Client Advocate Social Worker

About the Organization

Nationalities Service Center (NSC) serves more than 3,000 immigrants and refugees each year from over 110 countries. We provide comprehensive services in immigration law matters, community transition and integration, access to health and wellness, language proficiency, and job readiness training for immigrants and refugees. NSC’s mission is to welcome and empower immigrants to thrive in our communities and pursue a just future. Our vision is that all immigrants achieve a life of safety and stability, sustainable opportunities, and meaningful community connections.

Job Summary

The Client Advocate Social Worker will be part of the Wellness Department, supervised by the Senior Manager of Wellness, and will work across NSC programs providing additional client resource and crisis referral support. In addition, they will provide referral support to clients without case management, walk-in clients, and former clients. It is required that the Supportive Services Advocate have a minimum of 3 years social work experience and have a solid understanding of social service referrals in Philadelphia and the surrounding counties.

Essential functions

The SSA will not replace case management but rather assist with emergency needs and clients not currently enrolled in case management:

• Educate clients on how to access basic and emergency services.
• Provide field supervision for up to 5 MSW interns (individual and group).
• Assist with any potential community crisis by gathering resources, conducting outreach, and supporting clients.
• Develop partnerships with external referral partners and emergency response.
• Maintain and update NSC resource guides.
• Remain up to date with policy changes that affect service access.
• Note: Cannot assist with escorts, employment, or long-term housing.

Experience and Education

Working Conditions

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The noise level in the work environment is usually moderate.

2. This position will be hybrid between NSC’s Center City office and remote work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee will frequently stand; walk; sit; use hands to finger, handle, or feel objects, tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or smell.

2. The employee must occasionally lift and/or move up to 50 pounds.

3. Operate general office equipment with frequent work at a computer workstation.

4. Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.

Commitment to Inclusion Statement

NSC is an equal opportunity employer committed to a policy of non-discrimination in all employment practices and does not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, nor any other basis protected under applicable law.

LOCATION AND HOURS This is a full-time, hybrid position based in our Philadelphia office with standard hours of 9:00 a.m. to 5:00 p.m. Employees are expected to work on site three days per week: Tuesdays and Thursdays are required, plus either Monday or Wednesday. Remote work is available on Fridays and the remaining Monday or Wednesday. Due to the responsibilities of this role, working on site three days each week is required.

COMPENSATION The salary range is $60,000 - $65,000. The benefits package includes generous vacation and sick leave; paid sabbatical leave; early close Fridays; 83% employer-paid health, dental, and vision coverage; short-term disability, long-term disability, life insurance, 403(b) with an employer match.

While Nationalities Service Center is committed to program sustainability, employment is dependent on the continued availability of funding.

HOW TO APPLY 
Please submit a cover letter, resume and complete the online application by going to this link - - https://nscphila.org/about-us/careers. 

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.