Address:

501 N. 24th Street, Phoenix, AZ 85008

Salary: $98,000 

Grade: 25

The Clinical System Informaticist is a critical role within the Quality Assurance & Performance Improvement (QAPI)
Department at the Arizona State Hospital (ASH). This position serves as the primary liaison between clinical operations and information technology (IT), ensuring that the electronic health record (EHR) systems, workflows, and documentation standards effectively support safe, efficient, and high-quality patient care.

The role leads and supports clinical system design, optimization, and implementation efforts by partnering with interdisciplinary stakeholders, including Nursing, Medical Staff, Executive Leadership, IT, Training & Education, Social Work, Psychology, and Compliance. The Clinical System Informaticist is responsible for requirements gathering, workflow analysis, system configuration, and user-centered design to enhance EHR functionality (i.e., Avatar), reduce inefficiencies, and align with regulatory and patient safety standards.

Key responsibilities include facilitating Joint Application Development (JAD) sessions, developing workflow diagrams and training materials, supporting system testing and implementation, and promoting adoption through education, rounding, and end-user support. The role also collaborates with analytics teams to advance data-driven decision-making and performance improvement initiatives.

This position plays a vital role in bridging clinical practice with technology, driving continuous improvement, strengthening documentation integrity, and ensuring that health information systems enable optimal patient outcomes and operational excellence.

- Promotes understanding and effective use of technology, specifically Avatar, the Hospital's EHR, through high-visibility rounding, user group support, coaching end users, and partnering with T&;E for training opportunities. Promotes understanding and effective use of technology, specifically Avatar, the Hospital's EHR, through high-visibility rounding, user group support, coaching end users, and partnering with T&;E for training opportunities. Participates in solution evaluation, tracks, audits, monitors, and implements action plans.

-Evaluates current workflow processes within the EHR and evaluates alternative solutions to reduce redundancy and increase efficiency in clinical documentation, while upholding regulatory standards.

-Performs educator functions. Provides clinical application training in collaboration with T&;E, ensuring end users have the knowledge and skills to properly navigate and document in the EHR. Implements communication and education plans in conjunction with clinical educators and leadership for current staff and new hires to ensure changes to the EHR are implemented.

-Maintains ongoing user communication and support to ensure user competency and obtain information on usage of the system and workflow concerns through established, regular scheduled rounding. Collaborates with end-users to help define issues and enhancement opportunities within the EHR. Provider project support in conjunction with project leadership for development and support of new and existing IT clinical applications.

-Collaborates with IT teams and leaders in EHR-related projects. Works with IT teams on requirements gathering, development, testing, training, and training.

-Performs Advocate functions. Operational collaboration with users, service area leadership, and IT field services to resolve conflicts between workflow and the EHR. Supports staff in the use of existing technology in a manner that promotes maintenance of patient safety and confidentiality and supports facility-specific and system-wide processes.

-Joins weekly NetSmart/Avatar meetings to discuss barriers to clinical workflows, project updates, and user functions to improve quality care and patient safety.

-This position must interact with and support all levels of end users throughout the facility, including treatment teams (i.e., BHTs, RN, rehab, social work, psychology, and providers), as well as administrative and technical staff (i.e., Quality, Compliance, IT, Executives, Department leaders, etc.) for the purpose of integrating services, improving patient care, ensuring effective communication, and facilitating decision-making in clinical practice.

-Support a culture of value-driven decision making in project priorities.

-Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
- Strong understanding of clinical workflows, patient safety standards, and healthcare regulatory requirements.
- Knowledge of EHR Systems and healthcare data standards.
- Knowledge of strategic and operational planning processes within healthcare organizations.
- Demonstrates expertise in bridging the Hospitals clinical function with the available IT solutions and change management processes.
- Staff training, skill evaluation, and creating and deploying large-scale training.
- Requirements gathering, gap analysis, and partnerships between clinical teams and IT.

Skill in:
- Advanced analytical and quantitative reasoning skills to interpret and synthesize complex clinical, operational, and performance data.
- Project management skills to plan, coordinate, and execute multiple clinical workflow initiatives simultaneously while meeting deadlines and performance goals.
- Excellent communication, collaboration, and change management skills.
- Problem-solving skills to identify process and clinical gaps, improve systems, and develop creative evidence-based solutions.
- Engage with clinical team members, Training &Education, hospital leadership, and IT to advance projects and improve quality and safe patient care.
- Time management.
- Teaching, training, and educating in varied situations, including groups and 1:1s.

Ability to:
- Ability to build and sustain a culture of data-driven decision-making and continuous improvement across multidisciplinary departments.
- Ability to manage, motivate, and evaluate staff performance to achieve excellence in EHR documentation and clinical workflows.
- Ability to collaborate effectively with diverse stakeholders, including clinical, operational, quality, and executive leaders.
- Ability to make sound, evidence-based decisions under pressure using data insights and professional judgement.
- Ability to adapt to evolving technologies, regulations, and organizational priorities within a complex hospital setting.
- To promote a culture of data-driven decision-making across clinical departments.
- Solve complex issues; read and interpret technical information/solutions.
- Develop and coordinate training programs.
- To work across all clinical disciplines to understand process workflow inefficiencies, gaps and pain points, and collaborate with IT to identify solutions.

Master's Degree in Clinical or Health Informatics, Healthcare Administration, Data Science, Nursing Leadership, or similar field. Project Management Professional (PMP) or similar/related field.

- Must possess a valid and current RN license to practice in Arizona.
-Associate degree in Nursing, with a current and active RN license. Bachelor's Degree in Nursing, Social Work, Psychology, or another clinically related field. Master's Degree preferred in Clinical Informatics, Data Analytics, Computer Science, Information Systems, or similar. 3-5 years of applied hospital experience or equivalent coursework, and may substitute for 1 year of experience.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.