Community Based Case Manager (CBCM)

Community-Based Case Manager (CBCM)

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.

If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as a Community-Based Case Manager (CBCM).

Why You’ll Love Working Here

• Work-Life Balance: Regular weekday hours, flexibility for crisis response and resident appointments, 12 paid holidays, and a floating birthday holiday.
• Paid Time Off: Vacation and sick leave to recharge and care for yourself and your loved ones.
• Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance.
• Financial Wellness: 401(k) with employer match and discretionary employer contributions.
• Professional Growth: Continuing education, mentorship and supervision, and career advancement opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

Key Responsibilities

• Engage clients in developing goal-oriented plans addressing physical, emotional, social, and environmental needs.

• Link clients to community and formal resources while promoting independence and self-sufficiency.

• Coordinate care among multiple service providers and support clients through recovery and stabilization.

• Assist individuals with mental health and/or substance use diagnoses who have experienced chronic homelessness in obtaining permanent housing with no readiness requirements.

• Provide outreach, advocacy, and service coordination in varied environments (streets, apartments, shelters, and offices).

• Utilize a trauma-informed, harm-reduction, and Housing First approach in all interactions.

• Assess Social Determinants of Health (SDOH), housing history, and health risk factors.

• Collaborate with nursing and clinical staff to determine appropriate follow-up assessments and referrals.

• Develop and implement individualized service plans and monitor progress toward goals.

• Coordinate services between systems, facilitate access to resources, and advocate for clients when necessary.

• Maintain accurate, timely, and professional documentation in accordance with agency standards.

• Build and maintain positive working relationships with colleagues and community service providers.

• Participate in Housing First trainings, team meetings, and consultations with the County.

• Pursue ongoing professional development and supervision to enhance cultural competence and service quality.

• Adhere to confidentiality standards and agency policies.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or related field, or equivalent combination of education and experience.
• Valid driver’s license required.
• Experience in case management, shelter services, or working with individuals experiencing homelessness preferred.
• Computer proficiency: HMIS, Credible, ADP, Microsoft Office Suite.
• Strong skills in communication, crisis intervention, problem-solving, and culturally responsive care.

Equal Opportunity Employer / Commitment to Inclusion

Family Service Association of Bucks County is an equal opportunity employer. We are committed to fostering an inclusive environment. In accordance with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, we provide reasonable accommodations to ensure all employees can perform the essential functions of their roles.

If you require accommodation during the application or interview process, please contact our Human Resources Department at (215) 757-6916.

Apply today and join a team dedicated to listening, caring, and supporting our clients every day!