Coordinator - Residential

Job DetailsJob Location: CFI Main Campus - Milwaukee, WI 53233Position Type: Full TimeEducation Level: Master's DegreeTravel Percentage: Up to 50% Job Shift: 1st ShiftJob Category: Nonprofit - Social ServicesJob Purpose: This is a supervisory position that encompasses overall clinical management of the consumers of the Residential Services Program. Duties include oversight of medical and psychiatric care coordination for assigned group home residents as well as training, supervising, and evaluating Residential Services staff for compliance with DHS 83 State regulations and Individualized Service Plan facilitation.

Essential Job Functions:

(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)


Supervises the daily activities, coordinates resources, and sets priorities for the team to ensure task completion at a satisfactory level in all aspects of clinical care.
Trains and schedules Residential Clinical Supervisors, Behavioral Health Assistants and Behavioral Health Technicians in accordance with DHS 83 and agency policy and procedures
Communicates with clients, staff, and physicians to ensure timely and complete written documentation. 
Oversees all Residential Supervisors in regard to admissions, ISP’s, and resident cares.
Monitors compliance with DHS 83 regulations for development, review, and implementation of client treatment plans and resident rights.
Conducts intake assessments for all possible new resident admissions.
Assists Residential Supervisors during after-hours on-call during clinical emergencies, scheduling emergencies or vacancies. Provides coverage as necessary during direct care staff shortages and call offs.
Provides clinical and operational support of CBRF’s during times of Residential Supervisory vacancy or time off.
Assists with transportation for clients during Residential Supervisor or BHA time off or vacancy.
Attends and participates in staff meetings, in-service training seminars and conferences as required.
Works in partnership with the quality department to develop appropriate measures in support of program outcomes.
Participates in department quality planning activities, (e.g. continuous improvement, Logic models, performance metrics, etc.,)
Performs special assignments and or projects as assigned


Supervisory Responsibilities:


Performs human resources responsibilities for employees which includes onboarding, training, coaching on performance, completes performance reviews and overall employee morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions and terminations. Reviews and approves the accurate report of time.
Responsible for ensuring that personal actions, and actions of employees supervised, comply with the policies, regulations, and laws applicable to the program funders, contracts, and CFI business.
QualificationsRequired Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: Master's Degree is required or a Bachelor’s Degree in the field of Social Work, Counseling, or related Human Services Field with four years of equivalent experience with working with adults with severe and persistent mental illness.    

Minimum Required Experience:  Minimum of 2 years’ supervisory experience

Required License – Certification – Registration:

Issued By Governing Body (if applicable): 

Travel outside of office:   40-50% travel in the communities we serve

Required Valid Driver’s License:  Valid Wisconsin driver’s license

Required Auto Insurance:  vehicle liability insurance in accordance with Agency policy

Knowledge – Skills – Abilities:


Ability to effectively communicate complex instructions and ideas both in writing and verbally.
Must be familiar with Microsoft Word and Excel.
Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers and vendors.
Effectively communicates and develops good working relationships with co-workers.
Must be able to assist clients with activities of daily living, such as shopping, cleaning and cooking.
Access to a personal vehicle.
Ability to perform well in a fast-paced work environment.
Customer Focus: Builds and maintains customer satisfaction with the products and services offered by the organization.
Decision Making & Judgment: Makes Timely, informed decisions that take into account the facts, goals, constraints, and risks.
Managing Projects or Programs: Structures and directs others’ work on projects or programs.
Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices.
Coaching & Mentoring: Enables co-workers to grow and succeed through feedback, instruction, and encouragement.
Leadership: Promotes organizational mission and goals and shows the way to achieve them.


Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: This position is occasionally responsible for the supervision and safety of consumers in both normal program settings as well as a variety of settings in the community.  As such, this position must be able to observe consumer activities, detect areas of danger, distinguish when consumers who are non-communicative are in need of personal cares, and converse clearly with consumers and other people in the community on a frequent basis. On occasion must be able to push/pull/lift/move objects weighing at least 50 pounds. Frequently works in an office setting where the use of such items as a multi-line phone, fax machine, personal computer and office printer etc. is required.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions: This position may work in a variety of indoor and outdoor work environments which may include various outdoor weather conditions, loud noises, and fluctuating temperatures and the occasional use of stairs. Hours of work will generally be during regular business hours and average at least 40 hours a week. This position requires participation in reoccurring ‘on-call’ duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekends

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  CFI is an Equal Opportunity Employer and promotes a Drug Free Work Environment