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Community Health Worker

CareConnectMD Inc
3 hours ago
Full-time
On-site
Corona, California, United States
$25 - $30 USD hourly
Bachelor's, Master's

Key Duties and Responsibilities

  • Find member populations that are difficult to locate (homeless, severe mental illnesses, substance use, medically underserved, in need of preventive services, etc.)
  • Support members in improving their whole health, through outreach and engagement activities, which are primarily field based
  • Enroll members into programs and services by effectively communicating their value
  • Work with members to provide effective and efficient service coordination
  • Collaborates and consults with Case Manager on member care issues that is clinical based
  • Provide on-site/in-home member assessments for safety risk, health needs, and barriers to care
  • Develop service plans and guides with members and providers that include health management goals
  • Engage with members, both in-person and on the phone, to achieve health management goals using health coaching, motivational interviewing, and problem solving techniques
  • Assist members in overcoming any barriers to meeting health goals and update service plans accordingly
  • Assist members in scheduling appointments and accessing community resources
  • Assist MSW as needed
  • Accompany, arrange for, or directly provide, member transportation to health services appointments
  • Follow up with members via phone calls, home visits, and visits to other settings where members can be found
  • Work with social service agencies to arrange to meet other member needs (housing, food, clothing, financial assistance, etc.)
  • Work with facilities to help transition members after discharge to a safe home environment
  • Maintain accurate, quality, timely, and consistent documentation in company database of member activities and interventions
  • Achieve set goals/KPI's
  • Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members
  • Performs other duties as assigned

Education and Experience

  • High School Diploma/GED required
  • Bachelor's Degree preferred
  • Community Health Worker Certificate preferred, or have at least minimum of 2 years experience working in health, social, or community services

Essential Skills and Abilities

  • Knowledge of community resources within the community to be served
  • Represent the company with professionalism by maintaining clear professional boundaries with members and coworkers
  • Working knowledge of social and health issues
  • Ability to quickly establish credibility and trust with patients and build strong relationships
  • Sound judgment and the ability to quickly analyze situations
  • Ability to establish priorities and meet deadlines
  • Ability to problem solve in a proactive, creative manner
  • Cultural competency- able to work with diverse groups of community members
  • Technologically knowledgeable or experienced in note entry systems, smart phones, and laptops
  • Experience providing peer support to patients with complex and multiple chronic conditions and challenging social and mental health conditions (e.g. Community Health Worker, Patient Navigator, In-Home Support Specialist, etc.).
  • Training or experience in community health, social determinants of health, and peer counseling.
  • Training and experience in using Motivational Interviewing strongly preferred
  • Strong interpersonal and social skills with demonstrated ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.
  • Knowledge of community-based healthcare and social services systems and the needs of medically underserved populations, and older adults/seniors
  • Ability to thrive in a complex and rapidly changing environment.
  • Maintains confidentiality and follows HIPAA standards in safeguarding patient information.
  • Good oral and written communication skills.
  • Knowledge and/or experience within Home support Services (IHSS) is highly desirable.
  • Life experience overcoming the challenges of chronic disease or work experience with people living with complex chronic conditions is highly desirable.
  • Thrives in an unstructured, start-up environment.
  • Self-starter that can work independently and collaboratively, prioritize tasks and has initiative and excitement to take on unfamiliar tasks.
  • Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of management, patients, and family members. 
  • Creative, flexible, well organized, resourceful, and detail-oriented.
  • Excellent judgment in handling confidential and sensitive information
  • Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency
  • Establishing and maintaining cooperative working relationships with others
  • Bilingual (Spanish) preferred, but not required


Core Competencies

  • Instills trust
  • Customer focus
  • Manages ambiguity
  • Collaborates
  • Drives results