Clinical Department Specialist

Looking for a rewarding career with a purpose?

Come see why the Cleveland Plain Dealer has named Catholic Charities one of the top workplaces for 10 years in a row.

If you are a compassionate and dedicated person looking for an opportunity to make a difference in society, we encourage you to apply. Catholic Charities isn’t just an organization that provides help to those in need in our communities—it’s a place where employees are encouraged to live purpose driven lives, professionally and personally. Join our team as we provide help and create hope for those in need.

At Catholic Charities, we serve everyone, regardless of belief or background, and we employ qualified individuals who commit to our mission with the goal of transforming lives for the better.  One need not be Catholic to join our workforce nor to access our services.

Benefits:

• Health Insurance starting your first day
• Tuition Reimbursement
• 401k plan including employer match
• Competitive Time Off Benefits
• Career Planning and Development
• Service with us qualifies you for PSLF
• Free CEUs for innovative and relevant training topics throughout the year
• And more!

Basic Function:

This position will assist the Chief Clinical Officer and Deputy Chief Clinical Officer in integrating and aligning care across the system as well as help fulfill the varied requirements of payers. The Clinical Department Specialist will assist in administration and oversight of the services provided by the clinical programs throughout all eight counties of Catholic Charities, Diocese of Cleveland and assist in providing clinical and operational trainings necessary to deliver high-value care that is financially feasible and sustainable. This position will also assist in guiding and engaging the system’s clinical staff, champion quality, and foster clinical effectiveness as well as advance a culture of excellence.

Responsibilities:

• Builds and maintains strong working relationships with clinical staff and supervisors, as well as external contacts.
• Works with Chief Clinical Officer and Deputy Chief Clinical Officer in carrying out a clinical strategy, participate in the planning efforts of the Behavioral Health Core Team in support of Catholic Charities’ mission, vision, values and strategic priorities.
• Assists in identifying opportunities for improving outcomes in clinical effectiveness, clinical practice, service operations and advance trauma sensitive standards of practice.
• Assists in the development, implementation and monitoring of clinical programs that add and expand integrated services, including primary care, behavioral health services and other social services.
• Assists in reviewing the practical applications of the clinical standards for all licensing, certifying and accrediting bodies, including, but not limited to, OhioMHAS and CARF for Catholic Charities’ behavioral health programs and assist in the work towards an “always ready” plan for CARF surveys.  
• Assists in the review and update Behavioral Health Manual at least one time per year or as needed.  
• Ensures the consistency of clinical documentation and reporting practices for Catholic Charities’ behavioral health programs, in conjunction with the Performance Improvement Department. 
• Works with AVATAR committee and assist with ensuring pertinent information is disseminated to clinicians as it relates to AVATAR (electronic health record) updates.
• Oversees and processes timely the request for records from Managed Care and other payers.
• Assists in the planning and oversight of additional certification(s) for BH programs.
• Manages and disseminates the website and Unite Us referrals to the appropriate program/s.  
• Assists with the development of an orientation and ongoing training for new employees and existing staff to support proper Clinical Documentation.
• May occasionally Provide Assessments via Telehealth and short term counseling needs for behavioral health programs with waitlists.
• Provides group/Individual training Supervision to staff working towards Independent Licensure.

Working Conditions and Physical Demands: 

• Normal office environment.
• Occasional travel throughout service area required.
• Constant talking, listening/hearing for giving instructions, daily communication with team and clients.
• Occasional sitting, walking and standing to and from meetings;
• Reading, writing and finger dexterity and hand movement in repetitive motions to manage correspondence, reports/notes, faxing, copying, answering phones, forms/documents, computer keyboard and client files required on a frequent basis.
• Tasks require frequent visual perception and discernment for assessing behavioral functioning.
• Organizing and coordinating schedules.
• Analyzing and interpreting program data/reports and budgets occasionally.
• Communicating with the public, staff and community partners.
• Frequent use of computer and telephone/cell phone.

Requirements: 

• Combination of education and experience normally represented by a Master’s Degree in Social Work, Counseling or Marriage and Family Treatment or closely related field.
• Minimum of Five years’ experience in supervision/program management.
• LISW-S or LPCC-S or IMFT licensure
• Management knowledge and experience in a not-for-profit with behavioral health and community based social services strongly preferred.
• Knowledge of public systems and service and organizational accreditation systems and processes.
• Must have the ability to relate to a wide variety of persons, both professional and volunteers as well as organizations and systems, both public and private.
• Must have the ability to effectively manage a variety of concurrent and varying activities.
• Must have excellent oral, written and interpersonal communication skills.
• Must have a good working knowledge of computers and familiarity with Microsoft Office software.
• Must have the ability to work independently with strong organizational skills.
• Must be able to coordinate, prioritize and respond to multiple issues at the same time.
• Must have a thorough working knowledge of professional ethics, boundaries and confidentiality.
• Final applicant is required to be fingerprinted to complete the background check.

Learn More about Catholic Charities and our Programs by visiting:

• Overview | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Service Areas | Catholic Charities Diocese of Cleveland (ccdocle.org)

Catholic Charities is an equal opportunity employer.