Clinical Care Coordinator

Clinical Care Coordinator

Location: Washington, DC

Service Line: Substance Use Disorder (SUD)

Employment Type: [Full-Time / Contractor]

Work Setting: Hybrid: Field/Office/Remote

About Spring Leaf Solutions

Spring Leaf Solutions is a Washington, DC-based behavioral health organization providing comprehensive mental health and substance use disorder services to individuals throughout the community. Our programs are designed to promote recovery, stability, independence, and improved quality of life through coordinated, person-centered care.

Position Summary

Spring Leaf Solutions is seeking a Clinical Care Coordinator to provide ongoing care coordination and clinical follow-up for consumers enrolled in the Substance Use Disorder (SUD) program. This role maintains oversight of a broad consumer panel, routinely evaluating engagement, progress, care quality, and changing needs to help ensure consumers receive appropriate and timely services throughout their treatment journey.

The Clinical Care Coordinator serves as a central point of continuity between consumers and their multidisciplinary care teams, identifying gaps or concerns and coordinating appropriate follow-up with clinical staff.

Primary Roles & Responsibilities

• Maintain regular contact with an assigned panel of consumers to assess treatment engagement, progress, needs, and overall experience with services.
• Review consumer progress against established treatment goals and identify potential barriers to successful treatment.
• Monitor whether consumers are receiving services consistent with their treatment plans and identified level of care.
• Coordinate required treatment plan reviews and updates based on consumer progress, regulatory requirements, and changes in clinical needs.
• Identify gaps in care, missed services, disengagement, changes in condition, or other concerns requiring clinical follow-up.
• Escalate clinical concerns, safety issues, or changes in consumer needs to the appropriate clinician, Clinical Manager, Program Manager, or other care team member.
• Facilitate communication among counselors, therapists, Recovery Support Specialists, assessors, prescribers, and other members of the consumer's care team.
• Support transitions between levels of care and coordinate referrals to additional internal or external services when appropriate.
• Conduct follow-up with consumers after significant treatment events, transitions, or changes in the plan of care.
• Maintain accurate and timely documentation of consumer contacts, identified needs, referrals, interventions, and follow-up activities.
• Monitor upcoming treatment milestones, reassessments, treatment plan updates, and other required clinical activities.
• Participate in interdisciplinary case reviews and communicate trends or recurring barriers affecting consumer care.
• Support quality improvement efforts by identifying recurring gaps in service delivery, consumer engagement, and continuity of care.

Required Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology, Human Services, Behavioral Health, or a related field; Master's degree preferred.
• Experience working in behavioral health, substance use treatment, care coordination, case management, or a related setting.
• Working knowledge of person-centered treatment planning, care coordination, and behavioral health documentation.
• Strong organizational skills and demonstrated ability to manage and prioritize a large consumer panel.
• Strong interpersonal and communication skills, including the ability to engage consumers with varying levels of treatment participation.
• Ability to recognize clinical concerns and appropriately escalate issues to licensed clinical staff.

Preferred Qualifications

• Experience working within SUD treatment programs or with individuals experiencing substance use disorders.
• Familiarity with ASAM levels of care and treatment planning.
• Experience within DC Department of Behavioral Health (DBH) and/or Medicaid-funded behavioral health programs.
• Experience using electronic health record (EHR) systems and tracking consumer populations using reports or dashboards.
• Relevant behavioral health license, certification, or credential is preferred where applicable.

Work Setting

This is a hybrid position based in Washington, DC, with an expected in-office presence of at least two (2) days per week. The position involves frequent telephone, virtual, and in-person interaction with consumers and ongoing coordination with members of the clinical team.

Performance Expectations

Success in this role is measured by consistent consumer outreach and follow-up, timely identification and escalation of care concerns, completion of required treatment plan activities, accurate documentation, and the ability to maintain visibility into the status and needs of a large consumer population.

The Clinical Care Coordinator is expected to maintain appropriate professional boundaries and operate within the scope of their credentials. Clinical decisions, diagnoses, and services requiring licensed clinical judgment must be referred to an appropriately credentialed clinician.