Crisis Clinician I (Safe Harbor Behavioral Health)

UPMC Western Behavioral Health at Safe Harbor is excited to welcome a passionate and driven Crisis Clinician I to our Crisis Intervention team!

Our Crisis Intervention team is a close-knit group providing 24/7 support through crisis phone services, the 988 Suicide & Crisis Lifeline, mobile response, and walk-in assessments. Under the guidance of the Crisis Clinician Supervisor, you'll deliver compassionate crisis counseling, de-escalation, clinical assessments, and service coordination for individuals of all ages experiencing a self-identified crisis. Crisis Clinicians work alongside a Shift Supervisor each shift, answering crisis calls and meeting with adults and children throughout the community to provide assessment, support, and connections to needed resources. Additional consultation and support are available from the Clinician Supervisor, Director, and after-hours Administrator on Call (AOC).

Key Information: 

• Schedule: Will vary between daylight (8a-6p), Evening (2p-12a) and Swing Shift (11a-9p), depending on staffing needs. Four, 10-hour shifts per week. Schedule will be mapped in 6-week blocks. 

• Location: 2560 West 12th Street, Erie, PA. 

• Dress Code: Business casual. 

• Parking: Free, on site. 

While crisis work is challenging, it’s deeply rewarding—and our team-building committee promotes staff wellness, connection, and a positive work culture. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of up to $5,000! If you’re passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you to apply today!

Responsibilities:
 

• Provide crisis services in community & office settings, including assessments, counseling and crisis planning. 
• Manage crisis situations independently using positive approaches and motivational interviewing techniques. 
• Complete consumer & family crisis assessments (face-to-face and by phone) and provide follow-up via phone or mobile visits. 
• Support consumers by promoting stability, coordinating referrals, and negotiating appropriate services. 

• Maintain accurate documentation, complete required paperwork, and navigate insurance processes and authorizations. 

   

• Bachelor’s Degree in Psychology, Counseling or Social Work WITH one year mental health direct care experience 
• OR Master’s Degree in Psychology, Counseling or Social Work and no experience. 
• Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience
• Experience in phone triaging, as well as an in-depth knowledge and proven skill at doing psychiatric assessments. 
• Experience in mental health crisis intervention, case management, or in-home therapy preferred. 
• Excellent, recovery-oriented interpersonal relations

ATTENTION: BACHELORS TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.

Licensure, Certifications, and Clearances:
 

• Automotive Insurance
• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran