COORDINATOR

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE:

 21 hours per week- 7 hours a day x three days a week. 

SUMMARY:

Family Service League is seeking a part-time Long Term Care Coordinator for our Ombudsman program in Bay Shore, NY. The Coordinator will empower, educate, and advocate for residents in licensed long term care facilities in Suffolk County. Responsibilities include mentoring volunteers, visiting uncovered nursing homes, assisted living , adult homes and family type homes.

RESPONSIBILITIES:

• The Coordinator will visit all long term care facilities that do not have an Ombudsman assigned to it to ensure residents have access to an Ombudsman. 
• Travel to various long-term care facility locations throughout Suffolk County to provide coverage and mentor Ombudsman volunteers.
• Escalate to Program Coordinator of critical issues and lack of resolution to complaints.
• Assist residents and family members to develop councils. 
• Accurately complete all reports and documentation required by the program and submitting them by the required deadline.
• The Coordinator will attend staff meetings, in-service trainings, and program trainings.
• Participates with the certification training of new Ombudsman volunteers.
• Assure compliance with Family Service League policies, standards and regulatory requirements including the Office of the State Long Term Care Ombudsman and New York State Department of Health. 
• The Coordinator will interact effectively with service provider agencies, advocacy organizations and regulatory agencies. 
• Provides resources and referral information to residents and families and assists them with navigating the long-term care system.
• Demonstrates cultural competency with communications and complaint resolution.
• Obtain NYS Ombudsman certification. 
• All other duties as assigned. 

 QUALIFICATIONS:

Bachelor’s Degree in human services, social work or related field of study required.

NYS Certified Ombudsman certification required - training provided and must be completed within 6 months.

A minimum of 3 years’ experience in working with older adult and disabled individuals preferred.

Strong interpersonal skills and the ability to deal effectively with a diverse range of people.

Understanding of aging, health care and long-term care issues is preferred.

Excellent organizations skills, ability to manage multiple tasks and meet deadlines.

Self-starter, ability to work independently, as a team and be self-motivated.

Excellent verbal and written communication skills, as well as presentation skills.

Computer proficiency, including Microsoft Office, required. 

Valid, clean New York State Driver’s License required.