Clinical Supervisor

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 45 programs/services at 18 locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency.

POSITION SUMMARY: The Clinical Supervisor provides clinical and programmatic leadership for assigned behavioral health programs in San Bernardino County and other LSSSC programs, ensuring delivery of high-quality, trauma-informed, and person-centered services in alignment with Department of Behavioral Health (DBH), CalAIM, and agency standards.

This role is responsible for clinical supervision, staff development, documentation integrity, and service quality, while partnering closely with Program Leadership (Senior Director/Regional Leadership) and the Compliance team to ensure contract adherence and audit readiness.

The Clinical Supervisor serves as a key liaison to DBH and community partners, supporting system coordination, contract performance, and expansion of services in rural communities.

Requirements

Essential Duties and Responsibilities (Other duties may be assigned)

Key Responsibilities

Clinical Leadership & Program Oversight

· Provide clinical leadership across assigned programs, ensuring services are trauma-informed, culturally responsive, and aligned with DBH standards and CalAIM Behavioral Health expectations.

· Oversee clinical decision-making, treatment planning, and case consultation to ensure appropriate level of care and medical necessity.

· Lead and support crisis intervention and risk management protocols. 

· Promote integration of behavioral health within whole-person care models.

· Stay abreast of the CalAIM Behavioral Health initiative implementation, documentation, and coding for billing compliance.

· Fosters positive relationships with supervisees, staff, and volunteers. 

· Adheres to work scope for each program. 

· Collaborates with Program Leadership (Senior Director/Regional Leadership), Compliance, and Training teams to fulfill all grant requirements. 

· Monitors charts for service provision in Quality Assurance tasks. 

· Assures compliance with Confidentiality and HIPPA Privacy Rules. 

· Assists with planning, conducting, and documenting staff meetings. 

· Participates in interviews for selected candidates. 

Documentation, Compliance & Quality Assurance

• Ensure all clinical documentation meets DBH, CalAIM, and payer requirements 
• Conduct regular chart audits and support corrective action plans 
• Partner with Compliance team on audits, monitoring, and continuous improvement 
• Monitor service delivery, billing alignment, and productivity

DBH Contract Alignment & External Partnership

• Serve as a clinical liaison with San Bernardino County Department of Behavioral Health (DBH) 
• Ensure adherence to DBH contract requirements, including documentation and reporting 
• Participate in DBH meetings, site visits, and audits 
• Strengthen partnerships with community providers and referral sources

Workforce Development 

• Provide coaching and development to strengthen clinical competencies.
• Support recruitment, onboarding, and retention of clinical staff, particularly in rural areas.
• Partner with Program Leadership (Bernadette/Alfreda structure) on staffing models and coverage.

Supervision of all clinical aspects of assigned clinic(s)/program(s) include the following:

· Ensures staff compliance with Standards and Practices as delineated by the Federal, State and County regulations and Department of Behavioral Health Outpatient Charting Standards and any other requirements. 

· Collaborates with Program Leadership to ensure staff receives adequate clinical training (including charting) both on site and from other resources. 

· Schedules and facilitates training for all staff members (nonviolent crisis intervention, play therapy, mindfulness, stress management). 

· Co-signs all required charting in the Electronic Health Record (EHR). 

· Maintains certificates for assessment tools Child and Adolescent Needs and Strengths (CANS) and Adult Needs and Strengths Assessment (ANSA). 

· Reviews and co-signs Child and Adolescent Needs and Strengths (CANS) and Adult Needs and Strengths Assessment (ANSA) forms in the Electronic Health Record (EHR) and Objective Arts (OA) System. 

· Plans and conducts weekly supervision to intern and associate CSW, MFT, or PCCs in accordance with contracted college and Board and Behavioral Sciences (BBS) requirements. 

· Documents weekly Clinical Supervision meetings, treatment team meetings, and other program or practicum supervision meetings. 

· Reviews and signs mandated practicum and Board and Behavioral Sciences (BBS) documents. 

· Ensures that all clinical staff maintain the highest ethical standards. 

· Assists Program Leadership in ensuring that staff maintain records and statistics according to agency and program requirements. 

· Assists with annual reviews for staff working under position. 

· Leads and supports staff in consistently fulfilling performance goals. 

· Works collaboratively with the Program Leadership to ensure the clinic operates effectively daily. 

· Oversees crisis intervention and response. 

· Participates in all required meetings, training etc.as assigned. 

· Meets all criteria listed under the Education/Experience section below. 

· Provides other services designated by and only with prior approval of the CPO/COO. 

This is a salaried position and therefore it is fully expected this position may be called upon, at times, to work more than a 40-hour work week when necessary to accomplish the goals and objectives of the agency. 

Performance Expectations

· Maintain full compliance with DBH, CalAIM, and documentation standards 

· Ensure supervisees meet productivity and service expectations 

· Demonstrate strong audit outcomes with minimal findings 

· Maintain consistent, high-quality clinical supervision 

· Ensure timely response to crises and critical incidents

Strategic Alignment

· Works in close partnership with Senior Director/Regional Leadership to align clinical services with program operations and contract performance 

· Supports expansion of behavioral health services in underserved and rural communities 

· Contributes to agency-wide goals related to integrated care and system coordination 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education & Experience:

· Master’s degree in MSW, MFT, Counseling, Psychology or related field. 

· Eligibility to supervise interns and associates per BBS requirements. 

· Previous supervision experience desired 

· Minimum 2–3 years of clinical supervision or leadership experience preferred 

· Experience working within DBH-contracted programs strongly preferred 

· Knowledge of CalAIM Behavioral Health and documentation standards highly desirable

Certificates and Licenses: 

Current clear licensure as an LMFT, LPCC, or LCSW in the state of California. 

Supervisory Responsibilities: 

Directly supervises employees. 

Skills & Competencies

· Strong expertise in trauma-informed care, harm reduction, and recovery-oriented practices 

· Deep understanding of Housing First principles and supportive housing models 

· Advanced crisis intervention, de-escalation, and risk management skills 

· Knowledge of regulatory compliance, documentation standards, and audit processes.

· Strong leadership, communication, and team development skills. 

· Proficiency with EHR systems, data tracking, and telehealth platforms. 

Travel Requirements: This position requires travel to other locations as needed. 

Language Ability: Must read, speak, and write fluent English. 

Communication: Must be able to communicate clearly and effectively with clients and staff. 

Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software and Spreadsheet software. 

Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.