Crisis Bed Program Supervisor

Summary/objective

Under the supervision of the Crisis Program Senior Manager, the Crisis Bed Supervisor Lead is responsible for administrative supervision of the Crisis Bed Program. This position will provide program oversite for youth admitted to the Crisis Bed Program with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The incumbent is responsible for supervision of Mental Health Technicians and Crisis Bed Shift Supervisors. They are dedicated and committed to delivering high-quality, compassionate, and therapeutic client care.

Essential functions:

Treatment Implementation in Crisis Bed Setting:

• Collaborate closely with Crisis Bed Clinical Coordinator Therapist to ensure the highest clinical standards are maintained.
• Completes Intake and Discharge meetings as back-up to the Clinical Coordinator when needed, including implementation of individualized plans
• Apply knowledge related to developmental factors, family, and community systems to participate in the development and implementation of a person-centered treatment plan.
• Use critical thinking and risk management skills when connecting with clients in Crisis Bed.
• Understand warning signs and risk factors associated with suicide risk and risk of harm to others.
• Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders.
• Develop comprehensive skills providing support for children and youth in Crisis Bed.

Program Coordination & Operational Leadership:

• Provide leadership, coaching, and supervision for Crisis Bed Shift Supervisors and Mental Health Technicians.
• Responsible for Shift Supervisor and Mental Health Technician scheduling, hiring, training, and performance management.
• Oversee menu, household, and program operations by assigning and monitoring responsibilities related to menu planning, food ordering, supply procurement, inventory management, and other operational needs; ensure completion through effective supervision of Shift Supervisors and maintain compliance with OCCL, DPBHS, contractual requirements, licensing standards, and agency policies and procedures.
• Responsible for implementing and monitoring program performance indicators and recommend course corrections to enhance service delivery.
• Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members.
• Assumes responsibility for ongoing professional development and actively contributes to the professional growth and development of staff.
• Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy.
• Foster strategic relationships with schools, healthcare providers, community agencies, and family advocacy groups.

Case Management:

• Assure electronic documentation and verbal shift reports, are completed accurately and timely before the end of each shift.
• Communicate with appropriate stakeholders to maintain a systems-based approach.
• Collaborate with school staff regarding educational needs for clients while they are in the Crisis Bed, as needed to support the Clinical Coordinator
• Communicate with and provide appropriate documentation to the DPBHS team for utilization review, as needed to support the Clinical Coordinator
• In partnership with the Crisis Program Senior Manager and Crisis Bed Clinical Coordinator, develop and maintain programmatic needs, data collection, and outcome studies.

General Responsibilities:

• Uphold professional standards of treatment and the mission of the organization.
• Maintain a quality code of conduct, ethics and professionalism.
• Provide goal-directed and team-oriented services.
• Communicate effectively and professionally with all stakeholders.
• Ensure compliance with local, state, and federal guidelines, grant obligations, licensing regulations, and organizational policies and procedures.
• Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification.
• Must successfully complete refresher trainings within the identified timeframes.

Competencies/ Capabilities:

• Crisis Intervention and Risk Assessment
• Strategic leadership and system-level thinking: Proactive and resourceful, able to think strategically and work independently as needed.
• Community outreach and partnership building: Strong communication and interpersonal skills, with the ability to build relationships with diverse community partners.
• Collaboration, staff supervision, and team development: Team-oriented, with a strong ability to collaborate with a diverse group of professionals.•
• Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner.

Supervisory responsibilities: Crisis Bed Shift Supervisors and Mental Health Technicians

Work environment: Lewes, 

DE Physical Demands:

• This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner
• Frequent walking, standing, twisting, bending, squatting
• Proficient auditory and visual skills 

Travel required: Travel for specific tasks

Schedule:

• Monday-Friday 10a-6p with flexibility to meet the needs of the program
• Some evening and weekend requirements
• Participates in Shift Supervisor On-Call Rotation for program coverage 

Minimum qualification:

• Bachelor’s degree in Social Work, Psychology, Public Health, or a related human services field, plus two years of experience in behavioral health, health care, public health, crisis services, or youth-serving programs.
• Two years proven supervisory experience
• Familiarity with Delaware’s behavioral health systems.
• Valid driver’s license and satisfactory driving record

Preferred qualification:

• Experience working in an inpatient or residential/group home setting
• Bilingual

EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Delaware Guidance Services

DGS is the largest non-profit provider of outpatient behavioral health services for children and families in Delaware, and the only statewide organization of its kind continuously accredited by The Joint Commission since 1999. Our vision for Delaware—resilient families nurturing children’s well‑being—flows from our mission to provide high‑quality, trauma‑informed therapeutic services that strengthen social, emotional, and behavioral wellness. 

Each year, DGS serves an average of 3,500 children and youth through a clinically excellent continuum of care that includes outpatient therapy, community‑based services, school‑based supports, mobile crisis response, and short‑term youth crisis stabilization. Our clinical lines operate 24 hours a day, 365 days per year, ensuring that children and families have access to timely, flexible, and culturally responsive care wherever it is needed—at home, in school, in the community, or at one of our five office locations across Wilmington, Newark, Dover, Lewes, and Seaford. 

If you want to learn more about Delaware Guidance Services, please go to https://www.delawareguidance.org/about/ 

Why Work at Delaware Guidance Services? 

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

• Competitive Compensation
• Incentive Pay for Specific Roles
• Generous Paid Time Off (starting at 44 days of paid leave a year)
• Up to 8% Annual Contribution to Your Retirement Fund
• Free Professional Development Opportunities
• Medical, Dental and Vision Insurance 
• Life and Long-term Disability Insurance

Position Highlights:

• Generous benefits and time off policies
• Ability to work with children through a mission driven organization