Citizen Assistance Specialist

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5/1/2026 (8:00 PM EDT)

26-01927

Citizen Assistance Specialist

Salary

$47,531.28 - $71,298.00 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

 

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Hiring Agency

Cabinet for Health & Family Services | Office of Inspector General

Location

275 East Main Street, 5E-F
Frankfort, KY 40621 USA

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time

Description

The Cabinet for Health and Family Services (CHFS) is one of the largest agencies in Kentucky state government, with nearly 6,500 full- and part-time employees located across the Commonwealth focused on improving the lives and health of Kentuckians. The Office of Inspector General (OIG) performs many varied functions for the Cabinet for Health and Family Services. OIG has six Divisions, Division of Regulated Child Care, Division of Health Care, Certificate of Need, KY Health Information Exchange, Division of Telehealth and Division of Audits and Investigations. These Divisions cover a wide variety of job tasks and duties in varied settings throughout Kentucky, which include inspecting and licensing childcare and healthcare facilities and services, and conducting investigations of complaints in those facilities, as well as conducting Medicaid fraud and other types of complaints and investigations for the Cabinet.

The Division of Regulated Child Care (DRCC) is responsible for licensing and certification of child-care providers, as well as residential child caring facilities and child placing agencies. DRCC also investigates complaints against these facilities, ensuring that proper regulatory action is in place. This Division plays an intricate part in the health, safety, and welfare of Kentucky's children.

This position provides assistance to the public regarding allegations of regulatory violations identified in a registered/certified child-care home, licensed center, residential treatment programs including institutions, group homes, and crisis stabilization. Guides casework and acts as liaison for the public and Child Care services. Specializes in providing oversight of the public complaint process. This position reports to an office in Frankfort (Franklin Co) KY.

Responsibilities include but are not limited to the following:

• Provides a public service by receiving, screening, processing, and triaging reports received of regulatory violations often involving abuse and neglect including death, of children receiving care in a licensed, certified, and/or registered center, residential facility including institutions, group homes, and treatment facilities, private foster and adoptive agencies.
• Conducts investigations including priority three audits for residential treatment, institutions, group homes and private adoptive/foster care and accident reports for child-care. Assists in conducting investigations and audits for licensed, certified, and/or registered center, residential facility including institutions, group homes, and treatment facilities, private foster & adoptive agencies.
• Draws concise conclusions based on research prior to processing including complaint history, background checks through KARES, ECE-TRIS systems and the Child Care Assistance Program. Refer matters to investigation to Division of Audits and Investigation.
• Monitor surveyors in the timely submission of investigations, reviewing documentation to ensure the outcome of the investigation is classified appropriately with the proper citation noted within the statement of deficiency based on state and federal regulatory requirements, and reported directly to the manager of the Branch.
• Provides specialized skills and knowledge of the federal and state regulatory requirements for the Division as an integral part of the Divisions success through review and processing of complaints, assigning to staff, entering information into the database, as reflected in ten different regulatory sets and statutes. Proficient in at least ten different systems.

Preferred Knowledge/Skills/Abilities:

• Interpret Kentucky Statutes and Regulations.
• Computer skills to include, but not limited to- Outlook, Excel, Word and internet-based software.
• Ability to work under pressure with time restraints.
• Written and verbal communication.
• Analytical thinking and decision making.
• Organization and time management.

If you are a professional, self-motivated, positive person with a desire to use your skills to improve the health, safety and welfare of Kentucky’s children, and you desire to work with a team of dedicated professionals who believe in their mission, we would love to welcome you to our OIG family!

The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9.

For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.

Minimum Requirements

Working Conditions

Incumbents working in this job title primarily perform duties in an office setting. Minimal travel may be required.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.