coordinates and facilitates group services and supports outreach, referrals, participant engagement, and retention strategies.

Conducts outreach to schools, community organizations, service providers, and other community partners to increase awareness of crisis services and the crisis hotline.

Develops and maintains collaborative relationships with community partners to strengthen referral pathways and improve access to services.

Identifies gaps in services, barriers to engagement, and challenges with referral completion and collaborates with staff and community partners to address identified needs.

Supports Crisis Continuum of Care initiatives designed to improve transitions between crisis response, follow-up services, outpatient programming, and other levels of care.

Participates in developing and implementing strategies to improve timely follow-up, client engagement, referral completion, service linkage, and continuity of care.

Promotes client-centered, culturally responsive, recovery-oriented, and strength-based practices throughout case management and care coordination services.

Ensures documentation of case management, care coordination, referrals, outreach, follow-up, and client contacts is accurate, timely, and consistent with Agency and regulatory requirements.

Coordinates effectively with internal Agency programs and external service providers to promote continuity of care and comprehensive support for clients and families.

Utilizes evidence-informed engagement strategies, motivational interviewing, boundary setting, concurrent documentation, family systems approaches, and community-based service practices.

Maintains knowledge of and adherence to applicable federal, state, and local regulations, licensing requirements, Agency policies, and professional standards governing behavioral health and community-based services.

Education and Experience

Required

Bachelor’s degree in social work, psychology, counseling, human services, or a closely related behavioral health or human services field.

Minimum of three (3) years of professional experience in case management, care coordination, behavioral health, crisis intervention, or community-based human services.

Minimum of one (1) year of experience providing lead-level support, including staff coaching, training, case consultation, mentoring, workflow coordination, or guidance to case management or direct service staff.

Experience coordinating referrals and connecting clients to behavioral health, medical, social service, benefits, and/or community-based resources.

Experience working with children, adolescents, adults, and/or families in behavioral health, crisis, or community-based service settings.

Preferred

Master’s degree in social work, psychology, counseling, human services, or a related behavioral health field.

Experience providing crisis intervention or crisis follow-up services.

Experience working within a behavioral health crisis continuum or coordinating transitions from emergency, inpatient, or crisis services to outpatient or community-based care.

Experience supporting staff training, professional development, apprenticeship, or certification programs.

Experience with CRSS certification or other behavioral health workforce development programs.

 

Additional Requirements

 Valid driver's license and access to a personal vehicle.

Motor vehicle record and proof of automobile insurance acceptable to the Agency and its insurance carrier.

Successful completion of applicable State of Illinois background checks, fingerprinting, criminal history checks, and child abuse/neglect clearances as required for the position.

Ability to travel to client homes, hospitals, schools, community organizations, and other service locations as required.

Demonstrated ability to provide culturally responsive and client-centered services to diverse populations.

Ability to work collaboratively with clients, families, staff, community partners, and other service providers to address complex needs and barriers to care.

Fulltime Role

Compensation

57,500-62,500 Annually 

Benefits

• Paid vacation
• Paid Sick Time
• 12 Paid Holidays
• Medical
• Dental
• Vision
• 403(b) Plan  
• Life Insurance
• Long-term & short-term disability
• Employee assistance program (EAP)
• Family medical leave
• Tuition reimbursement
  

Benefit options and eligibility vary by Fulltime and Part-time positions. Compensation within the posted salary range varies based on factors including, but not limited to, experience, skills, education, and performance at the time of the offer

Mental/Physical Demands

Ability to conceptualize and solve practical problems involving complex client, case management, and care coordination needs. Ability to interpret and follow written, oral, diagrammatic, or schedule-based instructions. Ability to effectively communicate with clients, families, staff, community partners, and service providers.

The position requires frequent sitting and use of a computer and telephone, with occasional standing and walking. The employee may be required to travel to client homes, hospitals, schools, community organizations, and other service locations. The employee must be able to lift and/or move a minimum of 10 pounds and occasionally up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

 

Environmental Conditions

Duties are performed in office, clinic, community, and other service settings. The position may require travel to client homes, schools, hospitals, and community locations. The employee may encounter a variety of client and environmental conditions associated with community-based behavioral health services. The noise level in the office environment is usually moderate.

 

This description documents the general contents and requirements of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.