Community Case Manager

Job Title:               Community Case Manager

FLSA Status:                   Non-Exempt

Reports to:            Community Support Manager

Job Purpose    

Provide services and support to survivors of sexual violence and domestic assault for the purpose of reducing the impact of the experienced trauma. Provide ongoing outreach and awareness of domestic and sexual violence to reduce the social stigma and silence around domestic and sexual violence.  

Primary Duties and Responsibilities 

• Assess community needs: Develop and enhance programming to meet those needs.
• Develop and implement outreach strategies to engage survivors of domestic/sexual violence.  Coordinate awareness month outreach activities.
• Network and develop collaborative relationships with key community partners, including training and resources.
• Provide appropriate trauma-informed, guests centered advocacy and case management services in accordance with MOCADSV Service Standards.
• Provide emotional support, crisis intervention, advocacy, safety planning, education/information, referrals, resources, follow up support to survivors of domestic/sexual violence, assist with ex-parte’s and facilitate support groups.
• Complete requirements to provide hospital advocacy services at Mosaic’s Emergency Department and provide services, as assigned.
• Engage in systems advocacy with local hospital/medical, law enforcement, and/or the court system for purposes of improving community response.
• Maintains accurate and timely records of services and service statistics and communicates as needed with internal and external resources.
• Coordinates with organization outreach related to Marketing and Communications, including social media calendar, information, and media interviews.
• Attend staff meetings and trainings as required and/or assigned.
• Commitment to the YWCA mission of Eliminating Racism and Empowering Women.
• Other related duties as required and/or assigned.

Qualifications    

• Bachelor’s degree in human services field or equivalent education and/or experience.

• Knowledge of domestic & sexual violence dynamics preferred.

• Knowledge of community resources preferred.

• Excellent interpersonal and communication skills.

• Ability to maintain confidentiality.

• Ability to effectively engage and build relationships with diverse populations.
• Access to private transportation, valid driver’s license with insurance complying with minimum agency standards.

• Must be able to pass State Child Abuse/Neglect screening & Criminal Background Check.

Working Conditions    

• Forty (40) hour workweek with flexibility regarding days/times to meet guests' needs and/or deadlines.
• Employee works in an office environment and is protected from weather conditions and contaminants.

• Ability to work flexible hours, including evenings and weekends, based on guests’ needs and business demands.
• Some on-call responsibilities are required to support guests needs and hospital advocacy services.
• May provide transportation to guests as needed.

Physical Requirements   

• Standing or sitting for long periods, bending, stooping and occasional lifting.
• Repetitive hand motion (such as typing).
• Ability, on a consistent basis, to perform activities requiring cooperation, instruction, persuasion or speaking with others.
• Ability to communicate effectively in person with guests.
  

Personal Characteristics     

The successful individual will demonstrate the following:

• Behave Ethically: Understand ethical behavior and professional boundaries and ensure your own behavior is consistent with professional ethical standards.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the organization’s goals of empowering women and eliminating racism.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Focus on Guests Needs: Anticipate, understand, and respond to needs of guests.
• Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions that are timely and in the best interests of guests and the organization.
• Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Technological Aptitude: Understand software applications and maintain skills necessary to effectively perform key responsibilities through the use of company-utilized programs.

***YWCA St. Joseph provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by the federal, state, or local laws***