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Client Care Specialist / Norfolk County Territory - Entry Level

Touching Hearts at Home of Southwest Boston
7 hours ago
Full-time
On-site
Canton, Massachusetts, United States
Benefits:
  • Mileage Reimbursement
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • Bonus based on performance
  • Dental insurance
Client Care Specialist Position Description 
Touching Hearts at Home of Southwest Boston is seeking a Client Care Specialist supporting our Norfolk County clients and care team. This person will have a customer service focus to help us continue to ensure that we provide quality home care for seniors in need. We are looking for a senior care professional who has case management, social work or clinical liaison experience in either a senior care community setting or with a home-based / community resource. We are looking for an individual who will thrive in a small, growing, “all hands-on deck” organization. The person best fitting our organization is one who will embrace our 5 Core Values: Compassion; Communication; Consideration; Connection, and Commitment. 
 
Position Overview: 
The Client Care Specialist plays a pivotal role in ensuring the highest quality of care for clients and providing training, support, and oversight for caregivers within a home care agency. This position focuses on supervising client care, enhancing caregiver performance, and maintaining operational excellence specifically within Norfolk County. *Driving in that service area to visit clients out in the field is a routine part of this role.*
 
Key Responsibilities:
Client Care Coordination: 
  • Ensure all client care plans are implemented effectively and reviewed regularly for any necessary adjustments.
  • Perform periodic home visits to monitor service delivery and client satisfaction.
  • Support in the coordination of caregiver schedules and ensure proper staffing for all client needs. 
Caregiver Support: 
  • Oversee the daily activities of caregivers, ensuring adherence to the agency’s standards and protocols. 
  • Conduct field visits to observe caregiver performance and provide in-the-moment coaching, training and support. 
Caregiver Training and Development: 
  • Conduct orientation and ongoing training programs for caregivers, including skills development, safety protocols, and best practices in client care. 
  • Keep caregivers updated on agency policies, industry standards, and regulatory requirements in conjunction with agency ownership. 
Collaboration and Communication:
  • Work closely with office staff to ensure seamless communication between caregivers, clients, and other involved parties.
  • Participate in team meetings to discuss client updates, staffing needs, and overall operational improvements.
  • Act as a liaison and advocate between care team and administrative team to address workplace concerns or suggestions.
Jump and Run Caregiver:
  • Act as jump and run caregiver in the event of a last-minute call off for a client who needs support. This is a critical, yet unpredictable piece of the role. 
Qualifications:
  • Proven experience in a caregiving or supervisory role within a home care or healthcare setting.
  • Strong knowledge of caregiving best practices, including client safety, personal care / ADL skills, and emotional support.
  • Excellent communication, and interpersonal skills.
  • Ability to handle challenging situations with professionalism and empathy.
  • Valid driver’s license and an insured vehicle. 
Benefits:
  • Mileage reimbursement.
  • Free telehealth resource.
  • Vision and dental insurance.
  • Paid Time Off (vacation and sick leave).
  • On-Demand pay via Tapcheck
Key Attributes: 
  • Action oriented.
  • Compassionate and client-focused mindset.
  • Strong organizational and time-management skills. 
  • Commitment to fostering a supportive and positive work environment for caregivers. 
  • Ability to adapt to meet client needs on a daily basis.