Communication Specialist – MOMS Helpline

Position Title: Communication Specialist/ Helpline Call Support Specialist.

Interview: Video call.

Work Mode: Remote.

First day onsite to pick up equipment. 

Training will be from 8:30am to 5pm for 4 -6 weeks once training is complete work hours are 10:30am to 7pm EST.

Key Responsibilities

Handle high volumes of inbound and outbound calls to assist families with maternal and child health resources and referrals.

Conduct intake screenings, assess client needs, and provide appropriate referrals and follow-up support.

Maintain knowledge of early childhood, home visiting, special education, and child health programs, including eligibility and application processes.

Coordinate with community service providers to connect families with available resources and identify service gaps.

Maintain accurate case files, send referral confirmations, and document client interactions in the Vision Link database.

Prepare daily call and referral reports, participate in staff meetings and training, and collaborate effectively with team members.

Ensure quality service delivery through effective communication, accurate documentation, and timely follow-ups.

Job Requirements

Education: Bachelor's degree or higher in Communications, Social Work, Information Technology, Education, Special Education, Home Visiting, Health and Human Services, or a related field.

Strong communication, customer service, and organizational skills.

Ability to manage high call volumes, conduct screenings, and handle multiple tasks efficiently.

Knowledge of community resources, referral processes, and client information systems is preferred.