Counseling Program Manager

Pay: $68,770 - $89,359

Position Purpose

The Counseling Program Manager is responsible for the management and administration of the CWS Counseling Program. This position provides supervision for clinical program staff and MSW clinical interns, as well as provides trauma-informed mental health counseling to survivors of domestic violence, dating violence, sexual assault, stalking, the sex industry, and/or elder abuse.

Key responsibilities

Supervision / Administrative: .40FTE (15 hours/week)

• Provide day-to-day management and oversight of the program by maintaining best practice models for the Counseling Program and ensuring alignment with CWS’s policies, procedures, and practices.
• Provide supervision for clinical staff and interns through CWS’s Counseling Internship Program, including weekly supervision and professional mentorship to support individual and collective professional growth.
• Serve as lead in staffing risks to clients’ health and safety and support clinicians in creating safety plans and coordinated care plans.
• Coordinate CWS’s Counseling Program referral process by ensuring timely follow-up by the counseling program with referrals received.
• Facilitate weekly Counseling Team Program meetings and yearly Counseling Team Retreats.
• Train and manage facilitators for trauma recovery and/or psycho- education groups for survivors of domestic violence in the community. For example, the weekly Domestic Violence Support Group facilitated at the Family Justice Center.
• Work with Program Director to ensure compliance with all grant & billing requirements in relation to Counseling Program.
• Follow up on any quality assurance issues identified by the Counselor & Clinical Quality Assurance Coordinator and provide support to staff in meeting these standards.

Clinical: .60FTE (25 hours/week)

• Conduct Mental Health Screenings and Assessments, develop Individualized Treatment Plans, and conduct quarterly Treatment Reviews to evaluate the progress of therapy with CWS participants.
• Provide one-on-one, group, and/or family counseling sessions to survivors in accordance with CWS’s expectations around time spent providing direct service.
• Serve as back-up facilitator for trauma recovery and/or psycho- education groups for survivors in the community, at CWS’ office locations, or via telehealth.
• Keep up-to-date and accurate records. Complete documentation of all services, including intakes, releases of information, demographics tracking, and statistics within the agency database and Electronic Health Records in a timely manner consistent with OARs and agency expectations.
• Provide consultation for co-workers and community partners related to mental health and trauma responses that may impact survivors.
• Provide advocacy, case management, referrals, and/or service navigation to participants, as needed.
• Practice Trauma Informed Care consistent with CWS’s model of counseling and program service delivery.
• Maintain licensure: complete CEU hours, associated paperwork, and other required documentation.

General responsibilities

• Represent the mission and values of CWS to program participants and community partners.
• Maintain appropriate participant confidentiality in accordance with advocate privilege, federal statutes, and licensure requirements. 
• Provide consultation and support for community partners through collaboration and information sharing regarding the dynamics of domestic violence and sexual assault and its impact on survivors.
• Work in conjunction with other staff to provide consistent services to participants.
• Participate in speaking engagements and facilitate educational trainings for CWS staff and community partners regarding mental health and the impacts of trauma for survivors of domestic and sexual violence, including but not limited to trainings on the Impacts of Trauma, as well as Vicarious Resiliency.
• Represent CWS at community meetings and outreach events within the community.
• Attend CWS All Staff Meetings and Leadership team meetings.
• Attend weekly supervision with the Counseling and Youth Program Director to support client care, professional development, and prioritization of workload.
• Submit necessary weekly timesheets and mileage reimbursement forms. Manage daily schedule appropriately.
• Other duties as assigned.

Qualifications

• Masters degree in Social Work required to supervise MSW Interns.

• LCSW Licensure required to supervise Clinical Staff. 
• Experience providing clinical services to adults and/or youth.
• Have working knowledge of OARs, insurance billing practices, and laws governing the mental health sector.
• Experience in the field of domestic violence, sexual violence, and/or child abuse.

·         Experience in a supervisory role in a social service or mental health setting.

·         Experience providing or managing mental health services contracted with Medicaid.

• Demonstrated understanding of the dynamics of domestic and sexual violence and its effect on survivors, their children, and society.
• Demonstrated understanding of systems of oppression, ability to work effectively and non-judgmentally with individuals from diverse backgrounds, and understanding of culturally competent service delivery
• Demonstrated skills working with children and parents in a social services setting.
• Knowledge of developmentally appropriate clinical practice and positive parenting techniques.
• Ability to work both independently and in a team.
• Ability to provide effective clinical care in-person and via telehealth.
• Reliable transportation required; position includes use of personal vehicle to complete some tasks.
• Must pass a background check..

We are committed to building a diverse and inclusive workforce that represents the communities we serve. Women, people of color, LGBTQ+, older adults, and people with disabilities are strongly encouraged to apply.