Crisis Bed Therapist and Clinical Coordinator

Summary/objective 

Under the supervision of the Crisis Program Senior Manager, the Crisis Bed Clinical Coordinator is responsible for clinical supervision of the Crisis Bed Program. This position will provide individual, group, and family therapy for youth admitted to the Crisis Bed Program with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The incumbent is responsible for clinical consultation to Mental Health Technicians, Crisis Bed Shift Supervisors, and Crisis Bed Program Supervisor. They are dedicated and committed to delivering high-quality, compassionate, and therapeutic client care. In addition, the incumbent is responsible for documentation of clinical and case management services provided from intake through discharge.

Essential functions:

Clinical Role in Crisis Bed Setting: 

• Responsible for the clinical oversite, supervision, and consultation of the Crisis Bed Program
• Collaborate closely with Crisis Bed Supervisor to ensure highest clinical standards are maintained
• Conduct psychosocial assessments to document client history and identify preliminary issues for treatment focus by interviewing the client and their family members.  
• Provide individual, group, and family therapy in addition to crisis intervention using various treatment modalities
• Develop and coordinate an individualized discharge plan for the client by utilizing the treatment team, determine aftercare needs, identify and assess family and community resources, and provide referrals as needed
• Conduct risk assessments to determine appropriate level of care
• Apply knowledge related to developmental factors, family, and community systems to participate in the development and implementation of a person-centered treatment plan
• Deliver solution-focused and trauma-informed clinical interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts
• Use critical thinking and risk management skills when connecting with clients in Crisis Bed
• Understand warning signs and risk factors associated with suicide risk and risk of harm to others 
• Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders  
• Develop comprehensive skills providing support for children and youth in Crisis Bed

Functional Role in Crisis Bed Setting:

• Provides clinical leadership, coaching, and clinical supervision for Crisis Bed staff.
• Responsible for clinical development/training and assists Program Supervisor with scheduling, hiring, training, and performance management as needed
• Responsible for implementing and monitoring the Clinical needs of Crisis Bed program including identifying areas for training and growth
• Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members  
• Assume responsibility for professional development of self and contributes to and assists with the professional development of others
• Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy  

Case Management:

• Provides clinical review of electronic documentation to ensure high quality clinical records 
• Communicate with appropriate stakeholders to maintain a systems-based approach
• Collaborates with school staff regarding educational needs for clients while they are in the Crisis Bed
• Communicate with and provide appropriate documentation to the DPBHS team for utilization review  
• In partnership with the Crisis Program Senior Manager and Crisis Bed Program Supervisor, develop and maintain programmatic needs, data collection, and outcome studies  

General Responsibilities:

• Uphold professional standards of treatment and the mission of the organization
• Maintain a quality code of conduct, ethics and professionalism 
• Provide goal-directed and team-oriented services 
• Communicate effectively and professionally with all stakeholders 
• Assure compliance with all policies and procedures and licensing regulations  
• Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification
• Must successfully complete refresher trainings within the identified timeframes 

Competencies/ Capabilities:

• Reliability & Flexibility 
• Customer Service
• Written and Verbal Communication
• Collaboration and Teamwork
• Crisis Intervention and Risk Assessment

Supervisory responsibilities: Clinical oversight of Crisis Bed Program Supervisor, Crisis Bed Shift Supervisors, and Crisis Bed Mental Health Technicians

Work environment: Lewes, DE

Physical Demands:

• This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner
• Frequent walking, standing, twisting, bending, squatting 
• Proficient auditory and visual skills

Travel required: Travel for specific tasks

Schedule:

• 8-hour shift
• 10am-6pm (flexible to meet needs of the program and clients/families)
• Monday-Friday 
• Participates in Clinical Supervisor On-Call Rotation 

Minimum qualification:

• Master’s Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist. 
• Possess Delaware Clinical Licensure (social work, psychology, counseling)
• Minimum of two years of relevant full-time post graduate experience
• Supervisory experience

Preferred qualification: 

• Experience working in an inpatient or residential/group home setting
• Bilingual

EEO: 

Delaware Guidance Services is an Equal Opportunity Employer 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

About Delaware Guidance Services

DGS is the largest non-profit provider of outpatient behavioral health services for children and families in Delaware, and the only statewide organization of its kind continuously accredited by The Joint Commission since 1999. Our vision for Delaware—resilient families nurturing children’s well‑being—flows from our mission to provide high‑quality, trauma‑informed therapeutic services that strengthen social, emotional, and behavioral wellness. 

Each year, DGS serves an average of 3,500 children and youth through a clinically excellent continuum of care that includes outpatient therapy, community‑based services, school‑based supports, mobile crisis response, and short‑term youth crisis stabilization. Our clinical lines operate 24 hours a day, 365 days per year, ensuring that children and families have access to timely, flexible, and culturally responsive care wherever it is needed—at home, in school, in the community, or at one of our five office locations across Wilmington, Newark, Dover, Lewes, and Seaford. 

If you want to learn more about Delaware Guidance Services, please go to https://www.delawareguidance.org/about/ 

Why Work at Delaware Guidance Services? 

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

• Competitive Compensation
• Incentive Pay for Specific Roles
• Generous Paid Time Off (starting at 44 days of paid leave a year)
• Up to 8% Annual Contribution to Your Retirement Fund
• Free Professional Development Opportunities
• Medical, Dental and Vision Insurance 
• Life and Long-term Disability Insurance

Position Highlights:

• Generous benefits and time off policies
• Ability to work with children through a mission driven organization